Thompsons Solicitors

  • Barnsley
Contract: Permanent

Interview Dates: TBC





Looking for an opportunity to kick start your career?



Want to work for a leading Law firm?



Then look no further as Thompsons Solicitors has just the opportunity for you.





We are the most experienced trade union, employment rights and claimant personal injury law firm in the UK. Established since 1921 we have been able to build a diverse team of professionals who take immense pride in providing high quality legal services to the victims of injury and are passionate about protecting the rights of working people. Want to join us?



We are currently looking for a talented individual to join us to handle all initial Personal Injury case enquiries that come into the firm based in our Sheffield office.



The role:



Working as part of our successful Contact Centre based in Sheffield, the role of an Enquiry Processor involves handling all initial Personal Injury case enquiries that come into the firm and proactively capturing all case related information. Day-to-day actions will include dealing with and responding to telephone calls, emails and messages in a professional timely manner, carrying out initial case assessments to determine the progression of a case, opening all portal cases and ensuring a CNF has been lodged as well as other ad hoc tasks.



In return, you will be working alongside lawyers who work on a diverse portfolio and highly prestigious cases.



Key Requirements:




Exceptional organisational skills
Strong ability to communicate professionally, clearly and effectively
Someone who can keep calm and composed under pressure
Someone who has a genuine passion for customer service
A positive ‘can do’ attitude
Someone who is self-sufficient and thrives in a busy working environment
Excellent communication skills
Empathy with the Labour Trade movement is desirable






What We Offer




Competitive salary
Extensive benefits package which includes contributory pension scheme, permanent health insurance, life assurance
27 days annual leave (in addition to bank holidays)
Employee Assistance Programme
Enhanced maternity and paternity pay
Annual travel and parking loans
Cycle to work scheme
Financial assistance for professional development






Further Information



For a full job description and application form please visit our website.



Thompsons believes in equality and is an Equal Opportunities employer promoting diversity within the workplace.



No agencies please.