40 Hours – Permanent Role - *Internal applications within the Silcoa administration team only*
We have an exciting opportunity for a Senior Administrator to form part of our busy team at Silcoa.
You will have excellent communication skills and be ready to step up in terms of responsibility. You will have impeccable knowledge of QL, DRS and other software packages, including Excel. You will have excellent interpersonal skills, and be able to deal professionally with colleagues and customers alike.
You will be responsible for overseeing administrative work across all workstreams and will be fundamental in helping create one unified administrative team staffed by highly skilled administrators. You will need to work closely with the Office manager, Customer support team, supervisors, Contracts manager, Head of operations and Head of planned and cyclical to maintain and monitor performance and customer satisfaction information.
You will need to ensure that all the administrators within the team are striving to be as efficient and productive as possible and will need to carry out spot checks on work. You will need to ensure that the everyday processes are being carried out correctly and promptly and be a main point of contact for all administrators.
You will also need to take part in the training matrix project, assisting with the identification and production of the required training guides.
You will also assist the Office Manager in identifying and acting on any performance shortfalls or training requirements that may arise during the year and be prepared to undertake the Selwood Housing Group management training programme. You must be ready to maintain a positive and professional attitude in the office at all times and act as an anchor for improving and maintaining good staff morale.