1820 customer-service jobs found in Birmingham

Job description Full-time, permanent role, 37.5 hours per week Location - Birmingham City Centre B1 Pay: £10.66 per hour, £20,787 per year, overtime available Opening hours: 8.00am until 8:00pm Monday to Sunday! Please ensure you are fully flexible between these times. We need to be there when our customers need us, and so full flexibility is essential within these hours. You'll work 1.5 weekends in a 4-week period. Benefits: Health Shield Medical Cash Plan, Local Gym Discounts, Fortnightly Pay, Employee Discounts with well-known retailers, City Centre Location. No prior call centre experience? No problem, we have an excellent training and induction programme designed so that you'll hit the ground running! Once out of training we have a helpful and supportive leadership team that is always happy to help and support. At the heart of the business right at the forefront in helping people with their banking queries so we're looking for someone with a strong service ethic and a...

English and German speakers required B1, BIRMINGHAM £9.50-13ph depending upon experience ***MUST BE BIRMINGHAM BASED ***MUST HAVE CALL CENTRE/SALES EXPERIENCE Short Term Projects-Good English required so you can move to different projects. Must be Birmingham based! Applicants from overseas will not be considered! Immediately available? Telesales/Call Centre Exp? Do you have a robust personality and are always upbeat and friendly? Do you have a background in Telesales? Lead Generation? Sales? Appointment Making? B2B? B2C? Call Centre? Are you confident in building rapport with clients? Are you self motivated and proactive and hungry for progression? If the answers are yes, then this may be the role for you. SF Group are currently recruiting for exciting positions as an experienced Telesales Executive for a client of ours in Birmingham. Your duties will include: - Proactively make outbound calls promoting the company - To build and maintain excellent...

We are working with a forward thinking manufacturing solutions company to recruit 2x Customer Service/1st Line Support Specialists. The role will be primarily providing support on behalf of the business to current customers and new. You will receive full training on the product to provide support but general duties include: Excellent customer service skills utilsiing a database and email communication as well as on the telephone Technical support to customers providing 1st line support This is a great opportunity for anyone wanting to get their foot in the door to a technical company and utlise excellent communication and technical skills iOS/Mobile Support experience would be highly desirable but in no way essential If you have a great attitude and are wanting to find out more information about the role please apply using the directions below! Monday - Friday 37.5 hours per week up to £25,000 Currently the team are working remotely however in the next couple of months will...

Working along side Bham City Council in a busy customer faced role. Excellent English is essential Manage transactions with customers using cash registers Resolve customer complaints, guide them and provide relevant information Handles Season Tickets, Animal Sponsorship, School bookings, Parking Permits, and Work Placement Database Management Stock take and stock management Answering phone calls and responding appropriately to the caller's needs Hours of work are 09.00 - 17.00 Monday - Sunday working on a rota basis working 5 days out of 7. This vacancy will include working most weekends due to this being the busiest times. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

Customer Service Assistant Full Time 37.5hrs a week Student Accommodation Salary £10.08 per hour Temporary Our large student accommodation is looking for a temporary member of staff to join the team in their busy time. Working as part of a team to provide day-to-day Customer Support to the students. Key Responsibilities: Meet and greet Room inspections Room itinerary's Health and safety checks Admin Support Logging Maintenance faults Helping with queries Logging Parcels and post We are looking for a candidate who has previous proven office and Customer Service experience. If you have a can do attitude, enjoy working with people and want to be a part of a fantastic team then this is the role for you! In the first instance please apply by forwarding your CV, however, preference will be given to those who then follow up with a phone call. Please contact Stacy at our Manchester office

A Temporary opportunity has become available for a Customer Service Administrator to join a thriving team within a leading manufacturing organisation. Benefits whilst temping include 28 days holiday including bank holidays and employee discount scheme You will be working for an organisation that is well-established within the manufacturing industry, based in the Jewellery Quarter, Birmingham. As the Customer Service Administrator, you will be: Responding to customer queries by phone, email or in person Ensuring orders are taken and recorded accurately to minimise errors in production and prevent order cancellations and refunds Producing quotes for new and existing customers and cross selling promotions and other additional products Providing customer support to the Sales Representatives Ensuring expected delivery times are communicated accurately to customers and sales reps to ensure expectations are managed Building and maintaining a high level of product knowledge...

