As we continue to grow and invest in telecoms and utilities, we are looking to recruit a Team Leader with contact-centre experience and an enthusiasm to provide excellent customer service to join our Collections department in Manchester.
As a Team Leader you'll be responsible for the leadership, coaching, motivation and performance management of a team of Collection Advisors. You will support your team with a wide range of issues such as dealing with escalated calls, chasing outstanding payments and re-setting Direct Debits.
You will contribute to the success of the team by achieving your own personal performance objectives and understanding how both yours and your team's contribution affects the overall performance in order to achieve the required targets and KPI's. Working in a fast-paced environment that embraces change, you will use a number of resources to identify opportunities for the further training and development of your team.
As an ideal candidate for this role, you should be an experienced team leader, supervisor or performance coach with a proven track record of working within a similar fast paced environment, collections experience is preferred but not essential.
The opportunity to join our Pay Progression scheme which will enable you to increase your salary as you develop your skills on a 4-tier basis.
31 days annual leave each year (including bank holidays) increasing to 33 days after one years’ service.
Annual 10% performance related bonus.
Company pension scheme.
Flexible benefits including buy and sell holidays and childcare vouchers.
Free Life Assurance for all employees.
Access to our STAR Rewards scheme giving you access to multiple retail discount opportunities.
Regular Subsidised Social Events.
As one of the UK’s largest and fastest growing, independent business to business telecoms and utility providers, we’re looking to continue the expansion of our successful call centre operation.
We’re keen to meet enthusiastic, ambitious, and hardworking individuals who will help us to meet and exceed our performance targets.
To arrange an immediate interview, apply today!