1454 customer-service jobs found in Trowbridge

Customer Service Coordinator £19,651 per annum + benefits Trowbridge, Wiltshire Permanent Do you have a strong background in customer service and administration? Do you enjoy working within a fast paced and dynamic department where team work is key? If the answer is YES, then this could be the position you have been looking for! My client is currently seeking an experienced Customer Service Coordinator to join their growing team in Trowbridge. You will be playing a vital role within the department, as you will be the first point of contact for customers with regards to their orders and queries. Duties: Processing customer orders received via telephone and email Responding to customer enquiries Updating customers on their order process Manage the department inbox Liaising with Suppliers Booking and checking incoming orders Liaising with customers with regards to their deliveries General administration Person Specification: Previous customer service/administration...

Title: Regional Customer Service Manager. Reporting directly to National Telesales Manager & Regional Manager. Objectives of the job: Active part of recruitment for Telesales & Sales Co-ordinators Implement of Training programme for new Starters (Telesales & Sales Support). Roll Out of Best Practices for the above. Review All Office Practices and Service Levels. Working locally with each depot on set KPI's (phone & order capture). Promotions, brief all depots & rollout selected promotional drives (ensuring all depots participate National & Local drives). Key Responsibilities: To ensure a high standard of customer service with creating an initial business relationship with all new customers. Best Practice Process to initiate relationship between Telesales/Customer Services. KPI's for planned outbound diaries. KPI's for ACD system. Take ownership of solving customer issues through pro-active customer service. Strong training skills required for: Sales...

Title: Regional Customer Service Manager. Reporting directly to National Telesales Manager & Regional Manager. Objectives of the job: Active part of recruitment for Telesales & Sales Co-ordinators Implement of Training programme for new Starters (Telesales & Sales Support). Roll Out of Best Practices for the above. Review All Office Practices and Service Levels. Working locally with each depot on set KPI's (phone & order capture). Promotions, brief all depots & rollout selected promotional drives (ensuring all depots participate National & Local drives). Key Responsibilities: To ensure a high standard of customer service with creating an initial business relationship with all new customers. Best Practice Process to initiate relationship between Telesales/Customer Services. KPI's for planned outbound diaries. KPI's for ACD system. Take ownership of solving customer issues through pro-active customer service. Strong training skills required for: Sales...

Customer Service Advisor - Branch Bath/Hybrid £22,100 per annum + Excellent Benefits Between 7am and 11pm Monday - Sunday As a Barclays Customer Care Colleague you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Serving the more complex needs of our customers with a focus on achieving the best outcomes for our customers and clients. We are looking for colleagues who have empathy, understanding, and a desire to take ownership of their personal development, how you develop is up to you but we'll make it our job to notice, nurture and support your ambitions. There are multiple opportunities to grow your skills and develop into leadership roles. More than that, our service centres are seen as a hotbed of talent for our entire business.As a business we believe that by helping our colleagues continue to learn, develop and grow, they can adapt to our customers changing needs and support them when they need us the most - from...

Customer Service Advisor - Branch Bath/Hybrid £22,100 per annum + Excellent Benefits Between 7am and 11pm Monday - Sunday As a Barclays Customer Care Colleague you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Serving the more complex needs of our customers with a focus on achieving the best outcomes for our customers and clients. We are looking for colleagues who have empathy, understanding, and a desire to take ownership of their personal development, how you develop is up to you but we'll make it our job to notice, nurture and support your ambitions. There are multiple opportunities to grow your skills and develop into leadership roles. More than that, our service centres are seen as a hotbed of talent for our entire business.As a business we believe that by helping our colleagues continue to learn, develop and grow, they can adapt to our customers changing needs and support them when they need us the most - from...

Part time Customer Service Assistant (22 hours per week) £24,000 pro rata per annum Devizes, Wiltshire Permanent Do you thrive within a busy customer service role? Do you love being the first point of contact for customers? If so, then this could be the part time role you have been looking for! A fantastic opportunity has arisen for a part time Customer Service Assistant to join a well-established company in Devizes. Playing a key part in the Customer Service Team, you will ensure that customer enquiries and orders are dealt with professionally and efficiently, therefore having an engaging and positive manner is key! Duties: Answering inbound calls Resolving customer queries Processing customer orders Coordinating courses Producing quotes Updating and maintaining the in-house database General administrationPerson Specification: Previous customer service experience Excellent communication and organisational skills Able to pick up new systems and procedures quickly...

Customer Service / Sales Support Administrator Up to £24,000 per annum (depending on experience) Devizes, Wiltshire Permanent Do you have previous customer service/order processing experience? Would you love to join a well-respected company in Devizes? If so, then we would love to hear from you! Our prestigious client is currently requiring an experienced temporary Customer Service/Sales Support Administrator to join their hardworking and growing team in Devizes. You will be providing a first class service experience to both customers and suppliers, ensuring all parties are kept informed. Key Responsibilities: Resolve customer queries via telephone and email Processing orders Support the Sales Team Work closely with colleagues and Internal Account Managers Update and maintain the in-house CRM Up-sell products General administrationPerson specification: Previous customer service/order processing experience Excellent verbal and written communication skills Able to work within...

