1510 customer-service jobs found in Dudley District

Excellent Role Available Customer Service Advisors Wanted Based in Brierley Hill £10.00 - £10.50ph Temporary Ongoing Hours of work between 7am - 8pm 37.5 hours per week Role Summary: Acting as the first point of contact to both internal and external customers Managing incoming telephone calls/queries to client SLA standards Managing outgoing telephone calls/queries where necessary Managing customer e-mails to both SLA and Quality standards. Logging incoming calls and emails into incident ticketing tool Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas. Maintain high level of first time fix rate to achieve Service Desk Key Performance Indicators Maintain detailed and accurate records of actions taken to support the incidents resolution Maintain clear communication lines in line with company guidelines Identify major incidents and escalate where required Monitor all outstanding ticketsAdecco acts as an employment agency...

We are currently recruiting for a Customer Services Administrator, the main role will be to support the efficient and timely provision of excellent customer service. Ensuring that customer requests, orders and queries are dealt with quickly, accurately and positively. The ideal candidate will be able to communicate effectively and courteously with internal and external customers. Benefits: * Contributory pension * Health care cash plan available * 20 days annual leave (plus Bank Holidays) * Corporate gym membership at SLT * Employee Assistance Programme * Death in service benefit * Optional hybrid working (alternate weeks) on successful completion of probationary period (subject to Manager's approval) * Salary increases on successful completion of probationary period * Year end pay review * £1000 discretionary bonus scheme Candidate Specification: We are looking for a self-driven and highly motivated person with a positive outlook and pro-active approach to...

Experienced, confident Sales & Customer Service Administrator immediately required for busy distribution company based in Brierley Hill Main duties to include * Inbound and outbound calls to new and existing customers * Taking and processing sales orders by phone, fax and email * Answering all incoming enquires on process, products * Advising on order progresses and deliveries * Customer complaint handling and offering returns/refunds * All general office and admin duties The right candidate must * Be experienced in a sales role, ideally Sales Admin or order processing * Be confident and professional talking over the phone * Able to work in a busy sales department * Have a Bubbly, confident personality Working Hours: Monday to Friday 8.25am - 4.45pm

Customer Service Advisor (HOME WORKING) - Dudley/ Birmingham *WE ARE ONLY ACCEPTING APPLICANTS THAT LIVE IN DUDLEY/ BIRMINGHAM* Contract: Temporary to Permanent Hourly Rate: £9.50 per hour (paid weekly) Hours of Work: Full time hours, Flexible Monday to Friday between 8am - 6pm Must have fast working Wi-Fi Equipment will be provided The successful Customer Service Agent should possess the following skills and experience: Effective listening skills Adept at multi-tasking while listening to calls A focused and keen attitude to work and colleagues Excellent communication skills Driven with a desire to meet and exceed targets PC literate Passionate and eager for a new challenge If this sounds like the kind of role you would thrive in and you are an outgoing, passionate, customer service focused individual then we feel that this would be a fantastic opportunity for you. Please apply to this advert and a member of our Resourcing Team will be in touch. INDCCP

We are currently recruiting for a Customer Services Administrator, the main role will be to support the efficient and timely provision of excellent customer service. Ensuring that customer requests, orders and queries are dealt with quickly, accurately and positively. The ideal candidate will be able to communicate effectively and courteously with internal and external customers. Benefits: * Contributory pension * Health care cash plan available * 20 days annual leave (plus Bank Holidays) * Corporate gym membership at SLT * Employee Assistance Programme * Death in service benefit * Optional hybrid working (alternate weeks) on successful completion of probationary period (subject to Manager's approval) * Salary increases on successful completion of probationary period * Year end pay review * £1000 discretionary bonus scheme Candidate Specification: We are looking for a self-driven and highly motivated person with a positive outlook and pro-active approach to...

Customer Service Advisor - Temp to Perm Contract to Start ASAP!! Location: Halesowen Hours of Work: 8.30am - 5.30pm - Mon - Fri plus 1 Saturday per month paid as overtime Salary: 9.61ph - 10.57ph (£20,000pa - £22,000pa) Our client is a rapidly growing online retailer of bathroom products and now looking for a few customer service advisers to join the team. Dealing with customer enquiries promptly and professionally by email and telephone. Identify customer requirements and recommends items. Taking sales order over the phone and by emails. Assist with online administration Creating and managing product listings on website Manage sales order for dispatch Plan and arrange delivery for dispatching the orders Monitor the progress of customers order and resolve any delivery issues Arrange collection of return products Keep track on customer issues and resolve promptly and professionallySkills required: Extremely organized and excellent at multitasking Self-motivated Reliability...

