Gamma Telecom

  • Manchester
Broadband Customer Support Advisor



Full-Time; Shift Rotation

About the Role

The role of Broadband Customer Support Advisor will encompass a range of key customer service activities providing support to channel partners across a range of Gamma Broadband & IP Telephony products.

Your day will consist of handling customer enquires via call, email and chat ensuring the completion of end to end broadband provisioning activities to various SLA’s, keeping the customer informed throughout the entire process.

You’ll manage product orders using a variety of internal and external systems whilst clearly and personably communicating provisioning timelines to customers.

About You

You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
You will thrive in an environment where you are trusted to be work smart and work hard without micro management.
You will have excellent IT Skills, as well as a familiarity with general customer service handling & CRM systems.
You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times
Ideally, you’ll have previous experience in supporting business customers within the commercial world.
You’ll have a strong eye for detail, taking pride in tasks being completed both efficiently and effectively

About Gamma

People are the lifeblood of our success. The people working for us are unusually passionate and enthusiastic about what they do. That’s because the ethos within our company is an open, friendly, honest, non-political environment, whilst always being responsive, flexible, committed and hardworking.

In 2017 we were voted one of ‘The Sunday Times 100 Best Companies to Work For’ for the fifth year running.

We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.

There are many good reasons to join Gamma. You’ll find we work in a relaxed environment with an emphasis on delivering the highest quality in everything we do, especially customer service, where we have a reputation far above our peers in the industry.