Product and Engineering Operations Manager

  • Midlothian, UK
  • 01 Nov, 2020
Full Time Engineering

Job Description

About Us:

What makes the difference between a product that's engaging, compelling, and easy to use and one that's frustrating, broken, and complicated? The answer is user experience. Here at UserTesting, our mission is to help our customers create great experiences. We enable every organization to deliver the best customer experience powered by human insight.

About the team:

Every day, our world class Product and Engineering team, affectionately known as PANDE, deploys new capabilities to our SaaS platform and application for the benefit of our customers and test participants. We have a market leading product, an impressive roadmap, and a great ability to execute. We are doing well, and we always want to get better.

The Opportunity:

We are now looking for an experienced and motivated Product and Engineering Operations Manager to join our team. We are constantly innovating not only our market leading SaaS products but also how we work and the tools we use and need a strong operations leader to join our rapidly growing team. In this role you will be working with the Product and Engineering leaders to further improve how we work.

You will be driving:

  • the definition of common processes and local variants
  • the selection of tools to support the processes
  • the implementation of the processes and tools
  • daily operations across the organization
  • continuous optimization of how we work

You will be collaborating across the Product and Engineering organization and across the company to lead these efforts. Of particular importance is making sure that we have adequate support for everything from speculative AI development to routine maintenance, and that we smoothly can transition innovations from research to development. Besides defining and delivering the processes and tools, your goals include helping us all get better at planning and execution.

The right candidate is an experienced Product and Engineering operations leader who is passionate about delivering high quality B2B SaaS products. You can create and maintain a culture of excellence and define and implement the processes and tools to support it.

You are a self-starter, a hands-on leader with extensive experience in cross-functional collaboration and closely partnering with other leaders to plan and deliver as planned. Direct experience with agile methodologies, continuous deployment, and test driven development is essential.

Partnering with Product Management, Engineering, Design, Security, and other teams to ensure the right definition and delivery for every initiative, you will establish goals early in the life cycle, defining key metrics and continuously communicating the state of planning, delivery, and risk.

What We're Looking For:

  • Passion for the role of Product and Engineering operations in the success of a SaaS company
  • Experience balancing internal process definitions with adoption of externally defined processes
  • Excellent understanding of software lifecycle concepts, methodologies, and practices
  • Experience with market leading tools to support Product and Engineering operations
  • Experience in leading peers and others across a large organization, sometimes without authority
  • Genuine interest in helping people across the organization grow and develop their careers

Bonus points:

  • Experience working in a highly distributed organization
  • Experience with international expansion
  • Experience in the overall Customer Experience SaaS space

Why you'll love working for UserTesting:

We're honored to be named a 2020 Inc. Best Workplace . Joining UserTesting means being part of a passionate team focused on transforming the way companies learn about their users.

Founded in 2007 and backed by Accel and OpenView, UserTesting is headquartered in San Francisco with offices in Atlanta and Edinburgh. To learn more about our team, culture, and customers, check out our careers page , company blog , and press/awards . Besides a great work environment and the opportunity to change the world we're also growing fast - join us!..... click apply for full job details