Impact Housing Association Ltd

£22,440 - £24,712 yearly
Impact Housing Association Ltd Workington, United Kingdom
18 Jan, 2018
Full Time
JOB PURPOSE   To provide a professional and efficient administration support service to the Neighbourhood Communities Team that contributes to the achievement of service objectives, key performance indicators/excellent levels of performance and excellent value for money.   To administer an effective, efficient and customer focused allocations and lettings process that contributes to minimising re-let times and achieves high levels of customer satisfaction. To ensure the process operates in line with Impact’s policies and procedures and those of partner landlords and government statute.   To deliver an excellent customer experience to both internal and external customers.   To be responsible for the administration of the Give and Gain programme supporting the Neighbourhood Team and other areas of the organisation in promoting and helping build volunteering opportunities for local tenants and residents.     VALUED BEHAVIOURS   The Valued Behaviours for all staff throughout the Association are attached separately.     KEY RESPONSIBILITIES   1.   To process new applications quickly (within organisational timescales) as per the agreed lettings policy, including checking applications against exclusion/suspension criteria, investigating further where necessary, and excluding/suspending applicants where appropriate. To assess the housing need of new applicants, determining the appropriate banding and to ensure that applicants are notified of the outcome of their housing application.  2.   To update housing application records, including computer systems, when changes in applicants’ circumstances are notified.  3.   To advise home seekers appropriately ensuring that they understand the application process and their chances of success in attaining social rented accommodation. To ensure that applicants are advised on the range of appropriate housing options and how to best meet their housing aspirations. To ensure the provision of appropriate advice and support to vulnerable customers to ensure that they are not disadvantaged by the Cumbria Choice scheme.   4.   To use the appropriate systems e.g. Civitas, Customer Relationship Module (CRM ), Open Housing Voids Module etc. to ensure that an accurate, comprehensive record is kept of all conversations, actions and stages of the lettings process. To ensure that these records are maintained to a high standard in order to assist with monitoring and effective housing application management. 5.   To administer the advertising of properties to let, including the advertising and effective marketing of properties via; Cumbria Choice Other agencies e.g. estate agents, employers and referral agencies Social media  6.   To take and register bids to the Cumbria Choice system, including encouraging and supporting applicants to make bids via the Cumbria Choice website.  7.   To administer the annual Cumbria Choice re-registration process, including the re-registration and cancellation of applications as appropriate. 8.   To provide applicant information to Neighbourhood Officers/Neighbourhood Assistants to enable the timely shortlisting of bids received via the Cumbria Choice system, and with applicants received via other sources e.g. estate agencies, referral agencies, social media etc.  9.   To be the organisational contact and co-ordinator for the CORE lettings monitoring scheme. 10.   To provide efficient and effective administrative lettings support to the Neighbourhood Team including: Ensuring adequate supplies of application packs at each office/HUB Responding to Cumbria Choice website messages in a timely manner Completing the Open Housing fast track process to ensure all new applicants are set up on the housing system and new tenancies can be started without delay.  11.   To provide efficient and effective administrative lettings support to the Give and Gain Programme, including marketing opportunities to tenants and local residents and liaising with the Social Enterprise Team and external agencies to maximise access for all. 12.   To provide cover to the reception desk, as required, dealing with the full range of reception enquiries as and when requested.  13.   To assist with the providing of an effective complaints procedure, including taking and logging complaints.   GENERAL  1.   To attend and actively participate in team meetings (where appropriate), line managements, appraisals, training and Impact mandatory events. 2.   To be an active and effective member of the team. 3.   To take a full and positive role in training courses as and when required. 4.   To undertake your duties in a manner that takes care of your own health & safety and that of others who may be affected. 5.   To co-operate with Impact so that Impact can fulfil its duties under health & safety legislation.  6.   To be familiar with all relevant health and safety requirements set out in Impact’s Health and Safety policies and arrangements; in particular to co-operate with your manager in the risk assessment process and the implementation of relevant control measures.  7.   To work flexibly and collaboratively with other staff and partners to ensure delivery of an excellent and seamless service. To work at all times to achieve the key requirements of Impact’s Blueprint and Customer Offer, as appropriate.  8.   To undertake all duties in accordance with Impact’s Diversity Policy and all other relevant policies and procedures.  9.   Any other duties as are reasonably required within the general nature and level of the post as agreed with the line manager.  
