• Coventry
This vacancy is currently only open to individuals already working at Cafcass and is ring-fenced to the NBC . The Vacancy has been ring-fenced to NBC for internal progression amongst this specific Area. If you apply, your application will only be reviewed by our Hiring Managers if the role is not filled internally and AFTER it has been opened to external applicants to apply. Instead, we recommend you revisit this site after the initial expiry date has passed to see if the vacancy is open to external applicants.

It isn’t just our talented, experienced Social Workers who have a key role to play in supporting some of the most vulnerable children in our society. Behind them are highly organised and effective Transactional Services teams, of which a Transactional Services Officer is an integral component.

In the last year Cafcass worked to safeguard and promote the welfare of over 125,000 children at a time of upheaval and uncertainty in their lives. Our Social Workers – which we call Family Court Advisers – couldn’t have achieved this without high quality, conscientious support.

As a Transactional Services Officer based in our National Business Centre you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers. We have a full time position available.

Should you join us your tasks will include:

Collating, verifying and collection information to ensure transactional outputs have the highest level of accuracy
Engage in regular auditing and data validation
Maintain transactional databases and systems to the highest standard at all time
Monitoring service inboxes, generating reports, liaising with relevant stakeholders, agencies and Cafcass Teams
General Admin

Cafcass Associates

The Cafcass Associates TSO will provide excellent business services to self-employed practice staff through effective contract and workload administration, also giving timely and beneficial assistance to Cafcass service areas in the commissioning of contractors to supplement local demand and working closely with management colleagues to firmly support the needs of Cafcass’ flexible workforce.

A key role in helping to ensure the smooth running of our services, here are some things we look for in suitable candidates:

A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
Confident and capable of using MS Office applications to a basic / intermediate level
Clear, confident communicator via email, phone and in person
Someone who thrives working in a team
Able to prioritise work in a fast-moving environment with strict deadlines

Does this sound like you? We hope so and you’re interested in providing us with some information about yourself. Before you do, let us give you a flavour of the benefits you'll be eligible for should you join us;

Competitive salary
Generous holiday entitlement
Membership of a Local Government Pension Scheme
Potential to bring your continuous service with you providing enhanced benefits
Health & Wellbeing support including Healthcare Scheme Membership
Childcare Vouchers
Cycle to Work Scheme

We hope you’ve decided this is a role you would like, if so click please complete our short application process to let us know of your interest in this role.

If you want to find out a bit more about us why should consider joining us visit or to view all of our current vacancies, go to Current Cafcass Vacancies.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We are also a Disability Confident Employer which further underlines our commitment to employ, train, retain and develop the careers of colleagues with disabilities.

Please be advised successful applicants will be subject to a range of pre-employment checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.

Internal applicants that don’t have a current CV and prefer to submit an Expression of Interest (EoI) you can download this form by going to the ‘Documents Available’ button above. You need to complete and submit this when asked to upload a CV. Otherwise, if you are happy to submit your CV do so, you can also provide a ‘supporting statement’ as part of your application which may include some of the information you might normally include in the EoI.