Xoserve

  • Solihull
Head of Commercial



The Head of Commercial is responsible for developing, leading and managing all the commercial activities across the business (including contract management, strategic sourcing and commercial negotiations) and being accountable for the effective delivery and coordination of a range of administrative support services. The role involves ensuring commercial success is achieved and profitable business growth is accelerated.

Reporting to the Chief Financial Officer (CFO), the Head of Commercial has 13 direct reports and is responsible for providing oversight and overall management of 4 teams: Procurement, Contracts, Business Services and Commercial Pricing.

Position Accountabilities

You will be responsible for the development and implementation organisation’s commercial strategy and Purchase Governance Policy ensuring alignment with the overarching Xoserve strategy. You will also provide strategic direction to the Commercial team and support implementation as required.

You will be expected to take the lead on the commercial governance of the organisation to ensure that all commercial decisions are made with the appropriate level of scrutiny while balancing value for money, strategic direction and risk. In doing so, you should apply commercial expertise and guidance to the wider business to develop Xoserve’s overall commercial capabilities.

Engaging with and collaborating with senior executives and peers, you will work closely with the Head of Finance, Contract, Procurement and Business Services teams to manage key customers and suppliers to improve turnover and profitability. Your ability to monitor and review the performance of existing commercial activities and also assess the risks to the business of any new commercial opportunities, in conjunction with Commercial Pricing, will be critical.

Specialist/Technical Expertise


Demonstrable experience successfully leading a commercial function.
Demonstrable experience and understanding of core commercial activities including, but not limited to:

Strategic sourcing (particularly regarding IT services).
Contract management (including contract negotiation and setup).
Supplier management (including performance and relationship management).
Understanding and experience in EU Procurement Regulation and the impact on procurement activity.
Bid management and commercial negotiation.


Well-developed understanding of contractual terms and conditions.
Professional accreditation (such as CIPS) is considered highly advantageous.
Well-developed understanding of how Not for Profit Retail operates would be considered advantageous.




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