German speaking Client Services Executive

  • Confidential
  • London, UK
  • 04 Nov, 2021
Full Time Customer Service

Job Description

A Central London-based company is looking for a bright and motivated German speaking Client Services Executive with an interest in the world of online technology, for a commercial role in their business dealing with German and English speaking clients. Your work hours will be Monday to Friday from 8 AM to 4 PM or from 9 AM to 5 PM.

The company is an online technology business with close ties to the corporate world. As a German speaking Client Services Executive, you will provide top-class technical support to a demanding client base which includes investment bankers, corporate lawyers and corporate board members.

Your responsibilities will include:

Providing product support and being the main point of contact for German and English speaking clients
Troubleshooting issues to resolution and answering clients' questions in a timely manner
Managing client projects independently and providing trainings and demonstrations
Being responsible for effectively identifying and anticipating clients' needsAbout you:

The ideal candidate will be a tech-savvy individual with strong problem-solving skills and excellent German language skills. You would be provided with full training and the role is an excellent opportunity for a bright, commercially-minded person with drive and ambition. To apply for this position, you must have experience in a client or customer contact role within an office environment.

Profile:

Required to be fluent in German and English, both written and spoken
Previous experience in a client services, product support or project management role
Excellent communication and listening skills
Ability to service clients effectively, including the ability to host client meetings, presentations and training sessions in a face-to-face as well as an online environment
Ability to successfully manage multiple client relationships in a high-demand business
Computer-literate with strong troubleshooting skills
An interest in technology is essential
A polite, confident and friendly manner
Collaborative team playerTo apply, please send your CV in English and in Word format to Micki.
languagematters is acting as an employment agency in relation to this vacancy