German Speaking Customer Service

  • Confidential
  • Loughborough, UK
  • 06 Nov, 2021
Full Time Customer Service

Job Description

GERMAN SPEAKING (PV10782)

CUSTOMER SERVICE ADVISOR

Permanent

Loughborough area

£17,000 - £23,500 - depending on experience

8.30am-4.30pm Mon to Fri

JR Personnel are an employment agency acting on behalf of a client who is looking for a German speaking customer service professional to join a team spanning three markets including the UK, USA & Germany. This is working in a fast-paced office and for someone who is upbeat and great with customers.

Role profile:

* Dealing with customer queries, via email, chat, phone or social media channels

* Finding best solutions for customers

* Speaking to colleagues and sharing knowledge

* Handling all customer requests and making sure they are resolved

* Accounts Management

* Processing orders & returns

Person profile:

* Confident and self motivated

* Excellent communicator both written and oral

* Able to demonstrate logical thinking and predict patterns or repeat behaviour

Essential criteria:

* Fluent in German to a native proficiency

* Educated to GCSE grade C or above or equivalent

* Applicants are required to speak in German at interview

Desired criteria:

* Previous experience of customer service and an understanding of processing order and stock management

Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion