4040 customer-service jobs found in Basingstoke

Customer Service Hero / Order Processing Expert Are you a proactive person looking to join a small but impactful team? If yes.. this job could be right up your street. We are now looking for someone to join a small but perfectly formed customer service team within a family run engineering business in Basingstoke. This is a family run business where everyone plays a super important part in contributing towards the business aims and this particular team are responsible for the smooth running of all thing's customer service and order processing. Responsibilities within this role: Process purchase orders, received through the website, email and phone Answering calls from clients, delivering exceptional customer service Check product availability for customers and liaise with procurement to maintain stock levels Work closely with the warehouse team regarding orders, priorities, stock Maintain accurate customer records Relationship management with clients, staying in touch and...

Mobile Customer Service Adviser Location: Basingstoke Salary range: £20,006 - £21,059 Hours: 35 hours per week + 2 in 4 Saturdays 9am- 3pm (Saturday hours paid x 1.5) Are you looking for a career change? Are you keen to learn? Do you enjoy working with people? Introduction Here is what Courtney, who has recently joined Newbury Building Society as Mobile Customer Service Adviser has to say. "Having worked within the hairdressing industry for a number of years, I was ready for a new challenge. I was made to feel welcome from Day 1 and the brilliant training and team support has ensured that my confidence is growing. I love the mobile aspect to the job. I get to meet lots more customers and colleagues and every branch is different in their own way, so no day is ever the same." What is involved Based in the Festival Place Basingstoke branch, you will also travel to Winchester, Alton, Andover and Wokingham to provide support as required. Newbury Building Society will pay your mileage and...

Description Role: Customer Service Advisor Location: Basingstoke Salary: £20,100 per annum Hours: 36.25 hours per week Full Time/Permanent For 25 years, our DriveTech department is a world leader in driver training, as well as the UK's largest provider of driver offender retraining courses. Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, you are empowered to be your best and feel like you truly belong. This is the job We're looking for dedicated Customer Service Advisors, to join our supportive, collaborative and simply brilliant team in our busy Basingstoke contact centre. You'll be the key point of contact for customers and contacts who call in, providing information on appropriate courses, and helping them to book in where needed. You'll give a positive...

My exciting Telecommunications Client is looking for a Mobile Customer Support Advisor/Support to join their ever-growing team. They are a dynamic and fast paced business within the telecoms and cloud-focused industry. This is an exciting opportunity to join the Mobile Support Team, you will be at the heart of delivering mobile solutions. Your day-to-day roles will consist of but not be limited to: -Ordering new mobile hardware -Dealing with account issues -Faulty hardware -Lost mobile devices -Spend alerts and emailing usage. -Billing enquiries -Managing workload using tickets via the firms CRMS. If you have a can-do attitude, ready for an exciting, fast-paced, rewarding opportunity and would like to find out more about my client and the role, please send your CV to the relevant email address.

Pickfords are looking for a dynamic Customer Service Manager to join our team based in Basingstoke. You will join us on a full time, permanent basis and in return, as our Customer Service Manager, a competitive salary will be offered alongside the opportunity to work in a well-established company. Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business. Our Move Manager will be passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. Key responsibilities of our Customer Service Manager will be to: Deliver a consistent superior service in line with the company quality standards and improve the customer experience Lead and manage the Move Management team to ensure we maximise international revenue through prompt and professional move management Review all KPIs relating...

1-1 Recruitment have a really exciting opportunity to join a growing business in the Basingstoke area as a Mobile Customer Service Support agent. This financially secure company installs design telecoms solutions for businesses. This is a great opportunity for a customer service champion who loves going above and beyond the call of duty for customers and exceeding their needs. The role is diverse and challenging role; you'll need an overriding passion for providing inspiring customer service with a can-do attitude. You will be joining a friendly and sociable team in a busy office with a thriving working atmosphere and great progression opportunities for the right candidate. Roles and Responsibilities: * Regular liaison with our customers as well as colleagues across all teams within the business * Placing new orders * Assisting customers with managing their spend and all day-to-day account issues which will include faulty hardware, lost mobile devices, emailing usage and...

