Senior Communications Lead

  • Xoserve
  • Solihull, UK
  • 16 May, 2018

Job Description

Are you interested in shaping the culture and change agenda for the Xoserve of the future?

Are you able to translate strategy into real action and passionately engage people on the journey?



In Strategy, Business Change and Communications, our focus is to establish and embed the strategic, cultural and behavioural thinking that will shape the future direction of the organisation. We shape the strategy for the business, helping our people and our customers to understand what it means for them. We engage with a rapidly changing energy market, seeking out opportunities to put our strategy into practical action. We champion the Change Agenda, helping the business to adopt change swiftly and meet training needs. We are a communications centre of excellence, supporting people across the business with messaging, media and branding services and advice, and ensuring that we have a strong and consistent presence in the market.



We need people who can help us to realise Xoserve’s strategic ambition. We need people who are comfortable engaging with internal and external stakeholders at all levels, have a sense of personal gravitas and are motivated to produce high quality output and provide a first class service. We need creative thinkers, problem solvers and writers who can tell a compelling story, who can make our strategy come to life for our people and our customers, and who can do this in a fast-paced and rapidly changing environment. We need people who want to make a difference!



Reporting to the Communications Manager, the Senior Communications Lead is responsible for the development, delivery and evaluation of multi-channel, fit for purpose and timely internal and external communications. The Senior Communications Lead plays a key role in ensuring all messages, content and engagement of stakeholders executed in a manner that is clear, engaging and maximises the organisational image, brand and reputation.



Position Accountabilities


Advise and support the organisation through research and recommendations of the most effective channels of communication (implementing new and innovative ways to communicate where appropriate) to ensure target audiences are reached on appropriate timescales.
Champion the use of organisational brand and style guides through the provision of advice and support to colleagues on the development of communications material which enhance Xoserve’s reputation.
Provide advice and support to the organisation in the identification of tools, design and development of internal and external communications content and messages that are fit for purpose and meet stakeholder requirements.
Establish and implement evaluation methods to gauge the effectiveness of communication/s campaigns, identifying and implementing improvements when necessary.
Identify and manage risks and issues relevant to project communications and ensure that appropriate interventions and channels are used to mitigate.
Under direction of the Communications Manager support the allocation of work and resources to achieve organisational and team objectives.




Core Competencies - core competencies listed below have been identified as critical to the successful delivery of this role.

·Effective Communication- Listens, interprets and accurately converses in a clear manner, providing timely delivery of information - Practitioner

·Personal Impact - Understands the likely effects on others of one's words and actions - Practitioner

·Relationship Building - Actively identifies, builds and maximises relationships with others inside and outside of the organisation to achieve business objectives - Intermediate

·Change Orientation - Recognises and responds positively to the need for change, and seeks out opportunities to make change happen - Intermediate

·Managing and Leading - Guides and provides direction to teams and individuals to achieve goals through management, people development and coaching - Intermediate

·Customer Focus - Keeps the customer (internal and/or external) as the focal point of all activity; strives to address customer needs and concerns - Practitioner



Specialist/Technical Expertise


Sound experience in developing multi-channel communications strategies conveying agreed messages which showcase with a flair for innovation and creativity.
Well-developed knowledge of tactical communications methods with the ability to influence and create effective and timely communications plans.


Experience in the delivery of strategic and operational communications activities in a complex and fast paced environment.



For any queries about this role, please contact the Talent Acquisition Team by emailing: