Davies Group

  • Stoke-On-Trent
Job purpose:

To assist with the development, maintenance and support of a diverse IT infrastructure. This will include:

Ensuring the availability, integrity and performance of systems through a process of continual improvement
Design, integration, testing and documentation of new technologies
Liaising with 3rd parties to design and implement strategies to deliver infrastructure services
Escalation point for any issues highlighted by the IT Service Delivery Team, ensuring timely resolution
Direct communication with customers to manage expectations

Duties and responsibilities:

Ensuring the availability, integrity and performance of IT infrastructure
Pro-actively review the IT infrastructure to identify areas for improvement
Maintaining documentation of IT infrastructure and associated processes
Working with IT Support Team to resolve issues
Design and provision IT solutions to support Group strategy, including supporting documentation
Assist both Database and Software Development Teams as required
adhering to and ensuring the enforcement of all Group policies
Assist in the review and amendment of Group information security policies
Create and maintain documentation, including systems configuration, processes, test and project plans
Timely escalation of issues to IT Operations Manager.

Skills & Experience

Proven experience and understanding of Windows 2003, 2008. 2008r2 and 2012 Server core services and Active Directory management (including Group Policy, login scripts and roles)
Experience of VMWare, including maintenance and provisioning
Supporting and configuration of Cloud environments in particular Microsoft Office 365, Sharepoint online and Microsoft Azure.
Excellent working knowledge of core networking services - e.g. TCP/IP, DNS, DHCP, RDP, SNMP, LDAP, Kerberos
networking skills – e.g. switching, routing, VLANs, PoE, WLAN, MPLS
NAS / SAN storage infrastructures
Strong analytical and problem solving ability
IT related Degree and/or Microsoft certifications - MSCE, MCITP
knowledge of information security standards, including ISO27001
Ability to manage conflicting priorities, multitask and meet deadlines
Ability to analyse complex technical landscapes and evaluate technical solutions
Proven ability to produce high quality deliverables in terms of content and presentation
Excellent communication skills, both written and verbal