We are recruiting CUSTOMER SERVICE ADVISORS for our client based in HAMS HALL, BIRMINGHAM, B46 This is ON-GOING WORK with the strong potential of becoming a permanent position Duties: Working as part of a team, you will be liaising with pub and bar managers to schedule deliveries. You will require a good telephone manner and friendly personality as well as being computer literate. No previous experience is needed and the company are looking for the right kind of personality for these roles although a stable work or education history will be an advantage. Hours of work: (Apply online only) Monday to Friday 30 minute unpaid lunch 40 hour paid week Salary £21,000 pa (£10.10ph) Requirements: Computer literate (will be using an in-house system) Good telephone manner Ability to travel to Hams Hall (public transport is very limited) If you are interested in applying to the role of Warehouse Operative, please click apply now below. For further information on the role please contact...

A well-established insurance group who handle both personal and commercial insurance products, now have an excellent opportunity for those with at least 1 years insurance experience to join them. The role sits within their customer service department, based in their Birmingham office. The purpose of the role is to customers, taking inbound service-based calls You will be required to handle mid-term policy adjustments as well as handling customers renewals. The role requires dealing with clients over the phone and via e-mail to ensure retention targets are maximised, keeping the customer at the heart of everything you do. We are keen to hear from you if you have a great telephone manner, looking for a move to a company that can offer genuine long term career prospects, and have at least 1 years insurance experience, gained at either a broker or insurer, and this can be commercial or personal lines based. Salary on offer is £20-25k depending on experience, with 25 days holiday....

Do you like to talk to people? Do you love customer service and have a genuine passion for helping people? Have you always wanted to work for an employer who shares the same values? If so, we have your next role! We are looking for Customer Service Advisor's to work with one of the UK's largest banks based in Wolverhampton (WV9 5HA)., an organisation known for putting their customers at the heart of everything they do. In this role you will be acting as a first point of contact to customers, helping them with a range of general queries regarding their personal accounts and the banks products and services. Role: Customer Service Advisor Location: Pendeford Business Park, Wolverhampton, WV9 5HA Division: Customer Contact Salary: £10.60 per hour Contract: Temporary (Ongoing), 6 months minimum - strong possibility of becoming a permanent role Hours: Full time, 35 hours per week, Monday to Sunday (7am - 7pm) Skills and Experience Required: * Strong customer service skills *...

Customer Service Advisor Monday to Friday between the hours of 7am to 6pm with unpaid half hour lunch. Pay £21k per annum. Job duties for Customer Service Advisor will include Dealing with inbound telephone calls Ensure all customer queries are dealt with professionally and promptly Chasing customers deliveries. Dealing customer complaints Making outbound calls to customers to take there drink orders. All administrative and customer service duties. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

Salary: £22,320.50 Hours: 38.75 Hours Per week Mon - Sat Shifts between 8am -8pm (rotational Saturday) Start Date: 18th July Overall Purpose: As a Customer Service Advisor, you will be part of a friendly, professional and multi-skilled team providing a professional service. You will respond to high volume inbound calls with sensitivity and empathy. Specific responsibilities as a Customer Service Advisor will include, but will not be limited to: * Resolving client queries and concerns by clarifying information, researching answers and alternative options, implementing solutions or escalating unresolved problems * Managing multiple tasks whilst supporting the delivery of the highest standards of client service * Providing the client with your personal attention in every aspect, offering follow-up contacts to ensure customer satisfaction * To be a success within this role you will need to have a passion for providing excellent customer service as well as the ability to work within...

Customer Service Advisor - Native Spanish speaking Shirley, Solihull Salary £25,000 - £29,000 (dependent on experience) Monday - Friday 08.30 - 5.00pm (37.5 hours) A key point of contact for Spanish customers, you will be responsible for taking incoming calls, managing queries in relation to orders, deliveries and availability whilst providing a 5 star customer service experience. You will be: *Contributing and supporting the team with taking calls, responding to emails and sales order processing *Talking to customers from B2B to B2C and handling queries *Taking ownership and resolving queries in a timely manner *following processes and procedures and keeping accurate records of correspondence with customers *Dealing with general enquiries relating to product information and availability You will: *Fluent Spanish speaker and French would be very helpful *Possess excellent communication skills both written and verbally *Have previous experience of working with a customer...

Are you customer focused in your approach? Is providing a high level of service at the heart of all you do? Like to build and develop great relationships with those internally and externally? Have you previously supported a sales team? If the answer is yes, please keep reading. This is a fantastic opportunity to work as part of a small, friendly and supportive Sales and Customer Service team for a company that really do make a difference. Pro-active and reactive customer service and sales calls Maintaining the CRM to a high degree of accuracy Process orders with high levels of attention to detail Booking Surveys for Field reps Building and maintaining strong relationships with customers and Team members Attend and represent the company at exhibitions Complaint Handling Booking returns with courier Export Admin Assist customers via Web Chat. Any other requirements that meet the needs of the businessAbout you? Customer centric in your approach is essential Experienced in a...

Customer Service Administrator Millions of people get their gas and electricity from one of the UK's top energy provider, at home and at work - and this is your chance to join us as a Customer Service Administrator. This position is based in Solihull and will be a mixture of home working and office working following on-site training. You will need to be able to get to site on a regular basis. The working hours for this role are Monday-Friday 9am-5pm. The role is initially a 6 month contract with the potential to be extended and potential permanent employment further down the line. About the role: Does the thought of being Customer obsessed inspire you? Do you have good attention to detail? Are you good at solving problems and using common sense to drive great solutions for our customers and our business? Are you passionate about driving your own development and performance and have a willingness to self-learn? Do you love making things better and do you shout up with ideas...

We are currently recruiting for a Customer Services Administrator, the main role will be to support the efficient and timely provision of excellent customer service. Ensuring that customer requests, orders and queries are dealt with quickly, accurately and positively. The ideal candidate will be able to communicate effectively and courteously with internal and external customers. Benefits: * Contributory pension * Health care cash plan available * 20 days annual leave (plus Bank Holidays) * Corporate gym membership at SLT * Employee Assistance Programme * Death in service benefit * Optional hybrid working (alternate weeks) on successful completion of probationary period (subject to Manager's approval) * Salary increases on successful completion of probationary period * Year end pay review * £1000 discretionary bonus scheme Candidate Specification: We are looking for a self-driven and highly motivated person with a positive outlook and pro-active approach to...

Customer Service Advisor - Temp to Perm Contract to Start ASAP!! Location: Halesowen Hours of Work: 8.30am - 5.30pm - Mon - Fri plus 1 Saturday per month paid as overtime Salary: 9.61ph - 10.57ph (£20,000pa - £22,000pa) Our client is a rapidly growing online retailer of bathroom products and now looking for a few customer service advisers to join the team. Dealing with customer enquiries promptly and professionally by email and telephone. Identify customer requirements and recommends items. Taking sales order over the phone and by emails. Assist with online administration Creating and managing product listings on website Manage sales order for dispatch Plan and arrange delivery for dispatching the orders Monitor the progress of customers order and resolve any delivery issues Arrange collection of return products Keep track on customer issues and resolve promptly and professionallySkills required: Extremely organized and excellent at multitasking Self-motivated Reliability...

As a Customer Service Account Manager, you will be an integral part of the Key Account Vending Team who provides exceptional service to our customers through effective inventory and resolution management. The customer is paramount to us at MSC and you will adopt a proactive approach to maximize the customer experience. Are you looking to take your career to the next level? Here at MSC, we offer you more than just a job, we offer the opportunity to grow and develop by helping you build your career. Great businesses need great people, that's where you come in! What's in it for me? * With MSC you'll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development is celebrated. * Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it's a...

In a Nutshell… We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Housebuilding West Midlands, at our Coleshill office. As our Customer Service Coordinator, you will be responsible for dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home. This is a fixed term position for 12 months. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Agile working arrangements possible for this role 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum Private Healthcare Company contributory pension scheme Life assurance - 4 x your annual salary Sharesave scheme Cycle to work scheme - up to £3000 Support with a professional membership Denplan, GymFlex and many more…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Previous...

We are currently recruiting for a Customer Services Administrator, the main role will be to support the efficient and timely provision of excellent customer service. Ensuring that customer requests, orders and queries are dealt with quickly, accurately and positively. The ideal candidate will be able to communicate effectively and courteously with internal and external customers. Benefits: * Contributory pension * Health care cash plan available * 20 days annual leave (plus Bank Holidays) * Corporate gym membership at SLT * Employee Assistance Programme * Death in service benefit * Optional hybrid working (alternate weeks) on successful completion of probationary period (subject to Manager's approval) * Salary increases on successful completion of probationary period * Year end pay review * £1000 discretionary bonus scheme Candidate Specification: We are looking for a self-driven and highly motivated person with a positive outlook and pro-active approach to...

Experienced, confident Sales & Customer Service Administrator immediately required for busy distribution company based in Brierley Hill Main duties to include * Inbound and outbound calls to new and existing customers * Taking and processing sales orders by phone, fax and email * Answering all incoming enquires on process, products * Advising on order progresses and deliveries * Customer complaint handling and offering returns/refunds * All general office and admin duties The right candidate must * Be experienced in a sales role, ideally Sales Admin or order processing * Be confident and professional talking over the phone * Able to work in a busy sales department * Have a Bubbly, confident personality Working Hours: Monday to Friday 8.25am - 4.45pm