1612 customer-service jobs found in Chippenham

We are delighted to be partnered again with a very well-established London organisation who are now on a new and exciting trajectory. This company exude energy and passion, and have established a North Wiltshire based team and offices locally. They now need to add to this growing division with a further two experienced and proven Customer Service and Complaints Specialists. The role provides essential customer care and you will be at the forefront representing the business on all incoming calls. You will answer customer queries and resolve issues via appropriate channels, obtain customer feedback and seek solutions via your knowledge as it grows and from the internal company network. The main duties of being a Customer Service Specialist are to: * Promptly respond and action customer queries by telephone (volume incoming calls) * Become a product specialist in all areas; technical, complaints and compliance * Maintain continuous records to ensure the customer journey is...

Customer Service Executive / Estimator LOCATION; Chippenham, Wiltshire SALARY; (Negotiable depending on experience) Company: A leading label supplier which employs approximately 19,000 people and operates 150 production facilities in 35 countries. Creating innovative label solutions for the world's largest corporations in the consumer packaging, consumer durable and healthcare markets. Overview: Provide excellent service and 'contact experience' for the customer within designated set of accounts to meet the customer's pricing, delivery and quality requirements. Exceed customer expectations. Dealing with all aspects of account management. This job role also involves estimating and quotations. Role: Ensure accurate and 'winnable' quotations are delivered to the customer within agreed timelines, whilst at the same time identifying missing information to quotation process Estimating experience is essential Process Customer PO's Generate RFQ's based on Customer requirements...

Part time Customer Service Assistant (22 hours per week) £24,000 pro rata per annum Devizes, Wiltshire Permanent Do you thrive within a busy customer service role? Do you love being the first point of contact for customers? If so, then this could be the part time role you have been looking for! A fantastic opportunity has arisen for a part time Customer Service Assistant to join a well-established company in Devizes. Playing a key part in the Customer Service Team, you will ensure that customer enquiries and orders are dealt with professionally and efficiently, therefore having an engaging and positive manner is key! Duties: Answering inbound calls Resolving customer queries Processing customer orders Coordinating courses Producing quotes Updating and maintaining the in-house database General administrationPerson Specification: Previous customer service experience Excellent communication and organisational skills Able to pick up new systems and procedures quickly...

Customer Service / Sales Support Administrator Up to £24,000 per annum (depending on experience) Devizes, Wiltshire Permanent Do you have previous customer service/order processing experience? Would you love to join a well-respected company in Devizes? If so, then we would love to hear from you! Our prestigious client is currently requiring an experienced temporary Customer Service/Sales Support Administrator to join their hardworking and growing team in Devizes. You will be providing a first class service experience to both customers and suppliers, ensuring all parties are kept informed. Key Responsibilities: Resolve customer queries via telephone and email Processing orders Support the Sales Team Work closely with colleagues and Internal Account Managers Update and maintain the in-house CRM Up-sell products General administrationPerson specification: Previous customer service/order processing experience Excellent verbal and written communication skills Able to work within...

Customer Service Advisor - Branch Swindon/Hybrid £22,100 per annum + Excellent Benefits Between 7am and 11pm Monday - Sunday As a Barclays Customer Care Colleague you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Serving the more complex needs of our customers with a focus on achieving the best outcomes for our customers and clients. We are looking for colleagues who have empathy, understanding, and a desire to take ownership of their personal development, how you develop is up to you but we'll make it our job to notice, nurture and support your ambitions. There are multiple opportunities to grow your skills and develop into leadership roles. More than that, our service centres are seen as a hotbed of talent for our entire business. As a business we believe that by helping our colleagues continue to learn, develop and grow, they can adapt to our customers changing needs and support them when they need us the most -...

Customer Service Coordinator £19,651 per annum + benefits Trowbridge, Wiltshire Permanent Do you have a strong background in customer service and administration? Do you enjoy working within a fast paced and dynamic department where team work is key? If the answer is YES, then this could be the position you have been looking for! My client is currently seeking an experienced Customer Service Coordinator to join their growing team in Trowbridge. You will be playing a vital role within the department, as you will be the first point of contact for customers with regards to their orders and queries. Duties: Processing customer orders received via telephone and email Responding to customer enquiries Updating customers on their order process Manage the department inbox Liaising with Suppliers Booking and checking incoming orders Liaising with customers with regards to their deliveries General administration Person Specification: Previous customer service/administration...

Title: Regional Customer Service Manager. Reporting directly to National Telesales Manager & Regional Manager. Objectives of the job: Active part of recruitment for Telesales & Sales Co-ordinators Implement of Training programme for new Starters (Telesales & Sales Support). Roll Out of Best Practices for the above. Review All Office Practices and Service Levels. Working locally with each depot on set KPI's (phone & order capture). Promotions, brief all depots & rollout selected promotional drives (ensuring all depots participate National & Local drives). Key Responsibilities: To ensure a high standard of customer service with creating an initial business relationship with all new customers. Best Practice Process to initiate relationship between Telesales/Customer Services. KPI's for planned outbound diaries. KPI's for ACD system. Take ownership of solving customer issues through pro-active customer service. Strong training skills required for: Sales...