Customer Service Advisor - Branch Swindon/Hybrid £22,100 per annum + Excellent Benefits Between 7am and 11pm Monday - Sunday As a Barclays Customer Care Colleague you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Serving the more complex needs of our customers with a focus on achieving the best outcomes for our customers and clients. We are looking for colleagues who have empathy, understanding, and a desire to take ownership of their personal development, how you develop is up to you but we'll make it our job to notice, nurture and support your ambitions. There are multiple opportunities to grow your skills and develop into leadership roles. More than that, our service centres are seen as a hotbed of talent for our entire business. As a business we believe that by helping our colleagues continue to learn, develop and grow, they can adapt to our customers changing needs and support them when they need us the most -...

We are delighted to be partnered again with a very well-established London organisation who are now on a new and exciting trajectory. This company exude energy and passion, and have established a North Wiltshire based team and offices locally. They now need to add to this growing division with a further two experienced and proven Customer Service and Complaints Specialists. The role provides essential customer care and you will be at the forefront representing the business on all incoming calls. You will answer customer queries and resolve issues via appropriate channels, obtain customer feedback and seek solutions via your knowledge as it grows and from the internal company network. The main duties of being a Customer Service Specialist are to: * Promptly respond and action customer queries by telephone (volume incoming calls) * Become a product specialist in all areas; technical, complaints and compliance * Maintain continuous records to ensure the customer journey is...

Customer Service Executive / Estimator LOCATION; Chippenham, Wiltshire SALARY; (Negotiable depending on experience) Company: A leading label supplier which employs approximately 19,000 people and operates 150 production facilities in 35 countries. Creating innovative label solutions for the world's largest corporations in the consumer packaging, consumer durable and healthcare markets. Overview: Provide excellent service and 'contact experience' for the customer within designated set of accounts to meet the customer's pricing, delivery and quality requirements. Exceed customer expectations. Dealing with all aspects of account management. This job role also involves estimating and quotations. Role: Ensure accurate and 'winnable' quotations are delivered to the customer within agreed timelines, whilst at the same time identifying missing information to quotation process Estimating experience is essential Process Customer PO's Generate RFQ's based on Customer requirements...

Customer Service Advisor Bristol £27,023 Full Time Permanent Our Client is currently recruiting for Customer Service Advisors to join their brand-new team. Job Role: Forming part of their Services Department, you will be responsible for supporting the applications process, for both the internal teams and customers across phone, email, and live chat. Ultimately, ensuring where possible to deliver an excellent end to end service to their customers. Specifications: * Customer Service Experience * Forward thinking * Great attitude and patient Benefits: * 15% non-contributory pension * Private healthcare and life assurance * 27 days holiday in addition to bank holidays * Cycle to work scheme * Hybrid working for 3 days a week after completion of training Working Patten: The hours of work will be based on a 4-week rotation Monday to Friday and 1-4 Saturdays 9am-5pm, working 37.5 hours a week. You will also be required to work 3 Bank Holidays and will get 1-hour...

Customer Service Advisor - Part time Bristol £12,771 17.5 hours Permanent Our Client is currently recruiting for Customer Service Advisors to join their brand-new team. Job Role: Forming part of their Services Department, you will be responsible for supporting the applications process, for both the internal teams and customers across phone, email, and live chat. Ultimately, ensuring where possible to deliver an excellent end to end service to their customers. Specifications: * Customer Service Experience * Forward thinking * Great attitude and patient Benefits: * 15% non-contributory pension * Private healthcare and life assurance * 27 days pro rata holiday in addition to bank holidays * Cycle to work scheme * Hybrid working for 3 days a week after completion of training This is a Part-Time position covering 17.5 hours a week over 4 days. They are flexible on working pattens and have 3 shifts available 9am-3pm. All hours will be Monday to Friday. By...

Are you an expert Contact Centre Team Manager whose main objective is to support contact centre delivery by leading, motivating and effectively and proactively supporting their team members? NHS Shared Business Services Centre in Bristol provides Financial Services to various trusts within the NHS. Our colleagues working in this modern environment provide a customer-focused, outcome-measured service. Team members are supported in their development and there are growth opportunities to enable our team to thrive through continuous professional development. We are looking for a multifaceted and passionate Team Manager to join our busy and amazing team who are striving to deliver excellence to our NHS customers! This is a Hybrid working role with an expectation to work a minimum of 2 to 3 days a week in the office! What you will be doing: * Providing training and operational support to ensure that the team are effectively working to timescales and excellent quality, to enable the...

