Confidential
Farnborough, UK
A great new opportunity to join the Operations Support team of an award-winning business. This role will support the customer service team and wider teams by ensuring the smooth running of all admin processes. A varied and interesting role that's ideal for someone who enjoys problem solving and being a 'go to' person. We are looking for a strong administrator with some similar experience and you'll be working from 9.00am to 5.30pm, Monday to Friday. The role involves: Processing customer refunds and account cancellations Investigating and resolving customer transaction disputes through charge backs and internal/external communications Investigating customer query escalations and responding within set SLA Generating statements and some monthly reporting Working on the processes and procedures to support new product innovations Administrative tasks such as statement reconciliationSkills and attributes we're looking for: Used to working in a service driven environment Some...