Davies Group

  • Stoke-On-Trent
Job Purpose:



To provide a fast and efficient and accurate claims handling service to the highest of standards for various insurers. You will be providing support to policy holders, clients and brokers to ensure that they receive exceptional customer care and support while dealing with claims and enquiries.



Duties and Responsibilities:


Correspond with Policy Holders, Clients & Brokers via telephone, email and post in an efficient and professional manner
Review data including policy wording to set up new claims, appoint contractors and to update claims on internal systems and make appropriate decisions on validation or repudiation
Manage personal allocation of claims, post and diary work in a timely and efficient manner
Handle claims in line with client specifications and the appropriate service standards while providing a high level of customer care
Issue payments to policy holders and suppliers for settlement within an agreed delegated authority
Actively adhere to and promote the principles of treating customers fairly (TCF) and operate within Financial Conduct Authority (FCA) guidelines
All employees are expected to carry out any reasonable instruction given by their senior manager, in line with business requirements




Skills & Experience:


5 GCSE’s grade A – C including Maths and English
Willingness to work toward CILA Qualification
IT Literature including basic understanding of word and excel
Excellent telephone manner
Excellent written and verbal communication
Customer service experience
Ability to work to deadlines whilst prioritising work load
Must be able to multi-task


Are you a Davies Person?



All Davies Group employees need to be able to demonstrate our Big IDEA, Inspire, Deliver, Empower and Aspire. It is essential all employees embed these behaviours in line with their job role.