PA Housing

  • Leicester
Location: Leicester, Bede Island

Dept: Tenancy Sustainment

Salary: £27,131 + £1,875 car allowance

Hours: 35 hours per week, 9am - 5pm

PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property – it’s about people. We aim to put our residents at the centre of everything we do and offer first class services to all.

Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders.

Over the next five years we plan to expand further, to increase our stock, and consolidate our offering within our current service areas. We aim to deliver value for money, while building at least 500 new homes a year, and continuing to raise our standards

Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well.

We currently have an opportunity for a Tenancy Sustainment Officer to join our dedicated team in Leicester and we really want to hear from you if;

You are customer focussed and have excellent interpersonal and communication skills?

You have the ability to prioritise and multi-task effectively to meet deadlines?

You have experience of working effectively in a target driven operational environment?

You have experience of working for a Housing Association or other public service organisation, in a capacity which involved face-to-face interaction with customers, resolving difficult issues?

This is a challenging role requiring an individual who can provide an efficient and effective customer focused service helping our customers sustain their homes through income maximisation, reviewing benefits, assisting with applications, appeals and back-dates helping them prepare for Universal Credit and other Welfare Reforms.

On a day to day basis you will set up and deliver advice surgeries, deal with arrears cases, assist with accessing all available welfare benefits, sign-post residents to specialist debt support agencies, conduct home visits when required and support residents to become digitally included.

You will also support the Income team in debt reduction targets, build relationships with DWP, Local Authorities and other external agencies.

We are looking for someone who can make a positive contribution to the team by developing policies and procedures, attending team meetings, training events and key Local Authority liaison meetings.

You will be a professional and self motivated individual who can work with minimal supervision, have excellent problem solving skills and the ability to adapt your communication style as appropriate to each client. A clear DBS application will be required for this post.

We recognise that people are at the heart of our business and that success is dependent on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to peoples lives every day.

Working for PA is incredibly rewarding. Everyone in our team makes a difference to people in the diverse and vibrant communities we serve.

In return, we reward our staff for their dedication by offering competitive salaries and an excellent range of employee benefits including:

26 days annual leave entitlement per annum plus bank holidays

Opportunities to develop your career through internal and external training, professional qualifications, career coaching etc.

Generous pension scheme

Health Cash plan for discounted optical, dental and health

Childcare vouchers

Car allowance for certain roles


Free VDU tests

Long Service Awards

We are located 3 miles from M1/M69 and 1 mile away from Leicester train station

Please note that colleagues on probation are not able to apply for this position.

Closing date: Midnight, 19th April 2018

Ref: V2865

To apply for this role please click on the apply button or for any enquiries please email the recruitment team at