1296 customer-service jobs found in Edinburgh

We are currently recruiting for a Part-time Administration Customer Service Assistant, Saturdays and Sundays 8am-4pm or 9am-5pm, based on business needs. 16 hours per week. * Handle bookings via email and social media to build efficient diaries * Answer phone calls from customers and operators * Oversee an automated booking system, ensuring everything is running smoothly * Handle customer queries and complaints * General administrative tasks - scheduling subscription clients, and invoicing B2B clients etc. * Orchestrate and produce reports for multiple departments * Process invoices and refunds in a timely manner * Follow up, collect and report on customer's feedback * Organisational skills and ability to prioritise workload * Excellent communication skills with a polite and helpful manner over the phone * Ability to identify priorities and anticipate business needs * Proactive, self-motivated, and a good team player * Confidence working and problem-solving...

Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions and that all queries are positively resolved? If you answered yes to all of the above, we want to hear from you today! Competitive salary - £10.76 per hour Excellent training Hours of work between 8.30am to 5.30pm (Mon to Fri) Full time - 37.5 hours per week Up to 34 days annual leave Temp to Permanent opportunity Adecco benefits- Discounts include: Leading supermarkets, high street retailers, restaurants, cinemas, holidays + many more Employee assistance programme Modern offices with free parking, fully equipped gym, sports park and onsite restaurants Excellent links to public transport Please email your CV Note - Applicants must be able to provide 3 years work/education...

Customer Service Agent Edinburgh Airport Temporary - immediate start, 12 weeks or more Full time Hours between 04.00 - 21.00 (8 hour shifts on a rota) We are currently recruiting for customer service agents to join Scotlands busiest airport on a temporary basis. Are you looking for that perfect role in which you can fly on to new opportunities internally? Well look no further, this is a great opportunity to make your mark and leap frog in to a career in aviation. The Role You will be helping passengers through the airport and ensuring that they have a pleasant experience throughout. Your role is absolutely vital to the passengers journey - whether you are the first point of contact for passengers who are coming in to the airport to board their flight, or you are managing the footfall through the security area, you can be ensured that you are crucial to the passengers journey and experience. The Candidate Previous experience of working in a customer facing role Flexible in...

We have had several exciting vacancies open up in the Customer Service/Administrator field as Process Assistant and FES Agents with UKVI based in Edinburgh. Contract: Temporary Duration: 6 months Pay Rate: £9.90 per hour Hours: Part-time positions available currently, full-time positions may become available also. In this role, you will be assisting in the provision of transaction processing services to clients. Youll be responsible for defined core administrative, operational and/or technical activities within your department, and you will provide a range of straightforward, routine services often as part of your team. This may involve responding to routine queries or issues and referring any unusual or non-routine situations to others. You will be responsible for: - Processing work in line with agreed procedures, business rules or scripts, including include making calls, answering telephone, emails, queries, taking messages or processing transactions. - Resolving these queries,...

The Role Customer Service Advisor What will I be doing? Join our team in Edinburgh, just a 10 minute walk from the meadows and join an organisation who has been a 'Top Employer' 7 years in a row with an award-winning flexible benefits package. Ready to start your career and unlock massive progression opportunities? Look no further... As a Customer Service Advisor you will have one of the most important roles within the branch network. You will regularly be the first and last point of contact for customers visiting the branch so you play a huge part in delivering a fantastic customer experience as well as promoting and maximising sales. To support the team you will; Welcome customers to the branch and take an active interest in their projects. Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions in line with our Jewson Values. Help to prepare customer orders, load and unload customer and supplier vehicles...

Customer Service Advisor Edinburgh Are you excellent at customer service looking for that next chapter? Do you want to work for a company who love their people and enjoy a great working culture? We are recruiting for one of the largest water retailers in the UK due to growth are looking for new talented Customer Service Advisors with strong communication skills, who love solving problems and have strong attention to detail to join the business at this exiting time! Based in Edinburgh, you will deliver exceptional customer service across a wide range of communication methods (telephone, web-chat, email, mail) as required. You will work flexibly to expand and develop your skills and knowledge across all teams within Customer Services & Operations. We're looking for someone with: * The ability to communicate clearly and confidently through various communications channels - verbal and written * The ability to follow an enquiry through from the initial customer contact to the...

