339 customer-service jobs found in Norwich

REED are working with an award-winning organisation in Norwich, recruiting for the position of Customer Service Executive to join the team on a permanent full time basis. Working Monday to Friday 9am-5pm. Within the role, you will work as part of a team who are responsible for handling incoming telephone enquiries to the company, providing a professional service whilst maintaining excellent service standards at all times. Handling incoming telephone calls from customers, dealing with queries and providing information Dealing with emails and webchat enquiries Arranging appointments for consultants Maintaining and updating client records, recording all client interactions Taking payments General Photocopying and scanning Other administrative tasks as required Experience needed Existing customer service experience including call handling Passionate about providing excellent service Polite, helpful and friendly telephone manner Able to maintain focus in a...

We are currently recruiting for a leading and global manufacturing company, due to their continued growth and development they are seeking to employ a Customer Service Lead Representative to start as soon as possible for their site near Kings Lynn. The role will be overseeing the team of Customer Service Representatives, applying specialised customer service technical knowledge to drive continuous improvement with the function. Maintaining ongoing relationships with key customers and interface with operations and sales associates on a regular basis serving as an expert in handling complex queries. Hours will be: 8.30am - 5.00pm Monday - Thursday 8.30am - 2.30pm Friday Benefits include: A competitive salary Annual Bonus Scheme Health benefits Pension Free Parking Company Social events Duties will include: Establish and implement customer service standards while supervising a customer service team. Dealing with most complex and valuables issues. Resolving Customer...

Our client is a Norwich based e-commerce business, supplying a huge range of industrial and commercial products to workshops, warehouses, offices, hospitals, and schools. We are recruiting for a Customer Service Co-Ordinator; someone who can provide excellent customer service whilst demonstrating the ability to handle customer order chases and delivery queries in a courteous, confident and professional manner. You will need to offer the best solutions to customer queries whilst keeping the best interests of the company in mind and perform given tasks to a high level of competency whilst following company procedures and guidelines. You will be working in a small team so it is also important that you can work with colleagues to ensure that all calls and emails are handled and recorded on the business system effectively. MAIN RESPONSIBILITIES AND TASKS: * Dealing with order enquiries, chases and delivery calls in a courteous and professional manner. * Identifying potential...

Customer Service Advisor - Great Yarmouth - Immediate Start Hales Group are seeking a Customer Service Advisor with excellent administration skills to provide a comprehensive 'one stop' service for customers reporting general property related issues, then scheduling resources to ensure that customers are provided with a timely response. Duties will include: * Offering excellent customer service to all customer taking inbound customer calls * Data entry - updating and maintaining records on system * Scheduling of work To be considered for this role you must; * Have an excellent level of customer service * Be an efficient and confident communicator * Be IT Literate and hard-working * Ideally have experience within call based customer service HOURS: Full time - Monday to Friday 9am until 5pm with 30 minutes for lunch DURATION: Temporary to Permanent LOCATION: Great Yarmouth PAY RATE: £9.50 per hour in the first 12 weeks If you would like to be considered for this role, please...

Customer Service Advisor - Branch Thretford/Hybrid £22,100 per annum + Excellent Benefits Between 7am and 11pm Monday - Sunday As a Barclays Customer Care Colleague you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Serving the more complex needs of our customers with a focus on achieving the best outcomes for our customers and clients. We are looking for colleagues who have empathy, understanding, and a desire to take ownership of their personal development, how you develop is up to you but we'll make it our job to notice, nurture and support your ambitions. There are multiple opportunities to grow your skills and develop into leadership roles. More than that, our service centres are seen as a hotbed of talent for our entire business. As a business we believe that by helping our colleagues continue to learn, develop and grow, they can adapt to our customers changing needs and support them when they need us the most -...

Customer Service Assistant- Brandon-£20-24K (Based on experience) I am currently recruiting for a Customer Service Assistant on behalf of our client based in Brandon. This is a great role for someone passionate about delivering high quality customer service, to join a great team. Salary: £(phone number removed) (based on experience) Hours: Monday-Friday 08:00am-17:00pm Holiday: 23 Days + Bank Holidays Job Responsibilities: To handling incoming customers orders and ensure orders are processed onto the bespoke software system To handle communications with suppliers/customers via telephone and email Ensuring all paperwork is dealt with in a timely manner. Assisting with audits and raising concerns with other departmentsWhat are we looking for? Good knowledge of Microsoft office and great attention to detail A confident and effective communicator both written and verbal. Flexible approach, able to work as part of a team and willing to help other departments when needed. Great...

