6 X PT/FT TemporaryTelephone Support Advisors - Care Sector

  • Anonymous
  • Chippenham, UK
  • 04 Dec, 2019
Seasonal Customer Service

Job Description

We have outstanding opportunity for 6 temporary personnel (possible permanent) who have worked in the Care Sector to use their skills within an office environment.

Working for a well known care provider, you will offer support to members of the public by telephone.

It takes a really exceptional individual to do this job and that is the reason why the client is ideally seeking someone who has already worked within the care sector as you will be supporting vulnerable people of all ages and letting them know that either help is on its way or answering querieis.

This role is a temporary position with a possibility of becoming a permanent member of the team. You will be working within a very busy environment providing support to health and social care professionals to meet the required outcomes for patients.

The role entails:

Carrying out Telecare call handling duties
Dealing with emergency calls and other monitoring devices
Deal with all calls and queries promptly and in accordance with the operating procedures
Maintain up to date and accurate records on Customers
Input data promptly upon receipt
Undertake data checking and document imaging for Client records
General administrative tasks; photocopying, collating documents, dispatching/emailing items, etc
For this position you will have clear communication skills both oral and listening along with a keyboard skill in order to keep the data base fully up to date with details of patients.

Full training will be provided. This role is shift based

You will have a 1 week Induction worked on a day shift pattern. After this, you will be on a 24/7 rota basis working between 22.5, 30 and 37.5 hours a week.

Days / Lates / Nights and Weekends. With a Basic rate pro rata £8.33 per hour (pro rata 16K per annum) and Premium shifts increasing to £10.33 per hour (pro rata of £20,143 per annum) You will be expected to be flexible and work 2 weekends out of 4. Please be aware the shifts can also include Christmas & New Years day but this is likely to be a half shift of 4 hours, double time is offered on these days.

These roles are available now! for an immediate telephone interview contact us now on: (phone number removed)