£16,835 - £17,395 yearly
Impact Housing Association Ltd Barrow-in-Furness, United Kingdom
18 Jan, 2018
Full Time
Job Purpose   To provide a countywide delivery/collection service of goods, ensuring that items are collected and delivered on time.   To clear void properties within target timescale and recycle/dispose of furniture/rubbish appropriately.   To ensure the best operational relationships between the service, tenants, members of the public and contractors.   Key Valued Behaviours   The key Valued Behaviours for all staff throughout the Association are attached.   Key Responsibilities To drive a commercial vehicle (3.5 tonne vans), in a safe and orderly manner, taking into consideration that the vehicle has logos and can easily be identified by the general public.  To be responsible for the vehicle at all times and not allow unauthorised persons to drive the vehicle, which is restricted to named Impact Housing staff.    To plan efficient and effective routes in accordance with IFS procedures, map reading and locating sites in the geographical area of operation. To maintain the vehicles in a roadworthy condition and keeping them clean both internally and externally. To ensure the vehicle/driving logs are accurate and up to date. To report any damage/repairs and when the vehicles need servicing to the Logistics Manager. To collect and deliver furniture and other goods in accordance with Impact Furniture Services (IFS) procedures, and as required by the customer, ensuring care is taken on customers' premises, not to damage any of their property. To ensure that customers are satisfied with the IFS service at all times. To assist with manual loading and unloading of the vehicles, ensuring all goods are safe and secure when being transported by appropriate means, ie. typing, protective covers etc, following IFS operating procedures. To clear void properties, including gardens and outbuildings, liaising with the Logistics Manager and lead contractor on site. To dispose of rubbish and furniture appropriately, either by skip on site or transporting to the warehouse or agreed location.  To clear and collect domestic rubbish from void properties whilst communicating with contractors to arrange timings of collections. To carry out void clearances within the agreed timescale to ensure all void targets are achieved across the Association. To carry out general office duties as required, including: organising collections and deliveries with customers over the telephone, recording data and reading/sending e-mails.  To assist with the general storage of furniture/goods and contribute to keeping the warehouse/office tidy and well organised. To work with, support and supervise volunteers and young people who assist with deliveries, collections and void clearance work. To provide cover to other IFS sites when necessary. To represent Impact Furniture Services and Impact as a whole by attending meetings where appropriate, and also promoting IFS and the facilities we have when communicating with customers.  General   To attend and actively participate in team meetings (where appropriate), line managements, appraisals, training and Impact mandatory events. To be an active and effective member of the team. To take a full and positive role in training courses as and when required. To undertake your duties in a manner that takes care of your own health & safety and that of others who may be affected. To co-operate with Impact so that Impact can fulfil its duties under health & safety legislation. To be aware of all health & safety requirements that are relevant to your work and that are set out in Impact’s Health & Safety policies and arrangements; in particular to co-operate with your manager by working in accordance with the relevant risk assessments and using the necessary control measures. To work flexibly and collaboratively with other staff and partners to ensure delivery of an excellent and seamless service. To work at all times to achieve the key requirements of Impact’s Blueprint and Customer Offer, as appropriate. To undertake all duties in accordance with Impact’s Diversity Policy and all other relevant policies and procedures. Any other duties as are reasonably required within the general nature and level of the post as agreed with the line manager. The Logistics Team is a new team, and as the business grows, the tasks within the profile will change to reflect this.
£16,835 - £17,395 yearly
Impact Housing Association Ltd Workington, United Kingdom
18 Jan, 2018
Full Time
Job Purpose   To provide a countywide delivery/collection service of goods, ensuring that items are collected and delivered on time.   To clear void properties within target timescale and recycle/dispose of furniture/rubbish appropriately.   To ensure the best operational relationships between the service, tenants, members of the public and contractors.   Key Valued Behaviours   The key Valued Behaviours for all staff throughout the Association are attached.   Key Responsibilities To drive a commercial vehicle (3.5 tonne vans), in a safe and orderly manner, taking into consideration that the vehicle has logos and can easily be identified by the general public.  To be responsible for the vehicle at all times and not allow unauthorised persons to drive the vehicle, which is restricted to named Impact Housing staff.    To plan efficient and effective routes in accordance with IFS procedures, map reading and locating sites in the geographical area of operation. To maintain the vehicles in a roadworthy condition and keeping them clean both internally and externally. To ensure the vehicle/driving logs are accurate and up to date. To report any damage/repairs and when the vehicles need servicing to the Logistics Manager. To collect and deliver furniture and other goods in accordance with Impact Furniture Services (IFS) procedures, and as required by the customer, ensuring care is taken on customers' premises, not to damage any of their property. To ensure that customers are satisfied with the IFS service at all times. To assist with manual loading and unloading of the vehicles, ensuring all goods are safe and secure when being transported by appropriate means, ie. typing, protective covers etc, following IFS operating procedures. To clear void properties, including gardens and outbuildings, liaising with the Logistics Manager and lead contractor on site. To dispose of rubbish and furniture appropriately, either by skip on site or transporting to the warehouse or agreed location.  To clear and collect domestic rubbish from void properties whilst communicating with contractors to arrange timings of collections. To carry out void clearances within the agreed timescale to ensure all void targets are achieved across the Association. To carry out general office duties as required, including: organising collections and deliveries with customers over the telephone, recording data and reading/sending e-mails.  