Customer Service Manager Woolpit, Suffolk I am delighted to be working with a Woolpit based business in their search for a Customer Services Manager. The business required a professional with a solid background in office based customer service and experience managing small teams. Your role will consist of providing excellent customer service, as a first point of contact for the business as well as providing excellent management to the customer service team. Main activities: •Manage Customer Services Team •Ensure all calls are answered efficiently in line with company guidelines and expected standards, within company timeframe •Ensure customer service team resolve queries efficiently •Ensure customer service team forward telephone calls to the correct colleague as required •Greet visitors to office •Monthly customer service team call monitoring and coaching •Co-ordinate holiday cover •Analyse Customer Service Levels Reports •Management of printing system •Support practices on...

Customer Service Advisor - outside Stowmarket area - £10.10 per hour - Temp to Perm Our client based close to Stowmarket is seeking a Customer Service Support Advisor to join their well-established team within an office environment. The successful candidate will be fully trained on how to assist customers via inbound calls, emails. You'll be working in a busy but friendly and supportive environment: Our client is keen to find a candidate who shows a passion and goes above and beyond to ensure customer experience is of the highest standard. The working hours for this role are Monday to Friday 09:00-17:00. Driving necessary due to location of office. Daily Duties Working within a team Responding to customer emails Answering telephone calls and helping with queries Work within a team to ensure the workload is prioritised Inputting data into bespoke software systems Ensuring customer are updated throughout the processPerson Specification Confident in using Word, general IT,...

Permanent Opportunity Role: Customer Services Team Scheduler Hours: 9.00am - 5.30pm Pay rate: £20,670 When: ASAP Location: Walsham le Willows, Suffolk Transport needed to get to this location 100% office-based role The Role The Customer Services Team Scheduler is a member of the Scheduling Team and follows company processes to schedule the work of engineers within geographic areas. You will liaise with tenants and customers in a polite and professional manner. You will report directly to the Head of Customer Services. Your role will include: Communicating professionally and in a timely manner to schedule booking with customers and tenants. Using company systems and other software tools efficiently. Effective management of engineer's diaries within geographical areas, ensuring that they are fully utilised wherever possible. Communication of information related to specific jobs to engineers by email. Escalating issues regarding the scheduling of bookings to managers....

£21,000 per annum + Bonus & Benefits Permanent - Full Time - 35 hours per week, Monday to Friday 9am - 5pm (Working at either Bury St Edmunds or Newmarket Branch as required). If you're great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including: Flexibility - We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. Annual Leave - For all of your hard work and commitment we'll reward you with a whopping 33 days holiday inclusive of bank holidays, along with the option to purchase more. Development - At YBS we want you to feel challenged. Whatever your ambitions, we're committed to...

Customer Service Administrator Accidental damage claims You will be based in Bury St Edmonds Are you looking for a customer service/administration-based role with room for professional development and growth? Starting Salary: £20,375 rising to £21,375 after 3 months Hours: Monday-Friday 37.5 Hours per week, shifts between 8 am-6 pm and one Saturday per month (2 days in the office 3 days from home) Are you an excellent communicator who is interested in forging a career in Insurance? The key purpose of this role is to deal with the First notification of loss calls and the associated Accidental Damage claims cost-effectively and efficiently. You will manage your portfolio of claims and you will be expected to progress these claims within a fast-paced and performance-focused environment, where multi-tasking and prioritisation are key, to delivering a great customer experience. The role will have the flexibility of working between home and the office and you will be part of a...

Customer Service Advisor Rota : Monday - Friday Salary : £25,000 Basic My client, a large plant hire company operating Nationwide, are looking for a Customer Service Advisor to join their team in Ipswich with immediate effect. The role of Customer Service Advisor in brief: • Deal with all Hire enquiries within the given area • Assist customers to identify solutions to fit their needs, generate sales, whilst achieving customer service satisfaction and KPI's. • Maintain and manage strong relationships with suppliers The ideal candidate for Customer Service Advisor: • Previous experience in the plant industry • Good knowledge of Microsoft packages, and computer skills in general. • You must be outgoing and enthusiastic. If interested in the Customer Service Advisor role, please call Jack on (phone number removed) or reply to this advert with an up to date CV. INDS3

Pure are supporting a local organisation, with the recruitment of Temporary Customer Service Advisors for their weekend shifts. These positions offer an immediate start and are ongoing, during a peak period. If you have previous customer service experience within retail, hospitality or customer care, this could be a great opportunity for you to join a successful business and become an integral part of a busy team. Saturday & Sunday 8.00am to 4:30pm (15 hours per week) Location: Walking distance to Ipswich town centre (on-site parking) Pay Rate: £9.50 per hour Hybrid working available after training period, providing you have your own laptop/PC Key Responsibilities: Take first response calls from customers. Ensure the allocation of paper claims for first notification of loss have been registered. Ensure all claims are logged accurately and in full. Ensure all client data capture requirements are adhered to. Good understanding of automotive or a financial background would be...

