Communications Manager

  • Confidential
  • Croydon, UK
  • 04 Nov, 2021
Full Time Government

Job Description

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country's biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.

We are an effective, efficient and impartial tax and payments authority with a vital purpose: To collect the money that pays for the UK's public services and help families and individuals with targeted financial support.

HMRC Communications has an essential role to play in getting tax right for everyone. Our work supports HMRC's customers, engages our 60,000-strong workforce and tackles the minority who cheat the tax system. We're one of the biggest and best communications teams in government - and our actions help fund the UK's hospitals, schools and other vital public services.

Our press team runs one of the biggest 24-hour news operations both in Government and the UK. We set and respond to the fast-paced news agenda on tax. Whether it's tax avoidance by global corporations, offshore tax evasion, or the huge operation of the Self-Assessment and Tax Credits systems involving millions of individuals.

Over the last year we have been integral in delivering the Government's response to COVID 19, having produced extensive media campaigns to support the Job Retention Scheme, Eat Out to Help Out and Self Employment Income Support Schemes. And we continue to deliver the ongoing schemes whilst communicating how the UK's departure from the EU impacts our customers.

Job description
These are exciting times for the department and for the CCG Communications Team. You will play a key role in the way we operate across the whole business area, coordinating plans and campaigns and commissioning specialist communications support from all HMRC Corporate Communications teams. To achieve this, you will;

• Have a strong record of achievement in communications, with excellent relationship management, planning and writing skills.
• Support business objectives and influence the reputation of HMRC among internal and external audiences through effective communication.
• Ensure that CCG communications are properly planned, coordinated, delivered and aligned with the CCG and HMRC business plans.
• Provide strategic advice and challenge to senior leaders, providing strategic overview and direction on internal or external communications issues.
• Deliver high standards for all communications using creative and innovative communications techniques where appropriate.
• Account manage virtual communications project and campaign teams made up of communications specialists.
• Empower teams to deliver business outcomes through partnership working.

For this role you will be expected to undertake the following duties and responsibilities:
• Understand the organisation's policy and political context and following external developments affecting the organisation.
• Provide proactive strategic advice, counsel and constructive challenge to directors and senior leaders on how communications can help support business objectives, improve staff engagement and protect/enhance reputation.
• Use fresh thinking and creative ideas to design and develop engaging, targeted content and messages across a range of channels.
• Provide guidance and coaching to help senior leaders improve their personal communications skills and confidence.
• Design and deliver evaluation of communications aligned with the GCS OASIS model.
• Support and deputise for CCG Communications Business Partners, as appropriate.

Person Specification & Skills
As a Communications Manager you will play a key role in the team, to be successful;

• You pay attention to details.
• You are positive and resourceful in the face of challenges.
• You are a self-starter, who is not afraid to roll their sleeves up to deliver; and
• You can take the initiative and work with little or no supervision.
• You are a resilient good-humoured team player, with a positive, 'can do' attitude.
• You have a collaborative approach. You are keen to work with others to achieve progress against shared objectives.
• You can think on your feet and take initiative, making decisions when needed and are accountable for your actions and your performance.
• You can build effective working relationships with a wide range of stakeholders, including senior managers.
• You have a positive approach to problem solving.

We are looking for individuals with energy and enthusiasm to provide analyst support on our projects that affect all our colleagues.

Essential Criteria
You would be expected to have previous experience of delivering Internal Communications channels, creating and managing highly interactive events, leadership coaching and delivering internal communications in support of major change. You will be experienced in using evaluation insights to target communications and supporting junior team members to do the same.

Desirable Criteria
• Previous experience of working in a busy communications environment in a large complex organisation is an advantage.

Additional Information
• Travel and overnight stays may be required across the UK