Major Recruitment Oldbury are recruiting for a professional organisation in the Bilston area who are seeking a Customer Service Coordinator. Your role will be to Interact with customers to provide excellent levels of sales support and process information in response to sales orders, enquiries, requests and concerns about products and services. Duties and tasks will include: Deal directly with customer either by phone or electronically in a timely, effective, polite and positive manner showing sensitivity to the customers issues Understanding internal and external customer needs and expectations and working to exceed these Obtain and evaluate all relevant information to effectively handle enquires or complaints Respond promptly to customer enquires both verbally and in written form Take ownership of customer queries and ensure appropriate solutions are given Ensure customer needs are met and where possible exceeded by constantly reviewing the service provided and identifying...

As a Customer Service Account Manager, you will be an integral part of the Key Account Vending Team who provides exceptional service to our customers through effective inventory and resolution management. The customer is paramount to us at MSC and you will adopt a proactive approach to maximize the customer experience. Are you looking to take your career to the next level? Here at MSC, we offer you more than just a job, we offer the opportunity to grow and develop by helping you build your career. Great businesses need great people, that's where you come in! What's in it for me? * With MSC you'll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development is celebrated. * Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it's a...

Are you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would you like to work for a Bank that is revolutionising the entire industry? If yes, then we may have the role for you! As an Apprentice Customer Service Representative, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each and every day. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image. In return, we will make sure that you are well-rewarded by providing you with a competitive salary, annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts. You will also have access to Metro Bank University which supports the training and development of all our colleagues - and with our ambitious growth targets,...

Do you have experience as a Customer Service Advisor? Are you immediately available? If your answers are yes, then we want to hear from you! Our client, based near the centre of Wolverhampton, is looking for a Customer Service Advisor to join them on a temporary, on-going basis. Duties will include: Processing orders Dealing with Emails and Phone calls Dealing with Discrepancies, shortages or queries relating to ordersEssential experience: Customer Service experience from within a call centre environment, or similar A good telephone manner Able to learn and use multiple systems Unfortunately due to the nature of this role, candidates with experience of Customer Serive from a Retail or Hospitality background will not be considered The role will be working 40 hours a week, including evenings and weekends. This role will be paying £11.58 per hour. The company operate 6am-10pm 7 days a week and so you must be able to work any shift between these hours If you are interested, please...

A Service Controller is required for a unique service provider of transport solutions. Responsible for the day-to-day interaction with service providers, customers and colleagues to ensure accurate, compliant and timely management of the service. * Offering outstanding customer service predominantly through the bespoke software portal or via phone. * Set up new service providers through the portal and ensure compliance * Working through a helpdesk ticket system to support general customer portal access queries * Managing compliance for local authority licensing requirements * Updating database and licences * Train one on one for new product users * Supporting launches and responses to advertising. marketing and sourcing campaigns * Process charges and credits on a weekly basis * Support fraud investigation * Continuously improve service delivery outcomes We are looking for: * Excellent communication skills and the ability to talk to all people * Confident in delivering...

Are you a customer service adviser looking for a new position within a vibrant, friendly and professional cpmpany? Do you have experience of working in a regulated environment? Based in a modern contact centre in Wolverhampton, you will work Monday to Friday from 9am to 5pm - no evenings or weekends. The company office an attractive benefits package to include salary + an annual bonus, 25 days holiday + Bank Holidays, contributory pension and life assurance. Duties: Take inbound calls from mortgage brokers Provide information on the status of a mortgage application Deal with calls and emails and liaise with internal and external contacts Experience: Must have worked in a regulated customer service environment Experience within financial services or mortgages will be an advantage Must had excellent Verbal and written English

Customer Service Advisor * Customer Service jobs or Internal Account Manager jobs Wolverhampton WV1 * You need strong attention to detail (Excel / handle data) + excellent customer service experience * You will be seeking customer service jobs or account manager jobs or sales coordinator jobs in the Wolverhampton, Wednesfield, Walsall, Heath Town region Are you seeking customer service jobs or customer support jobs in the Wolverhampton, Wednesfield, Heath Town Walsall region? This is an Internal Account Executive job with a business that has fantastic offices, friendly staff and dealing with friendly customers (this is NOT dealing with disgruntled customers!!). You will account manage a multi million pound blue chip company so you need to be from a highly professional environment (B2B and really set a high bar when it comes to customer service) What we need for this Customer Service Advisor jobs role : * Someone who can work in a really fast paced dynamic environment *...

A well-established insurance group who handle both personal and commercial insurance products, now have an excellent opportunity for those with at least 1 years insurance experience to join them. The role sits within their customer service department, based in their Birmingham office. The purpose of the role is to customers, taking inbound service-based calls You will be required to handle mid-term policy adjustments as well as handling customers renewals. The role requires dealing with clients over the phone and via e-mail to ensure retention targets are maximised, keeping the customer at the heart of everything you do. We are keen to hear from you if you have a great telephone manner, looking for a move to a company that can offer genuine long term career prospects, and have at least 1 years insurance experience, gained at either a broker or insurer, and this can be commercial or personal lines based. Salary on offer is £20-25k depending on experience, with 25 days holiday....

