Customer Support Apprenticeship

  • Gamma Telecom
  • Manchester, UK
  • 16 Sep, 2018

Job Description

Customer Support Apprenticeship

Manchester

Fixed Term; 24 Months

Start Date; ASAP

Salary; £14,000



About the Role



The role of Customer Support Apprentice will encompass a range of key customer service activities, providing support to our customers & clients. You will work towards acting as the main customer contact point for a range of query types.



The role is a natural step on the progression route for a career within the Telecoms industry. You’ll be encouraged to apply for such vacancies once your apprenticeship is complete resulting in an increase in both responsibility and salary.



During your 24-month Apprenticeship you’ll undertake the level 3 Unified Communications Technician standard and you’ll play a key part in a fast-paced, proactive business function that is key to our success.



As well as a challenging and rewarding career within a growing business you’ll benefit from some of our excellent employee benefits.



About You


You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
You will thrive in an environment where you are trusted to be work smart and work hard without micro management.
You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times.
You will have excellent IT Skills alongside a passion for all things tech.
You’ll have a strong academic track record, with a passion to learn and develop further.




About Gamma



People are the lifeblood of our success. The people working for us are unusually passionate and enthusiastic about what they do. That’s because the ethos within our company is an open, friendly, honest, non-political environment, whilst always being responsive, flexible, committed and hardworking.



We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.



In 2017 we were voted one of ‘The Sunday Times 100 Best Companies to Work For’ for the fifth year running.



There are many good reasons to join Gamma. You’ll find we work in a relaxed environment with an emphasis on delivering the highest quality in everything we do, especially customer service, where we have a reputation far above our peers in the industry.