Supply Chain Hub Team Leader

  • Anonymous
  • Coalville LE67, UK
  • 15 Feb, 2020
Full Time Retail

Job Description

Supply Chain Hub Team Leader Being the Difference....

Role Purpose

To supervise and manage the Supply Chain Hub, to support internal and external customers, delivering a world class service and maximising sales and profitability. In addition, the role is accountable for leading people and reporting team performance, ensuring targets are on track and co-ordination of daily activities and queries are dealt with effectively.

Key Accountabilities and Responsibilities

To supervise and support the effective management of the Supply Chain Hub team ensuring customer service and specific KPI's are met or exceeded
To build and maintain strong relationships with key stakeholders across Belron UK Ltd
To lead by example, supervising employees fairly and consistently
To lead recruitment and training of the Hub team
To recognise success and effectively address or highlight poor performance where required
To understand management information reports
To support the planning and organising resources to maintain an effective team and ensure service levels are achieved
To be an advocate for change within the entire Supply Chain / Business
To carry out ad hoc activities to support your Senior Sales Manager including travel to the wider business network if required
To deputise for the Senior Sales Manager within the Hub environment when required
Help resolve queries relating to stock availability, service and cost for both internal customers and the wholesale market
Hold monthly 1-2-1's and 6 monthly reviews, return to work interviews, holidays and absences
Supervisor daily people issues so the necessary resource and cover is available
Liaise with Operations, Warehouse, Concierge. DST and Customer Service teams to resolve issues
Plan, organise and prioritise workload using multiple applications and customer systems to ensure internal and external customers are served
Create Rotas to ensure the Supply Chain Hub is covered for all types of period

Key Experience, Knowledge and Skills

Ability to lead and engage people
Knowledge of Oracle, Remedy and M Power
Highly flexible and adaptive
Positive mindset
Great communication and customer service skills
Planning and organisational skills
Knowledge of vehicle glass repair and replacement industry (desirable)
Knowledge of Microsoft Office

Benefits include:

Generous bonus scheme linked to business performance

Up to 15% pension contributions - based on employee contribution of 5%

28 days annual leave (including bank holidays)

Discounted shopping vouchers

Discounted gym membership

How do you apply?

Follow the link below and apply using your CV or our easy online application. We will be in contact to offer you an interview ASAP