To assist with the general storage of furniture/goods and contribute to keeping the warehouse/office tidy and well organised. To work with, support and supervise volunteers and young people who assist with deliveries, collections and void clearance work. To provide cover to other IFS sites when necessary. To represent Impact Furniture Services and Impact as a whole by attending meetings where appropriate, and also promoting IFS and the facilities we have when communicating with customers.  General   To attend and actively participate in team meetings (where appropriate), line managements, appraisals, training and Impact mandatory events. To be an active and effective member of the team. To take a full and positive role in training courses as and when required. To undertake your duties in a manner that takes care of your own health & safety and that of others who may be affected. To co-operate with Impact so that Impact can fulfil its duties under health & safety legislation. To be aware of all health & safety requirements that are relevant to your work and that are set out in Impact’s Health & Safety policies and arrangements; in particular to co-operate with your manager by working in accordance with the relevant risk assessments and using the necessary control measures. To work flexibly and collaboratively with other staff and partners to ensure delivery of an excellent and seamless service. To work at all times to achieve the key requirements of Impact’s Blueprint and Customer Offer, as appropriate. To undertake all duties in accordance with Impact’s Diversity Policy and all other relevant policies and procedures. Any other duties as are reasonably required within the general nature and level of the post as agreed with the line manager. The Logistics Team is a new team, and as the business grows, the tasks within the profile will change to reflect this.
£25,536 yearly
Impact Housing Association Ltd Workington, United Kingdom
12 Jan, 2018
Fixed Term
This post is jointly funded by the European Social Fund and The Big Lottery Fund.   Job Purpose   To manage a caseload of participants and provide them with 1:1 support, helping them to develop skills and confidence in financial and digital literacy.   Working with partners and other agencies to maximise customer income and welfare benefit entitlement, work opportunities and reduce debt.   To provide and promote early intervention in order to engage customers and to avoid more complex needs and costs developing e.g. rent and mortgage arrears.   Engage, motivate, increase confidence and provide skills development to participants.   Overcome barriers to employment by signposting into existing and new services as well as supporting them to access training, job search and employment, develop skills and confidence in context to financial and digital literacy.   To work closely with other staff within the partnership to identify which activities are most suitable for each participant and provide support to enable them to access these activities. Valued Behaviours   The Valued Behaviours for all staff throughout the Association are attached separately.       Key Responsibilities   1.   To undertake participant eligibility assessments and registration onto the programme and to maintain participant confidentiality of sensitive information at all times.  2.   To facilitate and deliver 1:1 and small group workshops to provide clients with specific support around:  Digital Job Search activities and applying for employment including the skills required to complete job applications.   Managing personal finances – having an on-line bank account and being able to pay essential household bills. Supporting individuals to make better financial choices, matching spending with income boundaries. Developing a functional knowledge using the Internet, e-mail and software applications. Navigation to other local services (debt advice and credit unions). Promoting facilities and local community assets to support greater community involvement, volunteering and additional skills development.  3.  To create individual learning and development plans to support clients through SMART targets and mentor achievement of key objectives relating to specific milestones defined within the BBO contract specification.  4.   To establish specific referral links with relevant organisations and working relationships with other relevant partners and agencies to facilitate access to learning and work opportunities and promote health and well-being.  5.   To facilitate clients in accessing appropriate support services to meet individual needs in context to financial and digital awareness.   6.   To develop with participants, action plans with clear goals, identify barriers and aspirations, measures to overcome/achieve these and regularly review progress using the Outcome Star Tool.  7.   To support participants to access existing services to enable them to overcome barriers to gaining employment and attend sessions if required.  8.   Through effective joint working with other BBO partners develop specific links with the local Job Centre Plus, National Careers Service, Local Colleges and Voluntary & Community Sector Agencies to support the delivery of the project.  9.   Recruit, select, induct, train and supervise a small team of financial capability volunteers, with the support of Impacts Give and Gain Team.  10.   To match participants with volunteering opportunities both within and out of the partnership.  11.   To ensure performance management systems are accurate and up to date and provide relevant reports when required.  12.   To integrate, share knowledge and spread best practice with other Key Workers, staff and partners across the Groundwork partnership.  13.   To work as part of a team, attend team meetings with Groundwork partners.  14.   To ensure compliance with Building Better Opportunities funding requirements.  15.   To work in a way that contributes to the continuous improvement of the programme.  General  1.   To attend and actively participate in team meetings (where appropriate), line managements, appraisals, training and Impact mandatory events. To be an active and effective member of the team.  2.   To take a full and positive role in training courses as and when required. 3.   To undertake your duties in a manner that takes care of your own health & safety and that of others who may be affected.  4.   To co-operate with Impact so that Impact can fulfil its duties under health & safety legislation. 5.   To be aware of all health & safety requirements that are relevant to your work and that are set out in Impact’s Health & Safety policies and arrangements; in particular to co-operate with your manager by working in accordance with the relevant risk assessments and using the necessary control measures.  6.   To work flexibly and collaboratively with other staff and partners to ensure delivery of an excellent and seamless service. To work at all times to achieve the key requirements of Impact’s Blueprint and Customer Offer, as appropriate.  7.   To undertake all duties in accordance with Impact’s Diversity Policy and all other relevant policies and procedures.  8.   Any other duties as are reasonably required within the general nature and level of the post as agreed with the line manager.  
