Income Officer

  • Confidential
  • Oxford, UK
  • 05 Nov, 2021
Contractor Other

Job Description

Response Organisation is the largest mental health charity in Oxfordshire that has expanded across the Thames Valley and most recently into Wiltshire.

Income Officer - £25,094 -£27,882 per annum

33 days holiday inclusive of bank holidays

Free parking on site

Employee Assistance Programme with access to free counselling

Social Events throughout the year

Discounted shopping

Cycle to Work Scheme

Subsidised Gym Membership

Enhanced Family Friendly leave including maternity leave and adoption leave

Auto Enrolment Pension Scheme

Flexible and agile working opportunities (role dependent)

Professional qualification Sponsorship and Study Leave

£500 Refer a Friend Bonus Scheme

Health benefits including free flu vaccinations and eye care vouchers

Eligible for Blue Light Card

Do you have the desire to help change lives and an interest in mental health?

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. We are looking for a full time, 12-month fixed term contract, Income Officer to join the Housing team at Response. The Housing team focuses on all aspects of tenancy sustainment. To learn more about Response and what we do, please visit our website:

Our main priority for all our roles at Response is to find people that can live our values every day. It is essential that you have experience in income collection, strong organisational skills and are confident working with people. Experience within care or mental health settings is desirable, but not essential. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.

The duties within any role vary from day to day. Some of the core duties within the role will include:

To manage an agreed quota of rent accounts

To monitor rent accounts for arrears and credits and action accordingly

To ensure that Housing Benefit and associated benefits are being paid

To support residents in claiming Housing Benefits where necessary

To Set up and monitor Direct Debits

To liaise with residents and support services to address arrears

Produce arrears reports where necessary

To issue NTQs and NOSPs to residents where arrears are not being paid

To attend court where necessary in cases of evictions

To offer advice on rents arrears to Service Delivery and external agencies

To support the Area Estates Officers in new tenancies where necessary

Above all, we are looking for people that share our values, as set out below, and who want to make a real difference to people's lives:

Caring - Our clients are the heart and soul of all that we do, we provide person-centred care that enables them to live a life worth living. We believe that differences should be celebrated, and each client's uniqueness enhances not only our community, but also the support we provide.

Safe - Honest and open relationships help to make all our clients feel safe, and we provide a safe place for recovery for as long as they may require.

Creative - Continuous learning from one another is key. When working with a client at their own pace there are many ways to get creative with how they are supported.

Aspirational - Recovery is focused on what a client can do, not what they can't.

You will be required to work 37 hours per week across 9-5 Monday-Friday- flexible working opportunities are available. Salaries vary depending on the role and experiences.

If this Income Officer position sounds like the role for you then please click 'Apply' today! We would love to hear from you! This vacancy may be closed early.

We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK