The role of Service Delivery Manager is a key role in our organisation. The Service Delivery Manager is the people manager and as people are our most important asset you can see why it is so important.
You will be required to enthusiastically support service delivery to the customer by effective manpower planning, employee engagement ensuring Customer and Company standards are met through the correct management and retention of Protective Services Officers in line with the clients service level agreements.
We are an internationally successful, protective services and security provider, combining cutting-edge technology with world-class security intelligence and our global network of experts cover every security risk.
With roots dating back to the 1930s, we've seen - and been a part of - ground-breaking changes within the security industry. We are now looking for a number of new Security Officers to join our team, to operate across a number of client sites and if this sounds like an organisation that you can contribute to, then we want to hear from you.
This a place where you can come to develop a career, with access to training and the ability to gain qualifications,, you can grow in confidence and take on more responsibility. Our people are empowered and are not micro-managed We trust people to do a good job and make a difference every day. And we recognise our employee's efforts and achievements through our 'you make a difference awards' and quarterly 'community award' schemes.
We look after our staff in many ways and provide excellent benefits that include, Various discounts on holidays and days out, Support to gain your SIA licence, discounts in a variety of well-known shops and online stores, Gym discounts, Life assurance, Childcare Vouchers, Cycle to work scheme, Car leasing and new car discounts, City & Guilds accredited training programme and above all a genuine career roadmap.
We are very proud to have been confirmed as an accredited Top Employer
Securitas are redefining the way that Security Officers are perceived within the security sector and unlike other security companies, we are driving solutions that combine people technology and knowledge rather than just static guarding. We are establishing a reputation that is second to none as we integrate with the operations teams within hundreds of high profile companies. The Service Delivery Manager is a leading force in this strategy.Essential Skills
To be succesful in this role you will need to have excellent communication skills, both writter and verbal, you will be experienced at leading people and getting the best from them.
You should be able to manage delivery against KPI's and Site instructions
You will need to be commercially aware and able to work with customers to ensure they are always delighted by our service.Desirable Skills
Securitas is the leading global security services provider employing more than 345,000 people scanning 58 markets, throughout North America, Australia, Europe, Latin America, Africa, the Middle East and Asia. In the UK, Securitas employs over 10,000 people, providing Protective Services to a wide range of clients from small local businesses, to national and global corporations, and even international airports. Its operational centre in Milton Keynes provides support to the largest mobile fleet in the UK. It also houses the industry first Training and Development Academy with accreditation from City & Guilds. Securitas' focus is on security and its ability to offer real value through its six Protective Services, including Fire and Safety. Unique within the industry, its focused service offering is a key differentiator in all the markets in which it operates. With its global footprint, Securitas is at the forefront of innovation, moving the industry towards predictive security by harnessing 'big data' to provide intelligent, pro-active solutions