Third Line Analyst - Virtualisation

  • Computacenter Limited
  • Nottingham, UK
  • 01 Nov, 2020
Full Time Information Technology Telecommunications

Job Description

Company description:

IT Services

Job description:

3rd Line Analyst (Virtualisation)

Competitive Salary + comprehensive and fully flexible benefits scheme

Nottingham

An exciting opportunity has arisen within GIO for an experienced Senior 3rd Line Support Specialist within the Virtualisation function. The successful candidate will join an experienced team in ensuring our virtualisation support services to our large enterprise customers are in line with agreed SLAs and KPIs.

Roles & Responsibilities

The analyst should have extensive experience servicing large corporate infrastructure which should encompass mainly Hyper-V and optionally VMware.

The analyst should have had exposure to legacy and current Microsoft 2008/2012 Hypervisor & management technologies including SCVMM management. Desirable skills in SCCM build deployment into a Unified Communications System (UCS) hardware infrastructure including UCS Manager and updating templates.

The Analyst will also have had some previous experience in providing the following:

  • Provide innovative technical solutions to complex hardware/software problems
  • Provide detailed and effective communication to internal team and clients.
  • Schedule and coordinate installation and maintenance of standard software/hardware for VMWare and ensure compatibility of hardware/software
  • Understand SLAs in a production environment and proactively strive to meet the commitments.
  • Work with event and incident management, Service Desk, and other technical teams when sensitive issues arise or a major problem is suspected.
  • Work directly with vendors to identify innovative solutions and actively apply those solutions for customer issues. Follow through on issues with vendors for a timely resolution.
  • Providing rota based Out-Of-Hours Support for Major Incidents in a 3rd line capacity

They will have experience of the virtualisation management toolsets including but not limited to:

  • Provisioning new virtual machines
  • Host provisioning and configuration - Hyper-V server builds
  • Resource Pool Management
  • Virtual Machine Clones
  • Data Center Cluster Creation Inc implementation & Configuration of HA and DRS based functionality
  • VM Template Creation &
  • Snapshot management
  • Patch management
  • Involvement in consolidation tasks using VMM

Profile description:

3rd Line Analyst (Virtualisation)

Competitive Salary + comprehensive and fully flexible benefits scheme

Nottingham

An exciting opportunity has arisen within GIO for an experienced Senior 3rd Line Support Specialist within the Virtualisation function. The successful candidate will join an experienced team in ensuring our virtualisation support services to our large enterprise customers are in line with agreed SLAs and KPIs.

Roles & Responsibilities

The analyst should have extensive experience servicing large corporate infrastructure which should encompass mainly Hyper-V and optionally VMware.

The analyst should have had exposure to legacy and current Microsoft 2008/2012 Hypervisor & management technologies including SCVMM management. Desirable skills in SCCM build deployment into a Unified Communications System (UCS) hardware infrastructure including UCS Manager and updating templates.

The Analyst will also have had some previous experience in providing the following:

  • Provide innovative technical solutions to complex hardware/software problems
  • Provide detailed and effective communication to internal team and clients.
  • Schedule and coordinate installation and maintenance of standard software/hardware for VMWare and ensure compatibility of hardware/software
  • Understand SLAs in a production environment and proactively strive to meet the commitments.
  • Work with event and incident management, Service Desk, and other technical teams when sensitive issues arise or a major problem is suspected.
  • Work directly with vendors to identify innovative solutions and actively apply those solutions for customer issues. Follow through on issues with vendors for a timely resolution...... click apply for full job details