Customer Access Officer

  • Page Personnel
  • Congleton CW12, UK
  • 01 Nov, 2020
Full Time Human Resources

Job Description


The Customer Access Officer will be the first point of contact for customers and/or employees. You will be required to handle all customer queries.

Client Details

Our client is a leading organisation within the Property and housing Industry, based in Cheshire. You will join a well-motivated and professional team and be supported with a training programme and opportunity to develop within the organisation.

Description

The Customer Access Officer will be responsible for:

  • Provide support and advice to customers on all aspects of our services and to deliver this service within the required standards.
  • To document all enquiries and actions taken through the Customer Relationship Management System, and escalate any matters that cant be resolved.
  • Willing to go the extra mile to deliver high quality results on time in association with individual performance targets.
  • To maintain knowledge of policies, statutory and legislative requirements and deliver services within these boundaries

Profile

The Successful Customer Access Officer will have/ be:

  • Previous experience working in a customer Service role
  • Previous housing experience
  • Strong communications skills (both written and verbal)
  • Excellent telephone manner

Job Offer

12 mointh FTC + Training and career progression opportunities + Flexible working options + £21000 Salary