357 customer-service jobs found in Sunderland

Apprentice Customer Experience Representative - Level 2 Salary: £15,000, plus a shift allowance Location: Sunderland Start date: September 2022 We're looking for passionate people wanting to kickstart their career and create seamless customer experiences whilst earning and learning. You will complete a nationally recognised qualification as part of an apprenticeship scheme. Customer Services Apprenticeship - Level 2: This Apprenticeship provides the foundation for a career with BGL insurance. Excellent training will be provided to support you in becoming a Customer Experience Representative in our award-winning contact centres. This apprenticeship provides development opportunities with an industry recognised qualification, which can lead to progression to a Level 3 or the opportunity to specialise with our other exciting apprenticeships. During the 15-month programme you will gain knowledge and experience through structured, on the job training and a range of development...

Customer Service Advisors Location: Sunderland - SR3 Temporary contract with full time hours Pay rate: £11.77 per hour increasing to £14.00 for Sundays and Bank Holidays Start Dates: 03/05/2022 and then weekly going forwards Hours of work: 37.5 hours per week over 5 days Monday to Sunday, working between 7am and 8pm Monday to Friday, 8am - 6pm Saturday and 9am - 4pm Sunday Royal Mail Group, the most trusted and successful letters and parcel delivery business, has an opportunity for you to join their team as a Customer Service Advisor. Responsibilities: * To provide the first point of contact for customers, received by telephone or email within agreed handling times * Deliver excellent customer service and offer solutions and advice on products and services. * Navigate multiple systems whilst supporting customers over the telephone and through multiple contact channels * Be used to dealing with difficult situations * Be able to problem solve whilst providing an outstanding...

HR GO are looking to recruit a Technical Support Advisor for their prestigious client based in Sunderland on a permanent basis. This is an exciting opportunity to join an innovative manufacturing business within the plumbing sector to deliver Technical Advice to customers in water boosting products and their installations as part of a strong technically capable team. Duties Receive incoming and online chats, technical queries via the Technical Support Helpdesk. Provide accurate technical support by discussing both pump and plumbing installations, while being able to effectively diagnose pump and installation problems. You will be responsible for the specification of the correct product based on the system and the customers desired outcome, following company guidelines. Deliver excellence in Customer service and technical advice Update all customer contact notes onto the computer system and database Take customer payments via Sage Pay for Pump upgrades, parts, and accessories...

Senior Customer Service Advisor - Video Chat Sunderland/Hybrid £23,500 per annum + Excellent Benefits Rotating between 7am and 11pm Monday - Sunday As a Barclays Senior Customer Service Advisor you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Whatever their enquiry might be; you'll support them with a personal approach, providing solutions to best suit their specific needs. We are looking for colleagues who have empathy, understanding, and a desire to take ownership of their personal development, how you develop is up to you but we'll make it our job to notice, nurture and support your ambitions. There are multiple opportunities to grow your skills and develop into leadership roles. More than that, our service centres are seen as a hotbed of talent for our entire business. As a business we believe that by helping our colleagues continue to learn, develop and grow, they can adapt to our customers changing needs and...

Clarkson Owens recruitment are excited to be working with a major financial organisation who are looking to add a number of senior customer service advisors to their location in Doxford Business Park - Sunderland. This role offers £23,500 plus bonus, and benefits of £3542 (pension, life insurance, and private healthcare). This is also a hybrid position, with one day in the office four at home. The hours would be Mon-Sat, with only one in four Saturdays. Latest working would be 7pm and earliest start 7am. Saturdays working latest 3pm. This company has an emphasis on promoting from within, therefore there are brilliant opportunities for progression. Due to this being in the financial services, you will be required to go through credit check and a DBS check

Customer Service Associate Sunderland As a Barclays Customer Service Associate you will take ownership of an exceptional customer and client experience and strengthen relationships by effectively engaging with customers and clients on their terms within a multi-channel environment. The role will investigate emotive and complex technical customer and client queries, concerns and complaints. Working proactively and collaboratively with other colleagues across the Barclays Group, you will deliver great customer outcomes to create advocates of Barclays. Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted. Hybrid Working We are currently operating in a hybrid working environment, meaning that many colleagues...

WE ARE RECRUITING! Customer Service Advisors Salary: £22,200 (inclusive of £2,500 shift allowance) Hours: You will be required to work within their opening hours between 8am-10pm Monday-Friday; 8am-6pm Saturday & 9am-5pm on Sunday. As we follow the government guidelines closely, we are are looking to work within a hybrid working environment. This will be discussed at interview. To work within the hybrid environment at home you'll need good internet speed and a private, quiet space that's undisturbed to work effectively. We will provide you with all the equipment needed. Working for BGL Customer Services: We are obsessive about delivering for our customers and relentless in driving exceptional standards. By joining one of our award-winning contact centres, you'll gain skills working in a fast-paced environment, while delivering outstanding experiences to our customers. We are actively encourage people to interact, meet new colleagues, share ideas and empower people to...