Title: Regional Customer Service Manager. Reporting directly to National Telesales Manager & Regional Manager. Objectives of the job: Active part of recruitment for Telesales & Sales Co-ordinators Implement of Training programme for new Starters (Telesales & Sales Support). Roll Out of Best Practices for the above. Review All Office Practices and Service Levels. Working locally with each depot on set KPI's (phone & order capture). Promotions, brief all depots & rollout selected promotional drives (ensuring all depots participate National & Local drives). Key Responsibilities: To ensure a high standard of customer service with creating an initial business relationship with all new customers. Best Practice Process to initiate relationship between Telesales/Customer Services. KPI's for planned outbound diaries. KPI's for ACD system. Take ownership of solving customer issues through pro-active customer service. Strong training skills required for: Sales...

Customer Service Advisor - Branch Bath/Hybrid £22,100 per annum + Excellent Benefits Between 7am and 11pm Monday - Sunday As a Barclays Customer Care Colleague you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Serving the more complex needs of our customers with a focus on achieving the best outcomes for our customers and clients. We are looking for colleagues who have empathy, understanding, and a desire to take ownership of their personal development, how you develop is up to you but we'll make it our job to notice, nurture and support your ambitions. There are multiple opportunities to grow your skills and develop into leadership roles. More than that, our service centres are seen as a hotbed of talent for our entire business.As a business we believe that by helping our colleagues continue to learn, develop and grow, they can adapt to our customers changing needs and support them when they need us the most - from...

Customer Service Advisor - Branch Bath/Hybrid £22,100 per annum + Excellent Benefits Between 7am and 11pm Monday - Sunday As a Barclays Customer Care Colleague you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Serving the more complex needs of our customers with a focus on achieving the best outcomes for our customers and clients. We are looking for colleagues who have empathy, understanding, and a desire to take ownership of their personal development, how you develop is up to you but we'll make it our job to notice, nurture and support your ambitions. There are multiple opportunities to grow your skills and develop into leadership roles. More than that, our service centres are seen as a hotbed of talent for our entire business.As a business we believe that by helping our colleagues continue to learn, develop and grow, they can adapt to our customers changing needs and support them when they need us the most - from...

M4 Recruitment have an opportunity to join a fast-growing Food Wholesaler specialising in the supply of Fruit, Vegetables, Chilled and Ambient products working as a Customer Service Advisor on the Evening/Night shift. Your role will principally entail the processing of customer orders and answering any customer queries or product enquiries. You will also provide administrative support to the Warehouse Manager ensuring any documentation is passed in a timely manner to the night pick and delivery teams. Excellent communication skills are a must, as your role will predominantly be via telephone as well as processing orders and enquiries received electronically. You will need to have a keen eye for detail, proven customer service skills and ideally some previous knowledge of the food industry, although full training will be given. What we're looking for:- * Previous experience within a Customer Service Role * Great communications skills * Excellent attention to detail *...

Customer Service Coordinator Permanent Full-Time (8:30am-5:00pm Monday to Friday) £20,000-£23,000 per annum Swindon We are currently assisting our client - a well-known, Swindon based manufacturer - in recruiting a full-time Customer Service Coordinator. Our client is one of the UK's leading manufacturers and retailers of bespoke kitchen furniture designs, who - due to a significant growth - are extending their friendly, professional team. The successful candidate will work to provide a high level of customer service and interact with customers to answer their enquiries about products, accounts, and services. The candidate will also work to resolve customer complaints and process customer orders. In this varied and demanding role, you will be responsible for ensuring that every aspect of the customer journey is seamless. Responsibilities: * Take telephone enquiries from customers, obtaining appropriate contact information for any call back. * Forward or deal with relevant...

We are looking for customer service people to work in a friendly, vibrant team over the summer in central Swindon. The business has an increased number of customer calls during the summer so these are seasonal roles that often lead to further work in the future. The calls and emails will be from the public. Therefore, you will be working a shift pattern. The department is covered from 8am - 9pm Monday to Friday and 9am - 5pm on Saturdays and Sundays. You will be working weekends around 1 a month. The week days are rota shifts so you will cover 8.5 hour shifts; earliest start 8am and 9pm latest finish. Duration: From now to the end September 2022 £19k Pro-rata = £9.74/hr for 37.5 hrs per week Key tasks Handling customer telephone enquiries Handling customer email enquiries Following standard daily customer service procedures Recording all customer queries Utilising various in-house customer service applications Problem solving any issues that may arise Recording...