Due to continued growth, this established organisation is seeking permanent Customer Service Advisor's to join their team. The ideal candidate will be confident, self-motivated and will relish working in a fun, yet fast moving contact centre. This is a fantastic opportunity to move into an office based role. Full training will be provided. Working 11am to 2pm Monday to Friday (15 hours per week) As a Customer Contact Advisor, you will provide contact for customers and clients, providing them with outstanding customer service. You will be required to answer inbound calls for various enquiries Duties · Calling customers to resolve enquiries and reduce email dialogue · Responding to customers via mainly phone, email and letters · Have a flexible approach · Identify, manage and resolve customer complaints, escalating as necessary · Have a positive attitude towards change to enable you and your colleagues to act quickly. · Closely managing all customer disputes with retailers to...

Our client based in Daneshill are looking for multiple customer service advisors to join their team on a temp-to-perm basis. Working on a 5 over 7 rota, every other weekend. The shifts would be a mix of early 05:30-14:00, mid 10:00-19:00 and late 12:00-21:00. Full training provided! Pay rate is £12.00 per hour. Based on a 40 hour week the annual salary is £25,000. Our requirements: -Must have previous customer service experience -A good telephone manner -Must be computer literate Apply today for an immediate interview

Personnel Selection are pleased to support this growing and buoyant business, with their search for a Customer Service Support person. This role will be offered on a full time and permanent basis and own transport is essential due to their location. The role of Customer Service Support will be an exciting position, joining a team of 6 who are all fantastic mentors willing to share their knowledge and help you to make this role a success. You can earn bonuses through positive feedback received and will be rewarded for your hard work and focus. The ideal candidate for the role of Customer Service Support is: An excellent communicator, who thinks creatively and logically An experienced customer service expert, from any industry, but ideally a B2B environment A real team player An advocate for customer satisfaction The role of Customer Service Support will involve: Speaking to existing customers and making sure they get the best from their experience Changing and updating...

Working as a Customer Service Administrator for a leading organisation you will play a pivotal role within the business. Working within a friendly team, this is an exciting opportunity to showcase your passion for customer service. Please be advised that this is a temporary opportunity and access to own transport is required due to location. If you possess strong relationship building skills, a confident telephone manner and driver to deliver excellent customer service, then this could be the next role you have been looking for. As the Customer Service Administrator, you will be handling client enquiries via telephone and email, assisting customers with payments and problem solving. Day to day responsibilities: * Receive and handle client enquiries via telephone and email * Liaise with third parties to ensure customer requirements are met * Distribute information to clients and third parties * Log and handle customer payments * Book travel requests for clients...

The Customer Service Executive will handle all customer service administrative tasks in a fast pace environment, including order processing and answering in-bounding calls. * Efficiently handle and process all orders with accuracy * Efficiently handle all customers enquiries in a timely manner * Ensure all customer contacts are logged on CRM

We are looking for a talented Hampshire based Customer Service Manager on behalf of a leading house builder. You'll lead and manage a team delivering a world class customer service for owners, leaseholders and residents achieving outstanding levels of customer satisfaction from the point of legal completion through the 2-year warranty period and beyond. Primarily focused on ensuring plots are handed over to customers with zero defects, ensuring a strong brand experience with each customer, and leading the aftercare service via subcontractors. Key Responsibilities: * Reviews sales, product and service literature to ensure thorough product details are provided and an acceptable compatibility of expectation and delivery capability * Contributes to establishing a zero-defects customer experience by undertaking rigorous quality checks and ensuring all issues are resolved prior to plot acceptance * Post-occupation primary accountability for managing customer relationships and...

Customer Service / Engagement Centre Assistant Did you know you could use your skills and expertise of building rapport and confident telephone manner to play your part in releasing children from poverty in Jesus' name? Are you looking to use your experience in customer service to make a lasting difference to children living in poverty? If yes, we would love to hear from you. At the heart of the charity's ministry is a relentless passion to act on faith and empower every child left vulnerable by poverty. The work is Christ centred, child focused, and church based. Position: Engagement Centre Assistant Location: Office-based, Fleet Hampshire Salary: £21,000 (within the grade £21,000 - £26,600) Hours: 35 core hours per week, you will be contracted to work between Monday to Saturday within the hours 08:00 - 18:00, this allows for variations in workload. However, the general working week will be Monday - Friday Contract: Permanent Benefits: Enhanced pension scheme with 10%...

Are you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would you like to work for a Bank that is revolutionising the entire industry? If yes, then we may have the role for you! As a Customer Service Representative, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each and every day. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image. In return, we will make sure that you are well-rewarded by providing you with a competitive salary, annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts. You will also have access to Metro Bank University which supports the training and development of all our colleagues - and with our ambitious growth targets, it can be a...

Our Theale based client is recruiting for a Customer Care Coordinator to join their busy team. You will be required to work shifts Monday- Friday between 8-8pm ie. 8-4/9-5/10-6 and 12-8 this would be on a rota basis.Please only apply if you are flexible regarding hours of work. The role Provide outstanding customer service to improve customer satisfaction and nurture client relationships Operate with self-awareness inspiring a culture of continuous improvement Place customers at the centre of everything you do, understanding their wants and needs Provide responsive action to customer demand Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures Coordinating the daily work flow for the management of service delivery to assigned customer contracts Answer all telephone calls promptly and appropriately, in line with contractual obligations Proactively resolving customer enquiries within...

Our client based in Theale are looking for an experienced Customer Service Co-ordinator to join their growing team. With a key focus on customer service and proactively managing all aspects of administration and reporting within the sector. The Role Input incoming warranty call-out requests into a specialist system and log with appropriate contractor Progress chase jobs ensuring contractors are meeting agreed SLA's Working closely with Heavy equipment supply team in order to deal with all customer issues/ queries/ and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required Ensuring quotes for repairs are dealt with accurately and in a timely manner and dealing with service invoices General administration duties as required to assist the department Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, and credit control to ensure maximum...

A Bit About Us: When it comes to appliances and electricals, we've got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we've got those too). Our people are our superpower, and that's no accident. We're looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow. With AO, the sky's the limit. We'll support you to be the best version of yourself and always drive your career forward. More About the Customer Service Specialist Role: Customer Experience is at the heart of everything we do. AO's success is rooted in our culture of treating every customer like our gran and making decisions our mums would be proud of. We're on a mission to be the Best Contact Centre in Europe and our people are proud to be the driver behind this. Our Customer Service Specialists work 40 hours a week, Monday-Sunday on a rota basis. Your basic salary will...

Adecco are delighted to be working with a client, based North of Newbury, who are seeking an experienced Customer Service candidate to work in their busy offices. They are offering a salary of £26-28K plus very impressive benefits. You will need to drive for this role. Contract: Full Time Mon - Fri, 8 - 5pm team Duties Inbound Calls: Manage inbound customer service calls, who have questions or queries about an order in a professional manner, responding quickly and efficiently so the customer feels positively about their experience. Outbound Calls: Manage call lists on a weekly basis, engaging regular with customers and encourage repeat business, selling the benefits of our range or current promotional offer. Reply to customer queries by contacting them to reassure them their query is being dealt with. Have an understanding of current online promotions and talk these up when liaising with customers to increase sales. Maximise the company's profitability by ensuring orders are...

Customer Service Assistant Newbury town centre Office based Monday to Friday, 08:30 - 16:30 £22,000-£24,000 DOE 25 days holiday KPI bonus scheme Private Healthcare - Vitality Death in Service x 4 Free eye test Salary sacrifice pension scheme Free tool on completion of probation Tool loan system Free parking Town Centre access Snack and drinks Role, Objectives and Scope Customer Service Assistant ensures that the Customer requirements are being satisfied timely and effectively under the guidance of the Customer Service Manager. Complies with the terms of agreed service level agreements and company guidelines ensuring that the customers experience is a positive one. Pro-actively maintains communications though the whole end to end process. Key Responsibilities: To provide end to end customer service requirements and manage their expectations timely, accurately and consistently. Assisting Manager with Customer Onboarding Services Process Orders accurately and...

Jewson Customer Service Advisor - Sales At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with people, you're able to put your customer first, and you want to know what it's like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Customer Service Advisor - Sales. You'll be working for Jewson in Reading. Jewson is one of more than 30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our Customers needs in order to deliver solutions to save them time, money and hassle. Our Colleagues are critical to our Customers' success and you will be working with a team that proactively supports them in every way possible. If you love working with...