Customer Service Advisor Start date: Monday 1st August 2022 Yearly Salary: £20,592 Job Description: Inbound customer service advisor for Kura working within the utilities sector in Sunderland, Tyne and Wear * Duration: Full-time, permanent position * Hourly rate: £9.90 per hour * Location: Office-based, in Sunderland. * Contract type: Full time and permanent * Working hours: 5 Week Rotational Shift Pattern between the hours of 8am - 6pm Monday - Friday & 8am - 2pm Saturday Role details. Empathetic. Kind. Caring. Problem Solver. Do these words describe you? This customer service advisor role will let you make a REAL impact on people. If you have experience working in a call centre or in customer service including customer facing positions such as sales or retail, we would love to hear from you. Working on behalf of our client, an integrated energy company, you will be the first person to support customers on the phone with their energy accounts, answering queries...

About us Here at Vertu Motors we have a unique opportunity to join one of our key teams within our call centre! We are now looking for a Customer Service Coordinator to join our CSI Team. We are offering a competitive salary of £22,880! About the Role The Customer Service Coordinator role is critical in providing an exceptional customer service...... click apply for full job details

Careersolve are working with a well-established client who are market leaders in their field and are innovative suppliers to the hospitality sector. They are looking for a Customer Service Account Manager to join them on a permanent basis. This role will be based in Peterlee. My client offers: * Salary - £20,000 - £22,000 depending on experience * A generous bonus * Pension Scheme * Free onsite parking * Holidays - 20 + bank holidays Working Hours: * Monday to Friday - 8.30 am till 8.30 pm The Role The role of Customer Services Account Manager is to: * Develop and maintain relationships with key customers via telephone and email * Process customer orders and queries. You will also need to have excellent communications skills as you will be dealing with customers at all levels of organisation size and sophistication. The role involves processing a lot of detailed information and each project will be different, so you will need to be adaptable and capable of...

Customer Service Advisor Our business is growing! 2021 saw over 100 talented Customer Service professionals begin embarking on their new career with Auxillis and we are eager to speak to equally talented people about how we can offer a great career, in a supportive environment, with a fantastic range of benefits. Plus, if you join us now, we will also give you a tax-free £500 success bonus on passing probation too! Up to £25,000 per annum OTE plus benefits (pro-rata), including competitive salary monthly performance bonus (OTE £3,360 pa, pro-rata) £500 success bonus on passing probation Working Hours: Work life balance is important to us here at Auxillis! We offer a range of part-time working patterns between 20-30 hours per week, with shifts ranging between 8am-7pm, across 3 or 4 days. Contract: Permanent Location: Peterlee Why choose Auxillis: On top of our highly competitive OTE earnings, we have a wide range of benefits that are available to you including: Financial...

Customer Service Advisor Our business is growing! 2021 saw over 100 talented Customer Service professionals begin embarking on their new career with Auxillis and we are eager to speak to equally talented people about how we can offer a great career, in a supportive environment, with a fantastic range of benefits. Plus, if you join us now, we will also give you a tax-free £500 success bonus on passing probation too! Up to £25,000 per annum OTE plus benefits, including competitive salary monthly performance bonus (OTE £3,360 pa) £500 success bonus on passing probation Working Hours: 37.5 hours per week, between 7am and 9:30pm, including weekends Contract: Permanent Location: Peterlee Why choose Auxillis: On top of our highly competitive OTE earnings, we have a wide range of benefits that are available to you including: Financial Benefits - monthly performance bonuses, a workplace pension, save-as-you-earn scheme, free life assurance, and a range of national and local...

Manpower has an exciting opportunity for a number of Customer Service Agents to join a new team with our Client, one of the UK's leading banking groups based in Newcastle. Working within the Personal Loans department, you will deal with inbound customer calls and resolve customer queries in an efficient and professional manner. You will join a supportive, fun and nurturing team environment with an excellent opportunity for progression with a permanent contract with our client offered after a 3 month probationary period. You will then be entitled to a range of benefits our client has to offer such as private medical insurance, gym membership discounts and a contributory pension scheme. Full training will be provided so no previous experience is necessary however, an interest in Customer Service and a knowledge of Microsoft packages would be beneficial. The working hours are between 8am and 10pm, Monday-Sunday, with occasional weekend and evening working required. The account works...

