Team Leader

  • ao.com
  • Leeds, UK
  • 01 Nov, 2020
Full Time Executive

Job Description

A bit about us:

We're a team of individuals who go to great lengths to make sure our customers are the happiest customers out there. We may sell everything from washing machines to PlayStations, but at our core we're a people business.

We roll up our sleeves and work together to make things happen. From logistics, recycling to our award winning IT teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly.

More about the Team Leader role:

You will work closely with our Outbase Manager, Supervisors, Team leaders and operational staff daily regarding any employee operational issues and make sure that the warehouse runs smoothly. You might also speak with the HR and training team regarding any employee issues.

Here's what you can expect to be doing as our Team Leader:

Our Outbase Team Leader will ensure that our day-to-day warehouse day operation runs effectively at all times and that the warehouse achieves the objectives and KPI's set out by the Supervisors. You will provide support in your allocated area of the Outbase in making sure that goods are handled with care and vehicles are unloaded on time, making sure that the customer is at the heart of everything we do.

Your daily tasks will include:

- Ensuring that the night shift team remains organised and works safely and effectively within specified processes and follow company procedure
- Continually working towards reducing the damage levels
- Reporting any accidents within Health and Safety guidelines
- Promoting a safe working environment
- Delegating driver workload and allocating tasks to the team, as well as processing all paperwork
- Assisting with the fleet management to ensure that all vehicles remain roadworthy and legislation requirements are met
- Providing first-class support to the Supervisor
- Carry out daily reporting inc. HHT, transport logs
- Assist with the management of duties and tasks on shift

A few things about you:

You will be able to work under pressure and be driven to deliver objectives professionally but with a smile so that your direct reports are motivated and efficient. You must be smart enough to think on your feet and have a passion to drive the service we deliver for our customers, and be bold enough to be able to cover duties for the shift managers when needed as well as striving to always find ways in which we can improve the way we work.

Skills and experience needed to become our Team Leader:

- Knowledge of the night time operation including the Transhipping processes
- Experience in leading and motivating a diverse workforce
- Experience of working to tight deadlines
- An understanding of working in an environment with daily fluctuating workloads
- The ability to inspire and motivate others and lead by example
- The ability to solve problems independently, and to remain calm and focussed under pressure
- Strong organisational skills and a methodical approach
- PC literate including warehouse software and Microsoft packages

Why choose AO?

At AO, our culture and our AO'way of doing things is vital to our success. We're passionate people, determined to do whatever's necessary to make our customers happy.

The AO motto is "treat every customer like you'd expect your nan to be treated, and make decisions your mum would be proud of". To do this, we train and empower each and every AO'er to strive for better ways of doing whatever they are doing.

Our AO'ers don't just go through the motions and follow processes, it just isn't our thing. We don't follow trends, we set them.

Great People Deserve Great Things:

As an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier.

Click 'Apply' now to join our family and find out more about the Team Leader role...... click apply for full job details