Associate Support Manager

  • Confidential
  • Birmingham, UK
  • 04 Nov, 2021
Full Time Government

Job Description

Associate Support Manager opportunity based in Birmingham however working from home is also allowed. The role is full time and permanent.

Client Details

My client is a government owned agency that supply maintenance to improving the UK's roads and are looking for an Associate Support Manager to be based in Birmingham or work from home.


Manage aspects (the plan, budget, governance, health & safety, etc.) of small scale IT projects across lifecycle to reach agreed business and strategic benefits, and contribute to the management of contract compliance and risk in an effective way.
Participate in skills gap analysis to identify key areas of project/programme management skills that need to be developed
Apply an appropriate programme/project management framework, to an agreed standard, when setting up projects, liaising with other Programme Managers or team members and related projects to ensure that work is neither overlooked nor duplicated.
Support IT Group or Programme Leaders to drive delivery against the agreed plan, assisting specific issues and being accountable for agreed actions.
Work with suppliers and other Directorates to ensure that all programmes/projects deliver best value and maximise benefits to customers, both during delivery and following completion.
Participate in the PM community groups to provide specialist guidance and share best practices on programme/project management to assist colleagues and to enable the implementation of policy, projects and change initiatives.Profile

Asset and configuration management - Awareness Tracks, logs and corrects information to protect assets and components.
Business change and implementation - Awareness Ensure effective Change Management processes are in place to agree and document changes to deliverables as agreed with stakeholders.
Change management - Working Able to analyse and assess impact, develops and documents change requests. Implements changes based on requests for change.
Communicating between the technical and non-technical - Working Able to effectively translate and accurately communicate across technical and non-technical stakeholders as well as facilitate discussions within a multidisciplinary team, with potentially difficult dynamics. Able to advocate for the team externally and can manage differing perspectives.
Maintaining and delivery momentum - Working Able to facilitate the delivery flow of a team, managing the pace and tempo. Able to actively address internal and external risks, issues and dependencies including where ownership exists outside the team.
Making the process work - Working Able to make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase.
Able to build consensus between services or independent stakeholders.
Methods and tools - Working. Can select and support the most appropriate tool or method. Planning - Awareness Has an awareness of the importance of planning and forecasting and the different ways to develop a plan.
Problem resolution - Awareness Initiates and monitors actions to investigate patterns and trends to resolve problems, including consulting specialists where required.
Determines the appropriate remedy and assists with implementation of these as well as preventative measures. Requirements definition and management - Awareness Demonstrates an awareness of tools and techniques for determining requirements.
Recognises the objective of the business.Job Offer

Full Time Position Birmingham based
Negotiable salary between £25,324 - £26,590
26 days annual leave increasing to 1 day extra per year for length of service
10% pension contribution from employer
Discretionary performance related pay up to 10%
Work from home or office based
Associate Support Manager