Cambridge University Press

  • Cambridge
About the role:

We are looking for a Spanish speaking Customer Services Representative to work collaboratively within our customer services team, providing an efficient and quality service to our global customers. In this role you will provide a comprehensive service to our customers by helping and resolving our customer and vendor enquiries and system related issues. You will be involved heavily with the analysis of high volumes of data and ensuring access is provided for large sales.

About you:

You will be an efficient, self-motivated individual who is able to provide an excellent service to our customers and internal contacts globally, utilising your Spanish language skills. Confidence and competence in using MS Office package and high proficiency in spreadsheet functions will be required.

With this in mind, we are looking for someone who can communicate with people at all levels and remain approachable in a pressured environment. Ideal candidates will have experience in a customer services environment, have an excellent telephone manner and possess an aptitude for technology.

About us:

Our global not-for-profit organisation is committed to the advancement of knowledge worldwide through our exciting publishing programme. You will be joining a diverse and collaborative workforce and you will be supported in your career ambitions to achieve your potential.

Help us achieve our mission, and you will have a career that is not only hugely satisfying but brings with it great benefits and a stimulating, supportive and flexible working environment.

Why us?

A great central Cambridge location, our office is only a ten minute walk from the train station and guided busway. Benefits include a staff incentive scheme, flexible working, free life assurance and a contributory pension scheme, 28 days’ annual leave, subsidised restaurant and café, free on-site gym and sports facilities, and season ticket travel loans.

To apply, please complete the online application by 2 May 2018.