Reed
Belfast, UK
5 x 1st Line Support / Helpdesk - Newtownabbey - Temporary Ongoing - £9.90 per hour REED Technology are currently recruiting on a Temporary basis for our Global client for a number of 1st Line Support/Helpdesk Analysts.A multi award winning IT Solutions organisation that provides IT support and services to a variety of Market sectors, my client aims to work closely with their customers to transform, improve and grow their business.The successful candidates will join an excellent and committed support team, and will provide 1st Line Technical Support across the business. The role involves ticket logging, processing, fault resolution, remote support and full responsibility for handling, escalations, follow up and customer service. This is an extremely important role within the business and the successful candidate be responsible for the following:Responsibilities:• First point of contact for Customers• Provide 1st Line diagnosis and resolution• Maintain a high level of 1st time...