Impact Housing Association Ltd Kendal, United Kingdom
11 Jan, 2018
Part Time
Job Purpose   Empowering residents to develop the necessary personal skills to sustain independent living, which includes managing their tenancy and financial responsibilities, making healthy choices, personal safety, positive use of social time and supporting aspirations on education, training and work.   Enabling residents to develop the confidence/skills to independently access appropriate community facilities including sustainable housing, social events, health care, partner agencies and financial advice.   Working positively with the residents to encourage lifestyle choices that enable them to maintain independence and prevent referral or involvement of other statutory services.   Listening, communicating and involving residents in the planning of services that reflect their goals and aspirations.   Valued behaviours   The Valued Behaviours for all staff throughout the Association are attached separately.   Key Responsibilities   To work with residents to develop their sense of responsibility on all aspects of tenancy management and to agree individually tailored personal plans which reflect their goals and aspirations.  To work effectively with residents in a way that identifies what they can do rather than what they can’t and enable them to develop the skills to sustain independent living. To implement risk assessments and plans which adopt a positive approach to managing risk, including risk relating to their tenancy responsibilities, rent accounts and ASB. To develop and deliver a dynamic service offer that responds to changing needs and is designed and delivered in a way residents feel comfortable and happy with. To work with colleagues and partner agencies to develop or access resources that complement the Positive Impact Team offer and enable people to engage at a variety of levels. To develop a network of internal and external contacts that enhance the Positive Impact Team offer. To work with residents to encourage them to maintain healthy lifestyles and make positive choices. To work collaboratively with other agencies ensuring residents have access to services which complement those of the Positive Impact offer, respecting the contribution of the differing agencies. To work effectively with partners, funders and all other agencies, developing collaborative networks and proactively promoting the service.   To promote the health and wellbeing of residents through community networks and the positive engagement of residents, including the organising, and where necessary, the facilitation of a variety of activities and events. To adopt clear professional boundaries and positive ways of working. To apply a uniquely individualised approach to enabling people to develop the skills to live independently. To promote anti discriminatory and inclusive practices among team members and residents to ensure services are responsive to aspirations and individuals’ requirements and are open to be enjoyed by everyone.    Show commitment to our performance ethos whilst recognising and responding to individual needs and aspirations within that. Show commitment to continuous learning and contribute to a uniquely tailored person centred service culture. Administration:  To work with residents on a variety of tenancy and housing functions to ensure effective day to day management of the service. To implement the ‘Rent First’ culture. To undertake a range of administration tasks to ensure the successful running of the service. To work flexibly to respond to the needs of individuals. To work in a dynamic way to meet the ever changing needs of the individual and the service. To monitor and record all required evaluation and performance information for the service. To assist with the development and implementation of procedures and practice to ensure a high quality service provision.  To use computers and IT systems as required. General: To attend and actively participate in team meetings (where appropriate), line managements, appraisals, training and Impact mandatory events. To be an active and effective member of the team. To take a full and positive role in training courses as and when required. To undertake your duties in a manner that takes care of your own health & safety and that of others who may be affected. To co-operate with Impact so that Impact can fulfil its duties under health & safety legislation. To be aware of all health & safety requirements that are relevant to your work and that are set out in Impact’s Health & Safety policies and arrangements; in particular to co-operate with your manager by working in accordance with the relevant risk assessments and using the necessary control measures. To work flexibly and collaboratively with other staff and partners to ensure delivery of an excellent and seamless service. To work at all times to achieve the key requirements of Impact’s Blueprint and Customer Offer, as appropriate. To undertake all duties in accordance with Impact’s Diversity Policy and all other relevant policies and procedures. To undertake any other duties as are reasonably required within the general nature and level of the post as agreed with the line manager.
