Alsford Timber Limited

  • Surbiton

We started out as a family-owned business in 1882 selling firewood in North London. Demand for quality timber grew, and by 1891 we had developed into a fully-fledged timber merchant with 6 yards on the outskirts of London. With the expansion of our company and the services we offered came an increase in business, and most importantly, valued customers.


The business grew over the next 100 years, with new branches opening up across the South-East of England. As our estate grew, so did our product offering, which extended to reflect our customer needs. Despite the vast changes in our size, locations and product offering, we have always retained our superior market knowledge, timber expertise and customer service excellence that everyone who deals with Alsford has come to expect - and still associates with us today.

With 19 branches across the South-East, our plans to expand further continue each year. Regardless of how many branches we have, the one constant we will always have is the quality of our staff.

If you are motivated, passionate and really want to make a difference working as part of our extraordinary team then you will fit right in with us here at Alsford Timber.


You will participate in the effective and efficient running of the Branch. This will involve maintaining the best level of sales and service to both new and existing customers. In particular you will be maximising the sales and margin potential of the branch in line with the agreed business objectives.

You should be able to rise to any new challenges presented by such a product mix. We are looking for a passionate individual with strong telephone skills and can communicate effectively to deliver a professional service. Building trust and understanding with customers and suppliers is key.

Main Roles & Responsibilities

Sales Co-ordinator will be expected to perform any of the following tasks:

Carry out cash transactions, refunds and till processes accurately and in accordance with branch procedures.
Ensure customer service is delivered to a consistently high standard.
Up to date knowledge of products, technology and regulations are maintained.
Sales quotations and pricing of projects
Providing technical advice
Seek new opportunities for the development and expansion of sales
Ensure the accurate and efficient loading and unloading of all vehicles.
Ensure the safe storage of all goods handled.
Ensure that the correct procedures are completed in respect of all paperwork for incoming goods.
Ensure the checking and inspection of goods unloaded on site.
Ensure that the production/distribution areas receive stock as required.
Ensure that skips are emptied.
Assist the Branch Manager in ensuring that the presentation standards of the site are maintained to a consistently high standard.
Ensure the safe strapping/containment of split/mixed sheet materials/timber suitable for safe and secure delivery.
Ensure that the daily checking and reporting procedures regarding forklift maintenance are completed.
Ensure Health & Safety policy is fully observed.
Other reasonable duties as arising, as specified by the Branch Manager.
Support across the branch.

Job Specific Skills

Customer Focused
Great communication skills
Good level of written and spoken in English
Product Knowledge
Team Player
IT Literate

Education/Qualifications/Experience: Must have a good level of education e.g. City & Guilds, NVQ, and/or equivalent qualification as appropriate for the role.

At least 1-2 years’ experience in a similar industry or work experience in a sales environment.

The Job Package:

Competitive Salary

23 days holiday plus all bank holiday

Company’s life assurance of 4 x basic annual salary.

Cycle to work scheme

Company Uniform provided

Pension contribution

Childcare vouchers

Refer a friend scheme

Intranet to keep you up to date with company news

Free tea and coffee

Click apply today to begin your Alsford Timber journey