Do you have a passion for customer service? Want to work with an ethical company that strives to fight climate change? Red is recruiting a friendly Customer Service Advisor to join a market leading green energy in Bristol whose aim is to make energy cheaper, greener, and simpler. They call this Plan Zero, which shows how they'll be fighting the climate crisis and transforming the way people use energy over the next decade. They're looking for driven, confident individuals to join their customer sales team, all from the comfort of your own home! If you'd like to make a change through your work, apply now! Package and Benefits of a Customer Service Advisor: * Salary: £21,240 per annum * Location: Bristol City Centre * Contract: Permanent, 37 hours per week * Hours: Rotating shift pattern of Monday to Friday, working between 8:00 am - 8:00 pm and Saturdays between 8:00 am - 5:30 pm (1 in 3) * Average bonus of Low £200, High £500 and Top £1k per month * Some Saturday working...

Working for this dynamic Financial Services organisation in central Bristol, you will be working a hybrid working patten 3 days at home 2 in the office. The Customer Service advisor will act as the initial point of contact via telephone or webchat for existing and new business customers and brokers. Key Accountabilities * Focus on serving customers through excellent customer service skills. * Ensure that information provided to our customers is up to date and accurate. * Ensure that goals and objectives are achieved What is the opportunity? You will be responsible for providing our customers and brokers with outstanding customer service to support them through the various stages of the mortgage journey over the telephone and via webchat. Our customers will need support from maintaining their current mortgage to making new applications. The contact centre is a vibrant team and forms part of the wider Mortgages team. We have a key focus on our people including personal development...

A fantastic opportunity for a Customer Service Agent to join a fast-growing online retailer in South Bristol! The role is fully office based, working Monday to Friday 8:30am to 17:00pm. Ideal position for an enthusiastic, motivated, and friendly person! Benefits: Salary £17,000 - £20,000 Depending on experience 22 days annual holiday (plus bank holidays) Scope for progression Staff discount Team socialsThe Customer Service Agent role: Providing excellent customer service using email, phone and live chat Non scripted conversations Problem solving when required Providing quotations for goods Taking orders and payments Processing product returns Working with bespoke computer software Stock update imports (Excel skills desirable) General admin dutiesThe ideal Customer Service Agent: Excellent verbal and written communication skills Great with people over the phone and email Excellent PC and keyboard skills Ability to multi-task and reprioritise workload Enthusiastic, friendly, and...

Job Title: Customer Consultant - Service Location: Bristol, BS35 4BL Salary: £20,500 plus great benefits First day in the office for training. The rest of the 2 weeks of training is remote at home. Remote training and working until roughly October/November when they get a new satellite office, then hybrid working. Hours: Monday - Friday either 9am-5pm or 10am-6pm. 1 in 3 Saturdays 9-1pm (time back in lieu) We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer-driven environment. We pride ourselves on delivering great results through a combination of hard work, collaboration and dedication. Working for Brightside is all about making a difference. A difference for our customers and our business. It's about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work. About the role You will...

Are you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would you like to work for a Bank that is revolutionising the industry? If yes, then we may have the role for you! At Metro Bank we are looking for Customer Service Advisors who can provide professional and amazing customer service to our retail customers over the phone. We will give you fantastic training and support so that you can surprise and delight our customers on every call. We also support all colleagues through the 'Professional Banking Certificate' an amazing qualification that is industry recognised by the Chartered Banking Institute. You will also have access to Metro Bank University which supports the training and development of all our colleagues - and with our ambitious growth targets, it can be a big chance for truly exciting career progression! In return, we will make sure that you are well-rewarded by offering you a competitive salary, annual bonus, hybrid...

Senior Customer Service Administrator | Up to £23,500 The Company: Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services. They operate in the financial services, leisure, retail & consumer goods, technology & media, renewables, housing and public sectors. Their specialisms are real estate, banking and finance, commercial, corporate, employment, dispute resolution and litigation. The Job: We are seeking a Senior Customer Service Administrator. Working remotely, from the office or a mixture of the two, this is an excellent opportunity to work within a team who act from some of the biggest lenders in the UK. You will be working with clients and their customers to help set up solutions on their accounts with an overall objective to improve the rehabilitation rates on accounts and preventing litigation. Their team and colleagues are praised by customers...

We are currently looking for a Customer Service Coordinator to join our busy team in St Philips (near Temple Meads)! You will be a key point of contact for customers throughout their entire journey with Limbs & Things, from product information, quoting, order processing, shipping, and post-sale support. We pride ourselves in offering a personal touch to our customer service, treating customers as individuals rather than numbers Our company is going through major growth, initially your main priority will be to learn our standard processes and procedures and hit the ground running. You will be looking after set geographical regions, and working closely with the relevant sales team to support our customers. The wider customer service team support one another to achieve our SLAs and ensure excellent service to both internal and external customers. This is only achievable through team collaboration, within Customer Service and with the wider business. Location: Office-based role with...