Impact Housing Association Ltd Whitehaven, United Kingdom
11 Jan, 2018
Part Time
Job Purpose   Empowering residents to develop the necessary personal skills to sustain independent living, which includes managing their tenancy and financial responsibilities, making healthy choices, personal safety, positive use of social time and supporting aspirations on education, training and work.   Enabling residents to develop the confidence/skills to independently access appropriate community facilities including sustainable housing, social events, health care, partner agencies and financial advice.   Working positively with the residents to encourage lifestyle choices that enable them to maintain independence and prevent referral or involvement of other statutory services.   Listening, communicating and involving residents in the planning of services that reflect their goals and aspirations.   Valued behaviours   The Valued Behaviours for all staff throughout the Association are attached separately.   Key Responsibilities   To work with residents to develop their sense of responsibility on all aspects of tenancy management and to agree individually tailored personal plans which reflect their goals and aspirations.  To work effectively with residents in a way that identifies what they can do rather than what they can’t and enable them to develop the skills to sustain independent living. To implement risk assessments and plans which adopt a positive approach to managing risk, including risk relating to their tenancy responsibilities, rent accounts and ASB. To develop and deliver a dynamic service offer that responds to changing needs and is designed and delivered in a way residents feel comfortable and happy with. To work with colleagues and partner agencies to develop or access resources that complement the Positive Impact Team offer and enable people to engage at a variety of levels. To develop a network of internal and external contacts that enhance the Positive Impact Team offer. To work with residents to encourage them to maintain healthy lifestyles and make positive choices. To work collaboratively with other agencies ensuring residents have access to services which complement those of the Positive Impact offer, respecting the contribution of the differing agencies. To work effectively with partners, funders and all other agencies, developing collaborative networks and proactively promoting the service.   To promote the health and wellbeing of residents through community networks and the positive engagement of residents, including the organising, and where necessary, the facilitation of a variety of activities and events. To adopt clear professional boundaries and positive ways of working. To apply a uniquely individualised approach to enabling people to develop the skills to live independently. To promote anti discriminatory and inclusive practices among team members and residents to ensure services are responsive to aspirations and individuals’ requirements and are open to be enjoyed by everyone.    Show commitment to our performance ethos whilst recognising and responding to individual needs and aspirations within that. Show commitment to continuous learning and contribute to a uniquely tailored person centred service culture. Administration:  To work with residents on a variety of tenancy and housing functions to ensure effective day to day management of the service. To implement the ‘Rent First’ culture. To undertake a range of administration tasks to ensure the successful running of the service. To work flexibly to respond to the needs of individuals. To work in a dynamic way to meet the ever changing needs of the individual and the service. To monitor and record all required evaluation and performance information for the service. To assist with the development and implementation of procedures and practice to ensure a high quality service provision.  To use computers and IT systems as required. General: To attend and actively participate in team meetings (where appropriate), line managements, appraisals, training and Impact mandatory events. To be an active and effective member of the team. To take a full and positive role in training courses as and when required. To undertake your duties in a manner that takes care of your own health & safety and that of others who may be affected. To co-operate with Impact so that Impact can fulfil its duties under health & safety legislation. To be aware of all health & safety requirements that are relevant to your work and that are set out in Impact’s Health & Safety policies and arrangements; in particular to co-operate with your manager by working in accordance with the relevant risk assessments and using the necessary control measures. To work flexibly and collaboratively with other staff and partners to ensure delivery of an excellent and seamless service. To work at all times to achieve the key requirements of Impact’s Blueprint and Customer Offer, as appropriate. To undertake all duties in accordance with Impact’s Diversity Policy and all other relevant policies and procedures. To undertake any other duties as are reasonably required within the general nature and level of the post as agreed with the line manager.
