Application Support Engineer
WHY: Fintech is one of the fastest growing SaaS markets and company has grown through the current economic climate
Package: £20,000 - £30,000 + benefits (25 days holiday, free gym, flexible hours, laptop, Deliveroo Fridays, etc.)
Office: South Manchester
We are working with a leading North West Fintech Software Vendor that have been growing year on year even through the recent economic challenges. Following a successful 2019/2020 they have moved into our brand new 3,000 sq. ft. offices in South Manchester and plan to grow again this year by over to 25%. Their SaaS platform is used by some of the UK's best recognised companies and this leading software enables clients to contact their customers in a more proactive and effective manner whilst helping to manage billing, payment, & collection operations.
Due to growth and build out of a new platform, they are looking for an Application Support Engineer. You will be responsible for providing support for custom applications for various high-profile customers. In this role, you will deal with a variety of issues, being the initial point of contact for clients and working towards a full resolution for these issues in a timely fashion. Therefore troubleshooting, analytical skills and excellent customer skills are fundamental. This role requires direct contact with our customers via phone or email communication so you will need to feel comfortable and confident in a customer service role. No two days will be the same and this role will undoubtedly propel your career.
Application Support Engineer - Job Accountabilities
Application Support Engineer - Experience Needed