Yankee Candle International LTD

  • Bristol
We are currently seeking a Italian speaking Customer Care Coordinator to join our busy Customer Care team on 6 months fixed term contract.

Responsibilities will include:

Day to day customer enquiries/requests via telephone and email.
Day to day Agent enquiries/requests via telephone and email to discuss issues on relevant areas.
Customer care phone calls, outbound - to advise on promotional activity, pre-orders of new releases, offer substitutes or alternatives for failed product launch or out of stocks
Credit requests – raise and pass to accounts
Taking, Booking and Entered orders onto the oracle system from fax, phone or email
Process furniture orders raising discount approval forms as appropriate.
Print & post POS and catalogues to Agents and Customers
Print copy credit notes, invoices, delivery notes invoices for Agents and Customers
Chase up customer orders as per Agents or customer requests
Send orders to picking –via order management
Housekeeping – split orders on incorrect due dates, re-write if on incorrect order type, new
releases, discontinued items, out of stock items, under €50, old orders etc
Liaise with accounts to chase credit hold customer
Preparing listings for various accounts

Skills/qualifications :

Good level of written and oral skills
Team player, self-motivated with a dynamic approach and able to work to targets
Experienced in the use of Microsoft Excel, Outlook, PowerPoint and Word
Good Telephone and general manners
Fluent in Italian