Impact Housing Association Ltd Carlisle, United Kingdom
11 Jan, 2018
Part Time
Job Purpose   Empowering residents to develop the necessary personal skills to sustain independent living, which includes managing their tenancy and financial responsibilities, making healthy choices, personal safety, positive use of social time and supporting aspirations on education, training and work.   Enabling residents to develop the confidence/skills to independently access appropriate community facilities including sustainable housing, social events, health care, partner agencies and financial advice.   Working positively with the residents to encourage lifestyle choices that enable them to maintain independence and prevent referral or involvement of other statutory services.   Listening, communicating and involving residents in the planning of services that reflect their goals and aspirations.   Valued behaviours   The Valued Behaviours for all staff throughout the Association are attached separately.   Key Responsibilities   To work with residents to develop their sense of responsibility on all aspects of tenancy management and to agree individually tailored personal plans which reflect their goals and aspirations.  To work effectively with residents in a way that identifies what they can do rather than what they can’t and enable them to develop the skills to sustain independent living. To implement risk assessments and plans which adopt a positive approach to managing risk, including risk relating to their tenancy responsibilities, rent accounts and ASB. To develop and deliver a dynamic service offer that responds to changing needs and is designed and delivered in a way residents feel comfortable and happy with. To work with colleagues and partner agencies to develop or access resources that complement the Positive Impact Team offer and enable people to engage at a variety of levels. To develop a network of internal and external contacts that enhance the Positive Impact Team offer. To work with residents to encourage them to maintain healthy lifestyles and make positive choices. To work collaboratively with other agencies ensuring residents have access to services which complement those of the Positive Impact offer, respecting the contribution of the differing agencies. To work effectively with partners, funders and all other agencies, developing collaborative networks and proactively promoting the service.   To promote the health and wellbeing of residents through community networks and the positive engagement of residents, including the organising, and where necessary, the facilitation of a variety of activities and events. To adopt clear professional boundaries and positive ways of working. To apply a uniquely individualised approach to enabling people to develop the skills to live independently. To promote anti discriminatory and inclusive practices among team members and residents to ensure services are responsive to aspirations and individuals’ requirements and are open to be enjoyed by everyone.    Show commitment to our performance ethos whilst recognising and responding to individual needs and aspirations within that. Show commitment to continuous learning and contribute to a uniquely tailored person centred service culture. Administration:  To work with residents on a variety of tenancy and housing functions to ensure effective day to day management of the service. To implement the ‘Rent First’ culture. To undertake a range of administration tasks to ensure the successful running of the service. To work flexibly to respond to the needs of individuals. To work in a dynamic way to meet the ever changing needs of the individual and the service. To monitor and record all required evaluation and performance information for the service. To assist with the development and implementation of procedures and practice to ensure a high quality service provision.  To use computers and IT systems as required. General: To attend and actively participate in team meetings (where appropriate), line managements, appraisals, training and Impact mandatory events. To be an active and effective member of the team. To take a full and positive role in training courses as and when required. To undertake your duties in a manner that takes care of your own health & safety and that of others who may be affected. To co-operate with Impact so that Impact can fulfil its duties under health & safety legislation. To be aware of all health & safety requirements that are relevant to your work and that are set out in Impact’s Health & Safety policies and arrangements; in particular to co-operate with your manager by working in accordance with the relevant risk assessments and using the necessary control measures. To work flexibly and collaboratively with other staff and partners to ensure delivery of an excellent and seamless service. To work at all times to achieve the key requirements of Impact’s Blueprint and Customer Offer, as appropriate. To undertake all duties in accordance with Impact’s Diversity Policy and all other relevant policies and procedures. To undertake any other duties as are reasonably required within the general nature and level of the post as agreed with the line manager.
Impact Housing Association Ltd Penrith, United Kingdom
11 Jan, 2018
Part Time
Job Purpose   Empowering residents to develop the necessary personal skills to sustain independent living, which includes managing their tenancy and financial responsibilities, making healthy choices, personal safety, positive use of social time and supporting aspirations on education, training and work.   Enabling residents to develop the confidence/skills to independently access appropriate community facilities including sustainable housing, social events, health care, partner agencies and financial advice.   Working positively with the residents to encourage lifestyle choices that enable them to maintain independence and prevent referral or involvement of other statutory services.   Listening, communicating and involving residents in the planning of services that reflect their goals and aspirations.   Valued behaviours   The Valued Behaviours for all staff throughout the Association are attached separately.   Key Responsibilities   To work with residents to develop their sense of responsibility on all aspects of tenancy management and to agree individually tailored personal plans which reflect their goals and aspirations.  To work effectively with residents in a way that identifies what they can do rather than what they can’t and enable them to develop the skills to sustain independent living. To implement risk assessments and plans which adopt a positive approach to managing risk, including risk relating to their tenancy responsibilities, rent accounts and ASB. To develop and deliver a dynamic service offer that responds to changing needs and is designed and delivered in a way residents feel comfortable and happy with. To work with colleagues and partner agencies to develop or access resources that complement the Positive Impact Team offer and enable people to engage at a variety of levels. To develop a network of internal and external contacts that enhance the Positive Impact Team offer. To work with residents to encourage them to maintain healthy lifestyles and make positive choices. To work collaboratively with other agencies ensuring residents have access to services which complement those of the Positive Impact offer, respecting the contribution of the differing agencies. To work effectively with partners, funders and all other agencies, developing collaborative networks and proactively promoting the service.   