BUUK Infrastructure

  • Bury St. Edmunds
BUUK Infrastructure are currently recruiting for 3 x ICT Service Desk Analysts

This role is a permanent, full time 37.5 hours per week position, working Monday - Friday

Job Purpose
The ICT Service Desk Analyst will provide IT support for BUUK’s internal customers, ensuring that Service Level Agreement are achieved, and offer great customer service by using their IT and business knowledge.

The successful candidate will have excellent customer engagement skills to support the remote user base via telephone and written communication. Accuracy of record keeping and attention to detail is essential.

The ICT Service Desk Analyst will be responsible for accurately logging and recording activities in ITSM making sure they correctly categorised the incidents and service requests.
Service Desk Analysts are responsible for showing evidence of first line support troubleshooting before escalating or assigning a ticket to a different team.

Knowledge & Experience


Experience working within an IT service desk environment.
Experience providing remote support to users.
Good understanding of Security and aware cyber security best practices.
Knowledge of Remote Desktop Services and Thin Client technologies
Proven experience with Microsoft operating systems, Active Directory and Exchange
Network troubleshooting.
Knowledge about DNS, VPN, NAC
ITSM knowledge
Advanced knowledge of Smartphones & mobile devices.


CompTIA A+ and Network+, Security + or equivalent desirable
Preferably ITIL certified.

Our mission

Our single mission which should act as an overarching guide to our actions in every part of the business, is:- “To deliver consistently high quality service to customers to earn their long term loyalty to BUUK”.

Our culture

Our aim is to be a high performing company that employees feel proud to be part of and that offers long term satisfying employment. We like to encourage openness and honesty, a can-do attitude, flexible thinking and working as change in business and life are constant. We empower our people to make decisions and we are proud of the passion and commitment shown by every member of our hard-working team. BUUK is also committed to being a Great Place to Work.

Our benefits

We offer some fantastic benefits including a competitive pension scheme, life assurance, innovation reward scheme, employee referral bonus and wellbeing assistance (24 hour helpline and counselling service).

We also have a flexible benefits scheme which includes the ability to purchase additional holiday, child care vouchers, medical insurance, gym membership and our corporate perk scheme (reduced cinema tickets and discounts at high street shops). Where applicable (We have an active social calendar with events taking place throughout the year which are subsidised by the company.)

If you have any questions or would like to discuss the role in more detail, please contact the HR team for an informal discussion in confidence. Alternatively, you may email any questions through to

To apply:

Please register and upload your CV.

Please note that all applicants must have the right to work in the UK to be considered for this role and will be expected to provide evidence of this if invited for interview.