Remote Customer Service Do you have experienced working with customers? Looking for an exciting role? Look no further! We are seeking Banking Associates to join our client, a renowned high-street banking organisation in Newcastle, on a home working basis up until the end of December 2022 with the possibility to go on longer The positions are based in the Customer Service team within the Mortgage department. This is a fast-paced role part of a great team, making your days fly by! The role is about... Providing a range of processing and administrative activities, to provide our customers with a cost effective and efficient service. Ensuring accuracy at all times, whilst adhering to our policies and procedures Speak with customer and brokers via telephone for updates on their mortgage case Be a strong advocate for the brand and our products as well as a solid understanding of our processes and procedures Ideally we need you to have... Ability to pay close attention to detail,...

Do you speak fluent German? Are you a people person and looking to join a fast-growing, successful and dynamic organisation? Office Angels are currently recruiting for a German Customer Service Administrator to join our client, who are based close to Longbenton on a temporary contract basis. Hourly rate: £10.00ph paid on a weekly basis through Office Angels Location: Longbenton Hours of work: Monday-Friday 9am-5pm Start date: July 2022 This role is a temporary contract for approximately 3-4 months, however, could continue longer thereafter for the right candidate. You must be comfortable with temporary work and available to start this role in July 2022. Key duties: Validate submissions in line with business requirements Provide phone and email support for customer queries following the guidelines issued to ensure all queries are dealt with quickly, professionally and efficiently Manage customer queries, concerns and customer expectations in accordance with our guidelines and...

Are you a recent college leaver? Are you looking for your first job in an office environment? Then this is a excellent opportunity for you! Our client is a Leading Digital Healthcare provider looking to add another Entry Level Customer Service to their fantastic team in Newcastle! Salary: £18,525 per annum Working hours: Monday - Friday 09:00am - 17:30pm (37.5 hours per week, hybrid working) Your Responsibilities: * Arranging medical appointments for clients applying for Life Insurance * Managing pipeline/workflow allocated by the management team * General administration duties * Making telephone calls to/from Instructing Party, Doctors, Hospitals, clients * Answering the telephone; ensuring that all calls are dealt with professionally * Scan documents onto company system * Assist in the training of new staff * Chasing and uploading reports and blood results * To assist with the postal duties Attributes Required: * Organised and able to work on own...

Customer Service Advisor To deliver great customer service to all our customers through effective and timely query management. Aiming for first contact resolution and taking ownership of our customer queries via multiple contact channels, including telephone and email. Full time contract for 12 months. Move to permanent. Start date: Monday 18th JULY Salary: £19,(Apply online only) increasing to £21,(Apply online only) over 2 years (£500 every 6 months) - £10.44 Per Hour Hours: Monday - Thursday 8:30am - 5pm, Friday 8:30am - 4:30pm (37.5 hours per week) Location - Newcastle Hybrid role - (Fully trained) Training - 4 weeks - (Fully paid) To apply please call or email Ryan Downs - (phone number removed) - (url removed) INDBKS

Customer Service Team Leader Newcastle / Remote Salary: £30,000 - £35,000 Start: ASAP Contract: Permanent Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide. We are currently working in partnership with our client, who are looking to recruit professional, enthusiastic and driven individuals to join their vibrant and growing teams. They have an exciting opportunity for a Customer Service Team Leader to join their team based in Newcastle. Our client pride themselves on giving employees the training, support and opportunities they need to grow and develop, encouraging everyone to achieve their full potential. You will be required to lead, manage and motivate a team of Customer Service Advisors in delivering great customer service to all our customers through effective and timely query and complaint management. Your key responsibilities would include: Support the team in resolving escalated queries and complaints within agreed...

One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities within the financial services sector for a major financial organisation in Gosforth. The role of Customer Service Advisor will be working on an existing project supporting customers with mortgage application enquiries over the phone to provide clear information. Candidates will be required to work a 35hr week and be flexible with changing shift patterns between the hours of 8am- 8pm, Monday to Sunday. Rotas will be given in advance, so you'll be able to plan ahead. Please note this role requires you to be a commutable distance from the office in Gosforth, Newcastle for occasional office days. The role is paying £13.71 per hour, (Net rate £10.17 after NI deductions) on an initial 7-8 month contract. Please note you will not be making any cold calls or required to cross or up sell any products at any time. As a Customer Service Advisor, you...

Fantastic opportunity has come available for Customer Service Representative Roles based in Durham DH1 Pay rate: £10.39 We are once again delighted to be working in partnership with our prestigious client Atos and are recruiting for long term temporary Customer Service Advisor positions which will start Nov/Dec. Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables...