Confidential
Crawley, UK
Travel Operations Executive This leading leading tour operator is looking for several Travel Operations Executives to join their customer service division. This team work to ensure the pre-travel operation runs smoothly and efficiently, providing system, process and product support to the call centre, suppliers, and customers. As part of this friendly and enthusiastic team, you will enjoy a multi-tasking role which involves: Travel Operations Executive - Role Features & Responsibilities: Coaching call centre staff in the use of various systems & processes and in the preferred service style Troubleshooting system errors experienced by call centre staff and customers, seeing them through to completion Taking ownership and successfully resolving escalated customer issues, including supporting the 'in-resort' team with queries from customers who are already travelling Responding to internal, supplier, and customer emails in a timely and professional fashion Negotiating with...