Marston Holding Limited / NSL Ltd

  • Birmingham
As an Enforcement Officer (Internal) your role will be the general management of accounts at enforcement stage, including liaising with defendants, clients, enforcement staff and third parties.







Key elements of the role;




Making contact by phone to defendants, clients and claimant's solicitors
Responding promptly and efficiently to telephone queries from defendants, claimants, claimant’s representatives, solicitors and associated third parties
To identify opportunities where we can provide a better quality of service to our clients and increase revenue
Daily management of caseload
Updating case notes in a clear, detailed way
Liaise with outside agencies on enforcement issues
Converting contacts to payments
Agreeing, negotiating and setting payment arrangements
Giving objective information and escalation consequences of non payment
Comprehending and acting upon lengthy and detailed case history
Understanding specific client requirements and acting accordingly
Meeting individual and team based targets / performance levels






The ideal candidate;




Understanding of and personal commitment to vision and values of the Marston Group
Willingness to undergo specific training, including Ilex training
IT literate – proficiency with Windows systems
A clear and effective communicator, both orally and in writing
Excellent time management, planning, organisational and numerical skills
Ability to work on own initiative and without supervision and prioritize workloads
Ability to achieve targets
Remains calm and confident and responds logically and decisively in difficult situations
Experience of using databases
Knowledge of High Court enforcement desirable
Experience of working with the public in a customer service environment is essential
Previous general administration experience in an office environment essential






In return for your hard work you will receive:




25 days annual leave plus bank holidays
Simplyhealth cash plan
Training and development
Pension scheme
Competitive salary




Interested? Apply now!