To promote the health and wellbeing of residents through community networks and the positive engagement of residents, including the organising, and where necessary, the facilitation of a variety of activities and events. To adopt clear professional boundaries and positive ways of working. To apply a uniquely individualised approach to enabling people to develop the skills to live independently. To promote anti discriminatory and inclusive practices among team members and residents to ensure services are responsive to aspirations and individuals’ requirements and are open to be enjoyed by everyone.    Show commitment to our performance ethos whilst recognising and responding to individual needs and aspirations within that. Show commitment to continuous learning and contribute to a uniquely tailored person centred service culture. Administration:  To work with residents on a variety of tenancy and housing functions to ensure effective day to day management of the service. To implement the ‘Rent First’ culture. To undertake a range of administration tasks to ensure the successful running of the service. To work flexibly to respond to the needs of individuals. To work in a dynamic way to meet the ever changing needs of the individual and the service. To monitor and record all required evaluation and performance information for the service. To assist with the development and implementation of procedures and practice to ensure a high quality service provision.  To use computers and IT systems as required. General: To attend and actively participate in team meetings (where appropriate), line managements, appraisals, training and Impact mandatory events. To be an active and effective member of the team. To take a full and positive role in training courses as and when required. To undertake your duties in a manner that takes care of your own health & safety and that of others who may be affected. To co-operate with Impact so that Impact can fulfil its duties under health & safety legislation. To be aware of all health & safety requirements that are relevant to your work and that are set out in Impact’s Health & Safety policies and arrangements; in particular to co-operate with your manager by working in accordance with the relevant risk assessments and using the necessary control measures. To work flexibly and collaboratively with other staff and partners to ensure delivery of an excellent and seamless service. To work at all times to achieve the key requirements of Impact’s Blueprint and Customer Offer, as appropriate. To undertake all duties in accordance with Impact’s Diversity Policy and all other relevant policies and procedures. To undertake any other duties as are reasonably required within the general nature and level of the post as agreed with the line manager.
£12,093 - £13,277 yearly
Impact Housing Association Ltd Kendal, United Kingdom
11 Jan, 2018
Part Time
Job Purpose   Empowering residents to develop the necessary personal skills to sustain independent living, which includes managing their tenancy and financial responsibilities, making healthy choices, personal safety, positive use of social time and supporting aspirations on education, training and work.   Enabling residents to develop the confidence/skills to independently access appropriate community facilities including sustainable housing, social events, health care, partner agencies and financial advice.   Working positively with the residents to encourage lifestyle choices that enable them to maintain independence and prevent referral or involvement of other statutory services.   Listening, communicating and involving residents in the planning of services that reflect their goals and aspirations.   Valued behaviours   The Valued Behaviours for all staff throughout the Association are attached separately.   Key Responsibilities   To work with residents to develop their sense of responsibility on all aspects of tenancy management and to agree individually tailored personal plans which reflect their goals and aspirations.  To work effectively with residents in a way that identifies what they can do rather than what they can’t and enable them to develop the skills to sustain independent living. To implement risk assessments and plans which adopt a positive approach to managing risk, including risk relating to their tenancy responsibilities, rent accounts and ASB. To develop and deliver a dynamic service offer that responds to changing needs and is designed and delivered in a way residents feel comfortable and happy with. To work with colleagues and partner agencies to develop or access resources that complement the Positive Impact Team offer and enable people to engage at a variety of levels. To develop a network of internal and external contacts that enhance the Positive Impact Team offer. To work with residents to encourage them to maintain healthy lifestyles and make positive choices. To work collaboratively with other agencies ensuring residents have access to services which complement those of the Positive Impact offer, respecting the contribution of the differing agencies. To work effectively with partners, funders and all other agencies, developing collaborative networks and proactively promoting the service.   To promote the health and wellbeing of residents through community networks and the positive engagement of residents, including the organising, and where necessary, the facilitation of a variety of activities and events. To adopt clear professional boundaries and positive ways of working. To apply a uniquely individualised approach to enabling people to develop the skills to live independently. To promote anti discriminatory and inclusive practices among team members and residents to ensure services are responsive to aspirations and individuals’ requirements and are open to be enjoyed by everyone.    Show commitment to our performance ethos whilst recognising and responding to individual needs and aspirations within that. Show commitment to continuous learning and contribute to a uniquely tailored person centred service culture. Administration:  To work with residents on a variety of tenancy and housing functions to ensure effective day to day management of the service. To implement the ‘Rent First’ culture. To undertake a range of administration tasks to ensure the successful running of the service. To work flexibly to respond to the needs of individuals. To work in a dynamic way to meet the ever changing needs of the individual and the service. To monitor and record all required evaluation and performance information for the service. To assist with the development and implementation of procedures and practice to ensure a high quality service provision.  To use computers and IT systems as required. General: To attend and actively participate in team meetings (where appropriate), line managements, appraisals, training and Impact mandatory events. To be an active and effective member of the team. To take a full and positive role in training courses as and when required. To undertake your duties in a manner that takes care of your own health & safety and that of others who may be affected. To co-operate with Impact so that Impact can fulfil its duties under health & safety legislation. To be aware of all health & safety requirements that are relevant to your work and that are set out in Impact’s Health & Safety policies and arrangements; in particular to co-operate with your manager by working in accordance with the relevant risk assessments and using the necessary control measures. To work flexibly and collaboratively with other staff and partners to ensure delivery of an excellent and seamless service. To work at all times to achieve the key requirements of Impact’s Blueprint and Customer Offer, as appropriate. To undertake all duties in accordance with Impact’s Diversity Policy and all other relevant policies and procedures. To undertake any other duties as are reasonably required within the general nature and level of the post as agreed with the line manager.
