Confidential
Cleckheaton, UK
Manufacturing Customer Service Coordinator Salary up to £ 28k 33 days holidays Key Tasks * Provide a point of contact for new and potential customers to the business. * Answer customer queries, developing SMART (Specific, Measurable, Achievable, Realistic, Timed) working practices to handle queries more efficiently. * Prepare quotations and provide technical advice on the Flexitallic product range to ensure that specific customer application problems are resolved. * Log information on calls received, where required and maintain detailed and accurate records. * Be proactive in the monitoring and analysis of quotation progress, ascertaining the reason if an order is not placed. * Process all orders in a timely and efficient manner * Maintain regular contact and a high level of service with existing customers. Look for ways to develop the portfolio of products they purchase. * Deal with all customer complaints in a friendly and helpful manner. * Participate in...