You are here because you are looking for a new role .. and I am here to help you find it! Who, What, Where and Why? CCA Recruitment Group specialise in roles available in the contact centre world, we help you find that perfect new opportunity you have been looking for and listen to what it is you want. Currently, I am recruiting for a very well known and leading provider in the digital financial service who are known globally, and we are looking to help build their team in their new venture where you will deliver a consistently exceptional customer service experience as the business continues to grow. Location is based in Edinburgh, South Gyle in our clients shiny new building Salary to be confirmed at offer stage Hours you will work 35hrs per week, optional to work 4 or 5 days out of 7 Shifts are between operational hours, 06.30am is the earliest you could start and 10.30pm is the latest you could finish. Start dates late summer 2022 Permanent Contract - Parking onsite...

Office Angels are delighted to be partnering with a great organisation who are actively recruiting for a Temporary Customer Service Advisor based in the South of Edinburgh. This role is working 5 out of 7 days and will include weekends. Role Contribution Engaging customers in conversations or through online channels to understand their needs and provide them with the best possible solutions Using initiative and quick thinking to solve issues whilst maximising promotions and sales opportunities Proactively identifying any possible improvements to team procedures with consideration of cost and waste Actively work towards customer complaint resolution, thereby contributing to the success of the Customer service Department as a whole Delivering best in class service to our customers through great interactions and effective delivery when customers are asking questions or raising concerns Meeting internal KPIs in dispute resolution Working closely with the rest of the team offering...

French Speaking Customer Service Administrator Location: Newbridge, Edinburgh Hours: Monday to Friday between 8-6pm (40hrs), WFH 2/3 days per week Pay: £25,000 per annum Start Date: ASAP Are you looking for a challenging new career path? We looking to engage with talented multilingual individuals who have a strong attention to detail and thrive working in a fast paced environment. In return, this role offers excellent training & professional development, a competitive salary and favourable working hours. Full training and equipment is provided for. Duties and responsibilities: Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship. You will liaise between external customers and our external warehouse in the careful coordination of orders. To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within the agreed time frames. Working with patients/participants to...

Italian Customer Service Administrator Location: Near Edinburgh Airport Hours: Monday to Friday between 8-6pm (40hrs), WFH 2/3 days per week Pay: £25,000 per annum Are you looking for a challenging new career path? We looking to engage with talented multilingual individuals who have a strong attention to detail and thrive working in a fast paced environment. In return, this role offers excellent training & professional development, a competitive salary and favourable working hours. Full training and equipment is provided for. Duties and responsibilities: You will liaise between external customers and our external warehouse in the careful coordination of orders. Processing orders and packages Manage phone calls and correspondence (e-mail, letters, packages etc.) Create and update records and databases with personnel, financial and other data Assist colleagues whenever necessary Skills and experience required: Fluency in Italian Excellent customer service skills Ability...

THE COMPANY: An exciting and innovative automotive company are seeking an exceptional Customer Service Specialist to join their new Customer Contact Centre in Edinburgh. THE ROLE: A successful candidate will be passionate about delivering an outstanding customer experience, striving to continually exceed customer expectations. Responsible for wowing their customers from the minute they walk through the centre doors until the end of their customer journey. Welcoming customers to the Customer Centre and offering tea/coffee refreshments. Supporting walk-in customers through their browsing process, either by helping them to browse our website in one of our dedicated spaces or connecting them to our central Customer Support Team. Support customers who are at the site with payments and refunds. Work closely with our onsite teams to ensure the customer's pick-up or returns experience is seamless and issue-free. Proactively assist any customers who experience any post-sales issues -...

Part Time Customer Service Administrator Ref No: VS344/06 Permanent Edinburgh Airport 20 - 25 hours per week Working on a rota that runs through 7 days a week between the hours of 7am - 11pm £23K Plus commission, OTE £28-30K Pro rata Our client is a leading global provider of mobility solutions, operating three of the most recognised brands in the industry through, the world's leading car-sharing network. Together their brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. their brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, they are committed to innovation and are moving the future of mobility forward. Are you brilliant...

Customer Service Administrator Ref No: VS342/06 Permanent Edinburgh Airport 40 hours per week Working 5 days on a rota that runs over 7 days a week, between the hours of 7am - 11pm £23K basic Plus Commission, on average earnings £28-30K Our client is a leading global provider of mobility solutions, operating three of the most recognised brands in the industry through, the world's leading car-sharing network. Together their brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. their brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, they are committed to innovation and are moving the future of mobility forward. Are you...

