Verastar Limited

  • Manchester
IT 1st Line IT Service Desk Engineer





Job Type: Permanent, Monday to Friday 9am – 6pm

Location: Based at our Head Office, South Manchester, M22 4SY

Salary: Up to £21,000 per annum plus a 10% annual performance bonus.

Benefits: Exceptional benefits package (See below)



The Role

We are looking for an experienced 1st Line IT Service Desk Engineer which is required for our rapidly growing business based in south Manchester. You will be responsible for providing a high level of service, to support and maintain the existing infrastructure as well as identifying and implementing new ideas.

Looking for an experienced professional who is customer focused, with a proven track record of service delivery as well as being an enthusiastic, self-motivated team player with the ability of working within a demanding environment and be able to demonstrate a logical approach to problem solving.



Responsibilities:


Provide 1st line technical support within the IT Service Desk
Working closely with both 2nd line to ensure the issue is resolved or assigned to the correct level
Supporting windows 10 desktop environment
Undertaking small- to medium-sized IT projects
Log all calls on the call logging system.
Day to day management of the backup system.
Working on own initiative to diagnose and resolving technical issues
Understanding of Networking and TCP/IP Protocols;
Proven experience using and troubleshooting Office 2016 / Office 365 within a network environment (permissions, calendar sharing, delegation)
Experience of administering Office365 including, SharePoint Online (permissions, workflows, migration)




To be considered for this role you will possess the following experience;



Essential


Microsoft System Centre Configuration Manager 2012
Email Filtering & Antivirus
Zeacom Call Centre
Documentation
Strong communication and interpersonal skills
Highly diligent with exceptional attention to detail
Able to risk assess before executing change
Strong written ability (to include technical writing)
Able to conduct research into areas as required
Able to logically understand, diagnose and resolve problems
Escalate issues appropriately, keeping manager informed throughout resolution process, especially in high profile cases




Desirable


O365 Administration
Exchange Server 2016 / Office 365 Exchange Administration
Working with System Center Configuration Manager 2016
Networking
Active Directory Administration
Cisco telephony administration and support
Working to ITIL best practises




Benefits Overview


Company pension Scheme
STAR Bonus Scheme (Up to 10% salary bonus per year)
33 days holiday plus the option to buy 2 extra days
Work for an Investors in People accredited company
Annual pay review
Excellent technical experience development opportunities
Regular subsidised social events
Free tea and coffee
Childcare Vouchers
Buy and Sell Holiday Scheme
Last Friday of each month – Pizza for Lunch
Funding for external training courses through the training support scheme
Verastar Rewards Scheme, Gym Discounts, Discounts with major retailers
Quarterly performance related bonuses