AMPM is a fast-growing business in the facilities maintenance field and provides a 24/7 facilities maintenance helpdesk. We have a vacancy for an honest, friendly, outgoing person with a polite telephone manner and good organisation skills to support our existing teams. We are looking for an exciting, confident, positive and pro-active Customer Service Advisor to join the experienced and dedicated team The overall purpose of this role is to provide an exceptional service for all customers through telephone, email and live chat enquiries. Customer Service Advisor Birmingham City Centre Permanent £9.50 / hour Monday to Sunday between hours of 7am - 7pm on rota'd shift, working a 5 day rolling shifts 37.5 hours/week. In return for your hard work and dedication, 32 days holiday per year including bank holidays (pro rata for weekend work) Free onsite parking, refreshments, social activities, flexible working Duties; To provide an outstanding service to clients Raising work order requests...

Job description Full-time, permanent role, 37.5 hours per week Location - Birmingham City Centre B1 Pay: £10.66 per hour, £20,787 per year, overtime available Opening hours: 8.00am until 8:00pm Monday to Sunday! Please ensure you are fully flexible between these times. We need to be there when our customers need us, and so full flexibility is essential within these hours. You'll work 1.5 weekends in a 4-week period. Benefits: Health Shield Medical Cash Plan, Local Gym Discounts, Fortnightly Pay, Employee Discounts with well-known retailers, City Centre Location. No prior call centre experience? No problem, we have an excellent training and induction programme designed so that you'll hit the ground running! Once out of training we have a helpful and supportive leadership team that is always happy to help and support. At the heart of the business right at the forefront in helping people with their banking queries so we're looking for someone with a strong service ethic and a...

English and German speakers required B1, BIRMINGHAM £9.50-13ph depending upon experience ***MUST BE BIRMINGHAM BASED ***MUST HAVE CALL CENTRE/SALES EXPERIENCE Short Term Projects-Good English required so you can move to different projects. Must be Birmingham based! Applicants from overseas will not be considered! Immediately available? Telesales/Call Centre Exp? Do you have a robust personality and are always upbeat and friendly? Do you have a background in Telesales? Lead Generation? Sales? Appointment Making? B2B? B2C? Call Centre? Are you confident in building rapport with clients? Are you self motivated and proactive and hungry for progression? If the answers are yes, then this may be the role for you. SF Group are currently recruiting for exciting positions as an experienced Telesales Executive for a client of ours in Birmingham. Your duties will include: - Proactively make outbound calls promoting the company - To build and maintain excellent...

We are working with a forward thinking manufacturing solutions company to recruit 2x Customer Service/1st Line Support Specialists. The role will be primarily providing support on behalf of the business to current customers and new. You will receive full training on the product to provide support but general duties include: Excellent customer service skills utilsiing a database and email communication as well as on the telephone Technical support to customers providing 1st line support This is a great opportunity for anyone wanting to get their foot in the door to a technical company and utlise excellent communication and technical skills iOS/Mobile Support experience would be highly desirable but in no way essential If you have a great attitude and are wanting to find out more information about the role please apply using the directions below! Monday - Friday 37.5 hours per week up to £25,000 Currently the team are working remotely however in the next couple of months will...

Working along side Bham City Council in a busy customer faced role. Excellent English is essential Manage transactions with customers using cash registers Resolve customer complaints, guide them and provide relevant information Handles Season Tickets, Animal Sponsorship, School bookings, Parking Permits, and Work Placement Database Management Stock take and stock management Answering phone calls and responding appropriately to the caller's needs Hours of work are 09.00 - 17.00 Monday - Sunday working on a rota basis working 5 days out of 7. This vacancy will include working most weekends due to this being the busiest times. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

Customer Service Assistant Full Time 37.5hrs a week Student Accommodation Salary £10.08 per hour Temporary Our large student accommodation is looking for a temporary member of staff to join the team in their busy time. Working as part of a team to provide day-to-day Customer Support to the students. Key Responsibilities: Meet and greet Room inspections Room itinerary's Health and safety checks Admin Support Logging Maintenance faults Helping with queries Logging Parcels and post We are looking for a candidate who has previous proven office and Customer Service experience. If you have a can do attitude, enjoy working with people and want to be a part of a fantastic team then this is the role for you! In the first instance please apply by forwarding your CV, however, preference will be given to those who then follow up with a phone call. Please contact Stacy at our Manchester office