IRIS

  • Wigan
In this key role you will:

Process support enquiries received from SME payroll & accounting software via telephone or email. The Support Technician will provide 1st class customer support through to resolution/escalation of the query.



Some of the main accountabilities will include:


Effectively answering and logging customer queries related to SME Software via telephone, email and fax

To portray the company and Group in a strong manner, positively influencing the volume of customer renewals.


To Identify opportunities for product improvement and relay to management

To become a product expert and keep abreast of all changes in products and legislation affecting any of the SME software




What are we looking for?


Experience gained within a software support helpdesk environment
Strong understanding of Operating systems Windows 10. Windows 7 (required)
Experience of working with payroll or accounts software (desirable)
Payroll or Accounts knowledge (desirable)
Customer Service experience




What's in it for you?

The benefits


We believe in creating a culture of engagement and reward to develop employee potential and offer long-term career success. So what can we offer you?
Generous holiday allowance
Private medical healthcare
Life assurance
Pension
Competitive pay and bonus scheme
Complimentary benefits, including Bike to Work, Childcare Vouchers and discount schemes




Find out more about our flexible employment benefits.