Customer Service/ Administration Role Location - Swindon Salary Bracket - £20,000 - £25,000 Permanent, Full-time role. 37.5 Hours per week - Monday to Friday. Hybrid Working Model available. The company is a marking leading food packaging company who excel in their area and take great pride in making sure all customer needs are individually met. This vacancy has come to light due to a growth in the business, and internal promotions arising. The company is growing and is excited to have some new starters to the team. There are many benefits that come with the role including health insurance, life insurance, long-term disability, dental insurance, accidental death & dismemberment Insurance, a pension plan and much more. A Hybrid working model is also available, with 40% working from home and 60% working from the office. The role includes: - Liaising with customers on the inbound/outbound line - Managing invoice queries - Update and utilise internal CRM systems - To...

ASAP START* Are you motivated by getting to the route of a query to reach a resolution? Are you driven with a natural talent for investigation? If so then our client needs you! Working on site at our client's depot in Swindon SN34 you will be central to day to day operations, enabling you to resolve customer queries in real time. As part of a compact team, you will be accountable for: Conducting thorough investigations into queries and complaints to reach a resolution. Adhere to company compliance and escalate any discrepancies to the compliance managers. Inputting and updating Data on Excel workbooks Actively managing a queue of queries ranging from clients to end customers. Prioritising workload, ensuring a timely response to all customer queries via the CRM system.Shortlisted applicants must: Be Fluent in written and spoken English Be comfortable with Microsoft Excel Be adaptable to change and new systems Have experience of end to end case management in a Customer Service...

Imagine working for a business that is energized, recognises and rewards success, and is an award-winning employer! Imagine no more! We are seeking a Customer Service Team Leader to motivate, encourage and create a vision for a team of "go-getting" customer service advisors. Managing a team of 20 you will enjoy mentoring, inspiring, and sharing best practices. It's important you are someone that can be looked up to but also be able to give people praise and criticism in a positive manner. You will embrace change in an ever-growing industry as well as have the personality and communication skills that bring your team with you on the company journey. This role gives you the opportunity to be part of a high-performing management team. You will share your ideas and be listened to! You will love championing your team and will be the cheerleader for the department making sure that you engage and praise those that deliver exceptional service. As in any position where you lead a...

Customer Service Advisor - Branch Swindon/Hybrid £22,100 per annum + Excellent Benefits Between 7am and 11pm Monday - Sunday As a Barclays Customer Care Colleague you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Serving the more complex needs of our customers with a focus on achieving the best outcomes for our customers and clients. We are looking for colleagues who have empathy, understanding, and a desire to take ownership of their personal development, how you develop is up to you but we'll make it our job to notice, nurture and support your ambitions. There are multiple opportunities to grow your skills and develop into leadership roles. More than that, our service centres are seen as a hotbed of talent for our entire business. As a business we believe that by helping our colleagues continue to learn, develop and grow, they can adapt to our customers changing needs and support them when they need us the most -...

What's in it for me? We are looking for an Administrator who is fluent in Dutch , both verbal & written. The lines are open between the hours of 8am-6pm, Monday-Friday. You will be working 37.5 hours This is a temporary role with an opportunity to become permanent for the right individual. The salary for this role is dependent on experience, paying between £19K - £23K per annum based on 37.5 hour working week. If you work over 37.5 hours you will receive an enhanced rate (time & a half). Day to Day Duties As a Portuguese speaking Administrator, you will; You will be the first point of contact for customers regarding products. they have purchased. This will be a combination of emails and phone calls. Any queries you are unable to assist with will be passed to the escalations team. Essential Skills As a Portuguese speaking Administrator, you will; You must be able to speak and write in French & English as you will be providing support via phone and email. Excellent...

Are you a confident individual? Do you have a passion for customer service? We are seeking part time Customer Service Advisors to join a fun and fast-paced team in Swindon! Red is proud to be partnering with a major British furniture retailer that provides high-quality furniture and sofa ranges. They are a fast expanding company, and are looking for someone with the drive and passion to work to targets, earn good money, and provide excellent customer service. If you would be interested in this role as a Customer Service Advisor in Swindon, please apply today. Package and benefits of a Customer Service Advisor: Salary: £9.81 per hour Location: Swindon Contract: Part-time, Temporary, 16-20 hours per week Hours: Flexible hours starting 9:00am or 9:30am, but must work Monday and Friday Training hours: MUST be able to work 9:00am - 5:00pm for 8 days training No weekend working! Staff discounts on numerous high street retailers, cinema tickets, childcare vouchers and more Free onsite...

Customer Service Executive A great opportunity to join a successful business who are looking for a motivated Customer Service Advisor. You will report to our Customer Service & Product Manager, joining the existing three team members to support the ongoing growth of the business, within our Head Office in Swindon. The role: Excellent people skills - you will be required to interact with a diverse range of people daily. A friendly telephone manner and strong communication skills are essential. The ability to work under pressure and to problem solve The composure to handle challenging calls with resilience and confidence. Responsibilities Support and assist customers with any queries they may have You will be supporting them through their customer journey, from beginning to end. Provide amazing customer service with patience, empathy and building rapport are a must Comply with company policies and practices Manage databases, tools, applications, and operating systems...