We’re looking to recruit a Guest Liaison Worker to join the team at City Lodge on a permanent, full-time basis. City Lodge is a home and a community for older rough sleepers who choose not to access supported hostels. The hotel style accommodation and friendly atmosphere gives guests the security, dignity and space to decide their next steps without being part of a structured support programme.
We’re looking for someone with a track record of providing the highest levels of client support, the ability to communicate and engage sensitively and creatively with people who reject a formal support service but who may have evident support needs. Flexibility and an understanding of the needs of people who have been socially excluded are essential. You should be a strong team-player who can build effective working relationships with guests in order to assess their strengths and needs and to respond appropriately when faced with challenging behaviour.
In return, we offer a range of benefits including a pension scheme, staff discounts scheme and flexible working to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities; in support of their personal and professional development.
Interview and Assessment Date: tbc
Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 100 of Stonewall’s Workplace Equality Index 2018, we are also proud to have been awarded BITC 2017 Race Equality Award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.