Clearfield are currently working with a construction industry supplies company who are looking for a Customer Service Advisor to join their local team. This is to start asap, and is a full-time, Mon - Fri position. Office based role in Ipswich, Suffolk. This Customer Service Advisor role will involve dealing with incoming enquiries, either via phone or email, from new and existing customers and then managing responses, processing booking/ orders, etc. There will also be an administration element to this role, so an attention to detail and IT literacy / good communication skills will be important! Office based Customer service experience is a must, but does not have to be within the Construction sector, for example someone who has worked in the Insurance sector in customer service would fit well. Competitive salary with a national company who treat their staff well and can offer great long term career prospects

Transport / Customer Service Administrator Ipswich, Suffolk (IP6) £24,000-£26,500 Monday-Friday 8:30-17:15pm Do you want to join a successful family run company? Do you have previous administration / customer service skills? My client based in Ipswich are currently recruiting for an administrator / customer service coordinator to join their busy team on a full-time basis. This role is office based, working 8:30-17:15 Monday-Friday. This role would suit someone who has had previous office-based customer service and / or administration experience, and someone who wants to work well as a part of a tight knit team. You will ideally be looking for a long-term career move, where you can play a vital role in the business. What's involved? • Supporting the sales team with account management.• Call handling, liaising with customers for any questions or queries.• Order processing and confirmation.• Updating customer details on the companies CRM system, and clearing daily...

Customer Service Administrator The Company Our client is a leading global packaging manufacturer, specialising in the Pharmaceutical and Beauty industry. Their Packaging offers deep market understanding gained through years of experience in the Pharmaceutical and Beauty industries. They work closely with their customers to provide bespoke, ground-breaking solutions for their clients packaging and security needs. Due to maternity, they are now seeking a Finance Administrator to join their team based at their Newmarket Site. The main purpose of the Customer Service Administrator is to maintain and develop supplier relationships, as well as providing a high-quality service, before, during and after supplier transactions. Key Responsibilities: * Issue invoices to customers based on services rendered using JD Edwards system * Ensure invoices are sent to customers in accordance with terms and conditions * Support the Finance Team during Month End * Support Supply Chain Team...

the role. If looking after VIP customers is where you belong…….then look no further than this fantastic vacancy. Our client is based in modern offices right on the edge of Felixstowe and have an attractive new opportunity to become part of their Customer Service team looking after relationships with their key clients. Due to growth, they are looking for that special person to take care of their key customers in a very proactive way. why you should apply. There is everything on offer here, you will be part of a busy team that brings the best to their clients which of course brings massive job satisfaction. Also, with it being a new role within the company you can bring in your own ways of working and add that extra bit of service that clients need. New ideas are welcome here, we need a team player and someone who can create relationships throughout the business to ensure everything is on track. what were looking for. Customer Service excellence of course, that goes without...

Ocean Freight Customer Service Operative - Salary: £24,000 - £28,000 (Negotiable) DOE Felixstowe, IP11 9:00- 17:30 Mon - Fri The Person An exciting opportunity has arisen for an experienced Ocean Freight Customer Service Operative to join my client's Ocean Freight Division. The role requires the individual to have experience in Customer Service with a background in Freight Forwarding/Logistics for a minimum of 3 years. The Package 21 days holiday rising yearly by 1 day up to 25 Pension Scheme Ocean Freight team of industry experts Birthday off (paid) Newly refurbished office Hybrid working (Discuss at interview) On-site Parking Promotes from withinThe Company This role is based within one of the world's major logistics and freight forwarding organisations. This is a great opportunity for you become part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more...

I'm currently recruiting for a Customer Service Executive for a fantastic company who are based on the outskirts of Ely. They're looking for someone to join the team who has previous customer service experience and is looking for a new opportunity with a large company who would be able to offer a good progression path. Typical duties would include: * Providing a high level of customer service to the companies customers and suppliers * Answering customer enquiries via phone and email * Processing customer quotes and orders * Ad hoc administration duties as required by the team The successful candidate will: * Previous customer-facing experience ideally from working within an office * Excellent communication skills both written and verbal * Proactive and able to deal with problems quickly and logically. * It literate and able to use a range of software and systems If this role looks like the new challenge that you are looking for please apply via the advert or...

IMMEDIATE STARTS AVAILABLE. 4-DAY-WEEK** A fantastic opportunity is available for a Customer Service Executive / Appointment Maker / Call Centre Agent to join our client. Based in Hellesdon, Norwich, the successful candidate will earn an hourly rate plus generous commission, with OTE of £18,000 - £45,000, working up to 4 days a week. When it comes to direct marketing campaigns, this company are the experts. Serving the Eco home improvements and renewable energy industries, they are known for quality customer service. The company has an ethos of promoting from within, so there will be opportunities readily available for the successful Customer Service Advisor to progress to areas such as Team Leader and Senior Floor Leader given the right attitude. As an Appointment Maker / Call Centre Agent your main responsibilities will include but are not limited to: Making outbound calls Processing customers applications and converting to appointments/leads Building rapport with customers...