The primary focus of this role is to contribute to the delivery of the strategic objectives of Close through the provision of business analysis within the Change Management Team. The current programme of change is designed to deliver major business transformational changes and ongoing BAU enhancements & efficiencies over a multi-year time frame.
Utilise a range of business analysis tools and techniques in order to deliver high quality business analysis artefacts within the Change function and associated projects. The specific responsibilities will centre on analysis and design, whilst ensuring traceability of outcome through development, testing, training and business readiness elements of the project lifecycle.
The role will involve applying business knowledge to the project environment. The candidate will need to:
Provide conceptual solutions to often complicated business problems / needs and make recommendations for preferred solutions, with consideration of associated risks, cost and timescales.
Contribute to the development of the business analysis approach and deliverables, and improve the integration with other change management disciplines across the software delivery life cycle.
Lead requirements gathering and solutions through workshop facilitation and stakeholder engagement.
Detail business benefits and ensure these are traced through to be tracked and realised by the business.
Have ownership of traceability of analysis through development, testing, training through to business readiness and acceptance
Work with Senior Management and executives to facilitate the sign off / agreement of solutions and recommendations via presentations and one to one workshops/meetings.
Prepare training material & lead training presentations across the business.
Undertake data analysis to assist the business in migration and segmentation activity making recommendations on approach and timeline whilst identifying potential issues and risks in the process.
Strong team working skills, with an ability to travel around the national office network to complete projects onsite where required.
Strong communication and interpersonal skills including negotiation.
Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing.
The candidate will assist the project team to define the requirements to meet their strategic objectives.
The candidate must have the ability to influence business stakeholders at all organisational levels.
The role will require contribution to the identification and impact assessment of programme and project issues and risks.
The role will be required to provide impact assessments on change requests.
The role will be required to provide elapsed time and man day estimates on analysis work-package to inform the project plan.
Third Party Management:
The candidate will be support relationships with external suppliers, contractors and/or consultants as required in order to deliver assignments.?
Ability to demonstrate and understand the regulatory framework relevant to the role, whilst practising effective risk management at all times.