£18,643 - £20,468 yearly
Impact Housing Association Ltd Penrith, United Kingdom
11 Jan, 2018
Full Time
Job Purpose   Empowering residents to develop the necessary personal skills to sustain independent living, which includes managing their tenancy and financial responsibilities, making healthy choices, personal safety, positive use of social time and supporting aspirations on education, training and work.   Enabling residents to develop the confidence/skills to independently access appropriate community facilities including sustainable housing, social events, health care, partner agencies and financial advice.   Working positively with the residents to encourage lifestyle choices that enable them to maintain independence and prevent referral or involvement of other statutory services.   Listening, communicating and involving residents in the planning of services that reflect their goals and aspirations.   Valued behaviours   The Valued Behaviours for all staff throughout the Association are attached separately.   Key Responsibilities   To work with residents to develop their sense of responsibility on all aspects of tenancy management and to agree individually tailored personal plans which reflect their goals and aspirations.  To work effectively with residents in a way that identifies what they can do rather than what they can’t and enable them to develop the skills to sustain independent living. To implement risk assessments and plans which adopt a positive approach to managing risk, including risk relating to their tenancy responsibilities, rent accounts and ASB. To develop and deliver a dynamic service offer that responds to changing needs and is designed and delivered in a way residents feel comfortable and happy with. To work with colleagues and partner agencies to develop or access resources that complement the Positive Impact Team offer and enable people to engage at a variety of levels. To develop a network of internal and external contacts that enhance the Positive Impact Team offer. To work with residents to encourage them to maintain healthy lifestyles and make positive choices. To work collaboratively with other agencies ensuring residents have access to services which complement those of the Positive Impact offer, respecting the contribution of the differing agencies. To work effectively with partners, funders and all other agencies, developing collaborative networks and proactively promoting the service.   To promote the health and wellbeing of residents through community networks and the positive engagement of residents, including the organising, and where necessary, the facilitation of a variety of activities and events. To adopt clear professional boundaries and positive ways of working. To apply a uniquely individualised approach to enabling people to develop the skills to live independently. To promote anti discriminatory and inclusive practices among team members and residents to ensure services are responsive to aspirations and individuals’ requirements and are open to be enjoyed by everyone.    Show commitment to our performance ethos whilst recognising and responding to individual needs and aspirations within that. Show commitment to continuous learning and contribute to a uniquely tailored person centred service culture. Administration:  To work with residents on a variety of tenancy and housing functions to ensure effective day to day management of the service. To implement the ‘Rent First’ culture. To undertake a range of administration tasks to ensure the successful running of the service. To work flexibly to respond to the needs of individuals. To work in a dynamic way to meet the ever changing needs of the individual and the service. To monitor and record all required evaluation and performance information for the service. To assist with the development and implementation of procedures and practice to ensure a high quality service provision.  To use computers and IT systems as required. General: To attend and actively participate in team meetings (where appropriate), line managements, appraisals, training and Impact mandatory events. To be an active and effective member of the team. To take a full and positive role in training courses as and when required. To undertake your duties in a manner that takes care of your own health & safety and that of others who may be affected. To co-operate with Impact so that Impact can fulfil its duties under health & safety legislation. To be aware of all health & safety requirements that are relevant to your work and that are set out in Impact’s Health & Safety policies and arrangements; in particular to co-operate with your manager by working in accordance with the relevant risk assessments and using the necessary control measures. To work flexibly and collaboratively with other staff and partners to ensure delivery of an excellent and seamless service. To work at all times to achieve the key requirements of Impact’s Blueprint and Customer Offer, as appropriate. To undertake all duties in accordance with Impact’s Diversity Policy and all other relevant policies and procedures. To undertake any other duties as are reasonably required within the general nature and level of the post as agreed with the line manager.