Customer Service Administrator £11.75 per hour + holiday pay Working from Home / Hybrid (Company based in Edinburgh) REED Business Support are pleased to be working with a welcoming medical devices company based in Edinburgh who are looking to recruit a Customer Service Administrator on a temp-to-perm basis. The role is a varied position where the successful candidate will be responsible for admin tasks as well as communicating with the company's business clients. This position is due to start ASAP and you will be joining a friendly team in an interesting sector. Hours: 21 hours per week (Over 3 days) Start date: ASAP Location: WFH / Hybrid Key responsibilities: Handling calls, emails, and live chat requests from business clients Understanding nature of customer queries and providing a professional response Investigating complex queries and liaising with numerous parties within the business Dealing with incoming orders Raising purchase orders...

The Role Customer Service Advisor What will I be doing? Join our team in Edinburgh, just a 10 minute walk from the meadows and join an organisation who has been a 'Top Employer' 7 years in a row with an award-winning flexible benefits package. Ready to start your career and unlock massive progression opportunities? Look no further... As a Customer Service Advisor you will have one of the most important roles within the branch network. You will regularly be the first and last point of contact for customers visiting the branch so you play a huge part in delivering a fantastic customer experience as well as promoting and maximising sales. To support the team you will; Welcome customers to the branch and take an active interest in their projects. Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions in line with our Jewson Values. Help to prepare customer orders, load and unload customer and supplier vehicles...

Join Sky as a Customer Service Advisor in our Dunfermline contact centre earning £19,750 rising to £20,800 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you'll split your time between home and the office. What you'll do: Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package Learn about our products and how to have great conversations with customers Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience Be part of a supportive, fun, and friendly customer service team Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your...

Identify and solve problems. Answer queries. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers. About the programme Working in our busy contact centre you'll be part of our Customer Service Team who work hard to deliver the best service in the country. Taking inbound calls, you'll understand customer queries and use your judgment to respond in the right way to ensure they are addressed effectively. We'll help you develop all the skills, knowledge, and confidence you need to give our customers extraordinary service ensuring our customers' queries are addressed. As an Apprentice with us you'll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 15 months at Sky. In your first four weeks, you'll be fully supported by a learning specialist in our Start At Sky programme - learning all about our how we deliver...

Join Sky as a Customer Service Advisor in our Dunfermline contact centre earning £19,750 rising to £20,800 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you'll split your time between home and the office. What you'll do: Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package Learn about our products and how to have great conversations with customers Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience Be part of a supportive, fun, and friendly customer service team Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your...

Customer Service Advisors - Part time Evenings - Dunfermline Location: Pitreavie Business Park Pitreavie Ct, Dunfermline KY11 8UU Pay Rate: £10.60 per hour Hours per week: 20 Duration: 6 months ongoing temporary to permanent opportunity Start date: August Training period: PAID Time and a half for OT after training completed. Working Hours: 4 days per week 20 hours per week Tuesday, Wednesday & Thursday 17:00-21:00 (4 hours, 15-minute paid break), Sunday 12:00-21:00 (8 hours, 1 hour lunch) TRAINING HOURS: Evening - Tue, Weds, Thurs?16:00-20:00 &?Sun 12:00-20:00 Key Responsibilities: Business area - Retail Community Banking - Telephony role - Responsible for delivering exceptional service over the phone dealing with customers at first point of contact. - Take ownership of customer problems solving them at first point of contact and escalate when required. - Administration work - Sending emails, processing work, updating in-house systems and aftercare work. - Working in a...

Customer Service Advisors - Part Time Days - Dunfermline Location: Pitreavie Business Park Pitreavie Ct, Dunfermline KY11 8UU Pay Rate: £10.60 per hour Hours per week: 20 Duration: 6 months ongoing temporary to permanent opportunity Start date: August Training period: PAID Time and a half for OT after training completed. 20 hours per week Working Hours: Monday, Tuesday Thursday & 09:30 - 14:30 & Saturday 10:00-15:00 (5 hours, 15-minute paid break) TRAINING HOURS: Days - Mon, Tue, Thurs & Sat 09:30-14:30 Key Responsibilities: Business area - Retail Community Banking - Telephony role - Responsible for delivering exceptional service over the phone dealing with customers at first point of contact. - Take ownership of customer problems solving them at first point of contact and escalate when required. - Administration work - Sending emails, processing work, updating in-house systems and aftercare work. - Working in a team environment in an open plan office. Experience...