In this key role you will:
Working alongside the Product Consultants you will primarily be responsible for consulting and creating Reports for Cascade’s client base and also internally in Cascade.
Some of the main accountabilities will include:
Scope deliverables and provide on-site/offsite consultancy with customers to ascertain reporting requirements.
Review technically demanding customer requests made to projects and accounts teams.
Provide detailed specifications for proposed work.
Plan and schedule timelines and milestones for deliverables, record how time is spent ensuring deadlines and timescales quoted are adhered to.
Ensure all deliverables are future proof and supportable by other Cascade team members (incl. the Cascade Service Desk and 3rd line support team).
Deliver on-site consultancy and training periodically to maintain that knowledge and support Product Consultants.
Provide training and advice amongst team and other business areas concerning reporting.
Build and maintain a knowledge base of fundamental report templates to increase efficiency.
Systematise the design, construction and support of reports to develop best practice.
What are we looking for?
You will be able to demonstrate good customer service skills
Solid communication and written skills
You will be presentable and confident when meeting new people, and have the ability to build and maintain strong relationships
Able to consult with customers to clearly understand their requirements
You will be a self-starter with the ability to quickly learn new skills
You will have first class organisational and administration skills In depth knowledge of Microsoft Excel
What's in it for you?
We believe in creating a culture of engagement and reward to develop employee potential and offer long-term career success. So what can we offer you?
Generous holiday allowance
Private medical healthcare
Competitive pay and bonus scheme
Complimentary benefits, including Bike to Work, Childcare Vouchers and discount schemes
Find out more about our flexible employment benefits.