Customer Service Advisor Healthcare

  • Confidential
  • Bodiam, Robertsbridge TN32, UK
  • 05 Nov, 2021
Contractor Customer Service

Job Description

Please note that for the duration of the lock down this role will be based working from home. The company will provide the computer, phone and headset etc.
The role will transfer to working at the head office in Bodium as soon as the lock down is over.
Job purpose:
The role entails providing customer support duties, which include interacting with customers to provide information about an organization's products and services, etc.
It also involves successfully managing inbound and outbound calls, sometimes on multiple lines phone system; this may include handling different topics, following communication scripts, and being a contact point between customers and the company.
The candidate will learn each of our service delivery lines, but the primary focus will be on supporting the Healthcare Client Lead with the vaccine delivery programme.
No clinical vaccine experience is required as the role is an administrative one and full training will be given
Key tasks & responsibilities:
Manage all aspects of client onboarding including data entry, answering the phone, outbound calling, and receiving email correspondence; maintaining referral source information and log, and data input into appropriate database
The duties also include communicating with the sales team and finance team to validate client information.
Responsible for coordinating, collecting, and imputing all patient information and new client set-ups into a customer information system.
H&S Responsibilities:
To work in line with duty of care to self and others.
Ensure our compliance with H&S regulation and company practice
Environmental Responsibilities:
To ensure own role is managed in line with Environmental policies.
Ensure our compliance with environmental regulation and company practice.
Education/Qualification Standard:
Good standard of GCSE Grades
Knowledge/ experience required for role:
A background in healthcare, optical care or insurance customer service is preferred
excellent customer service and problem-solving skills
the ability to work both independently and as part of a team, and time-management and organizational skills;
exceptional verbal and written communication, interpersonal, and active-listening skills;
phone handling skills, as well as the ability to prioritize issues and respond accordingly.
Good standard of computer literacy
Training will be provided
Key internal relationships:
Commercial Director, Service Delivery Manager and other internal Customer relations/support team members.
Key external relationships: Development and maintenance of relationships with corporate customers and their employees